Southern Charm Cleaning

I have used this Service for two years and they have been great, until recently they became south side services. Since then, my cleanings have been mediocre, including a deep cleaning that we paid over $ 200 for. We had to go back and clean for over 2 hours after the maid had come because we have our house listed and needed it cleaned. When I sent pictures of things that were not done on the list, and expressed my concern, the owner finally got back to me after I had already spent time cleaning. I asked that he only charge me for a regular cleaning since that’s clearly all they did, and he completely ignored me and cashed my check. I will never again use Southside Services and I would not recommend them to anyone.

Service was fantastic when it was good, and pretty poor when it was not… in short, very inconsistent. Initially we were told the same housekeeper would be coming each time, but we ended up getting someone different nearly every time during the short period we needed service. Of the ladies who provided service, one was superb, one good but brand new and hadn’t been fully briefed about our needs, one quick and fairly good but arrived very late, and one perfunctory and bit grumpy. (The manager did respond positively when I complained about the service on that occasion and cleaning was better the next time, but this particular individual continued to provide merely adequate service.) If we’d needed more days of service I would have requested the two best gals, even if it meant switching service times. On the plus side, the owner/​manager was super about checking in with staff to go over our requested services list and occasional coming by to inspect. Plus, prices are reasonable. If the staffing inconsistencies could be remedied this business would easily rate 4 or 5 stars. My recommendation: try them out but insist on the same housekeepers each time and if you don’t like the results on the first cleaning, request one of their experienced and best cleaners.

I’m sorry to say I must give a very negative review of this company. When I called and spoke with them about what I needed done I was very clear that I had just purchased the home and needed a very extensive cleaning of all surfaces including washing of walls and trim to determine whether I needed to paint, or if it was just surface material. Two girls arrived and started working. I was not able to be at home when they arrived but left the front door open for them. When I did get home and had a brief conversation they indicated they were aware of what I asked for. I needed to leave again and asked them to just close the door when they finished if I couldn’t get back. I was able to get back to the house as they were leaving but did not get a chance to review the work with them.
What I found when I walked the house was very disappointing. They did a cursory job and I don’t think one wall was touched. In fact they left a scotch brite pad in the master sink that had not been cleaned and left a half full water glass sitting on the counter. As I continued through the house I saw that the dirt spots on the hardwood floor that I had pointed out to the girls were still there and in fact they had just covered them with Murphy’s oil soap. Beyond that, I checked the mantle over the fireplace and it hadn’t been touched as well as the top of the refrigerator. There is more but I think you will recognize this is probably not the company you want to hire.
One last note. I contacted the company to voice my dissatisfaction and gave them an opportunity to correct the situation. The person was thankful for a chance to clean again so we made an appointment. I waited almost 30 minutes after the person was due to arrive and finally had to go to an appointment so I left the house. About ten minutes later I received a call from the company saying the person had been waiting for over twenty minutes for me to arrive. At that point I told her that her person was not telling the truth and I would need to write this review.