Crawford Orthodontic Care

Absolutely HORRIBLE practice. Please please do not go to this location.

I do not recommend this orthodontist at all. I was a patient of his several years ago. Had my braces for about a year. He removed the braces even though my teeth weren’t straight and said they would put a spring on the removable retainer but that never did anything. Went back to complain within the month and was told he’d fix it if I paid for a second treatment. Well there goes $ 3000 down the drain…

This guy is a total egotistical jerk and the practice is like a PeachCare Cattle Farm. Unfortunately, I found that out after the fact.
My son had braces on for 3 years — permanent retainers put on the day they were removed. Somewhat of a fiasco because on several visits leading up to the removal date, I asked that they switch him to permanent vs. removable retainers — even if I had to pay more. Day of removal, he walks into the waiting room holding removable retainers. Long story short, they put the permanents on after a heated discussion regarding their team obviously not writing down any notes after multiple requests.
His bottom teeth started to shift within the first few months. Made an appointment.
At this visit we were informed the bottom retainer was fine, however the top retainer had come unglued, so that was fixed. However, they decided to go ahead and also replace the bottom retainer as well. Why, who knows.
When I asked about why the teeth shifted, I was told they could put braces back on for another $ 300.00. Really?
Fast forward a year — one side of his bottom retainer came unglued and they couldn’t get us in for a week and a half. We show up for the appt — wait almost 1 hr past our appointment time *typical* — and they inform me they can’t put the retainer back on because his teeth moved.
Well, his teeth hadn’t moved since the initial shifting. When I tried to explain to the Dr. that was not the case and that the shifting had occurred over a year ago when we came in the first time, he said he his responsibility ended once the braces come off.
So what is the point of having permanent retainers put on the teeth if they are just going to shift? Again, I explained that there was no recent shifting, it happened when the first person who applied them apparently didn’t do it correctly — and his teeth shifted. At this point, he refused to fix the retainer at all — and informed me he didn’t have to do the work. Total jerk.
Summary. I guess it’s OK to bill someone $ 4500 for braces, screw up the retainer process, and then charge the patient to fix your mistake. I would NEVER recommend taking your child here for orthodontic treatment.