SpringHill Suites Boston Peabody

We visited as a group of 3 friends visiting Salem for a girls trip. This Springhill suites is very convenient to Salem and Boston, but be careful driving in, the turnoff comes up very suddenly and the way it’s built into the road makes it difficult to tell which driveway connects to which business.
The property is clean and the staff is very friendly. When we arrived they gave us welcome bags with a Baggie of chips, a mini bag of M&Ms, and a bottle of water. Not snacks we would eat, but a very nice touch all the same.
The lobby is clean and large with plenty of seating. Free coffee and tea are available until 11pm, and breakfast is included. It’s not exactly a healthful or vegan wonderland, but definitely a good value for the price.
Our room had 2 double beds and a pull out couch, and we appreciated having the second sink and the microwave in the kitchenette. I definitely recommend this room setup for families needing a third bed. The setup provides at least a tiny bit of privacy.
We will definitely stay here again if visiting the area.
Stayed June 2016, traveled with friends

I don’t know where to start. The staff are extremely friendly and very engaging. They are very knowledgeable of the area and restaurants. The hotel was very clean. Rooms were large. Beds were a little hard but that is a personal preference. I would highly recommended this hotel.

We are here for Christmas. The pic is of the dryer vents. Hard to see but in those vents are a ton of little starlings (birds) and nests they have made. My concern is obviously the potential for a fire.
The elevator certificate expired back in 2014. I don’t know who’s responsibility it is to have them checked but this shouldn’t be something that gets overlooked.
The rooms are modern and clean. Dont let the word «suite» fool you though, although it is a suite… the fridge is a standard hotel size, the microwave tiny, there is not the amenities in the room that a kitchenette normally offers. plates, silverware, counter space etc. I felt a bit deceived by the ad and finding none of these things in the room.
The breakfast buffet is better than the norm. Hot options such as scrambled eggs sausage & oatmeal. Cold offerings like cereal fruit bagels oh and a waffle maker which the kids always love, complete with a bowl of chocolate chips next to it for those who really like it sweet.
The night manager was a delight. Very accommodating.
The décor throughout the hotel is very nice. I feel some of the common areas could be cleaned better. The hotel is pretty new and the build up in corners and the elevator for example is going to come back and haunt them. Why not keep up with it better as to not have a larger project to deal with down the road?
During our stay the hot tub jets were broke, I do wish that info was put on the third party website i booked threw. Or even if they had sent me an email when Springhill received my info.
Lastly, they take a $ 20.00 per night deposit if you use a debit card. Being given that information before i got here would have been appreciated. I dont like surprises like that upon check in. I tend to prefer cash… and now a large hold on my bank account just wasnt what i wanted.
Yes Id stay here again. Yes id recommend it to others. All in all it has so far been a comfortable. pleasant stay.

We really enjoyed our stay at SpringHill Suites. Though not as full featured as a Residence Inn, it served our needs. For being a Marriott Rewards member, I received a snack gift bag at check-​in and a 200 reward point bonus! We had a nice spacious 2 queen bed suite with a kitchenette area that included a small fridge, microwave and coffeemaker. There’s only (1) 32″ LCD TV and it’s located in an awkward position that you can’t really see from the pullout sofa. WiFi was reasonably fast and was included in our rate, plus lots of outlets to plug in all your phones and tablets. The shower was hot, the towels were plushy and the parking was free, so we were happy campers.
Daily breakfast is also included, serving standard scrambled eggs & sausage. There was even vegetarian sausage one day, but that wasn’t for me. Give me animal protein any day. Along with toast, bagels, croissants, muffins, fruit and cereal, you might not even eat for the rest of the day. I like that they have 2 waffle irons to make your own fresh Belgian waffle without waiting when it gets crowded. There are also quite a few restaurants in the area, plus Sonic is right next door for a quick burger or dog. I would also recommend Marco’s Italian Cucina just a short walk out of the parking lot. We didn’t get to try out the indoor pool or the gym, but we’ll keep them in mind for next time.
As others have said, the access roads here are a little confusing. Since the hotel is set back from the road behind some stores, it takes a couple of tries before you can really find the entrance, especially at night. If you pass it by, take the next turn off for Dearborn Rd and come in through the back on Hotel St. Otherwise the U-​turns on Rt 1 are a P.I.T.A.

Staff was very nice. The room was kind of rundown and not in the greatest shape. Lot of things could’ve been cleaned a bit more. I am so sick of Marriott’s. Nothing but disappointment from this chain. Thankfully we stayed here only a very short time on arrival

Very friendly stay near Salem during our fall visit. The property was beautifully decorated for the season and the staff was super friendly. We were offered a gift bag upon check in with some info about the area. The rooms were quite spacious and comfortable. They were fuly equipped with a kitchen area, frig, sink, coffee maker, desk and couch, separate bathroom and bedroom. We would definitely would stay here again.
The free breakfast was OK. They also offer a cooler for other items for purchase throughout the rest of the day.
The only downside was the location of the property was AWFUL. It was so hard to get to off the highway. Depending on which direction you were coming from, you may have to make a U-​turn which was not an easy feat depending on the time of day. It was also easy to miss the exit if you are quick with your reflexes. We were constantly going through the nearby Sonic to get back to the hotel because we kept missing the darn entry!
Seriously, this was the ONLY issue while staying here. If your up for the challenge of getting there, you should stay here. :)

Awesome hotel!
A little hard to find but worth the effort.
As soon as we walked in they gave the kids goody bags with candy, chips etc. and they offered me coffee, tea, pumpkin bread and doughnuts.
Such a nice welcome after a long drive.
Everything was clean and modern and the staff were were so accommodating.
Breakfast was very good. Waffles, oatmeal, eggs, sausage and more. They even had veggie sausage which made my daughter very happy.
As far as the room goes, it was nice and big. 2 beds and a pull out couch. It also has a desk and a kitchen area with a sink, microwave, coffee maker and mini fridge.
There is absolutely nothing not to like. I am definitely coming back. Yay me!

This hotel is amazing! The staff is so helpful and pleasant and the breakfast is huge and has anything you could want (eggs, bacon/​sausage, breads (sweet too), waffles, fruit, cheese/​meat slices, oatmeal with all the fixings, etc.). The rooms are very nice and homey with a kitchen and lounge area. There is a sonic right next to the hotel. And the pool/​hot tub is nice too. I would definitely recommend to anyone traveling in the area.

Very friendly staff that goes above and beyond! They gave us little bags of candy corn and information about local sites right at check-​in. The rooms were nice and fairly updated. It was a short drive to Salem and wasn’t difficult to find and free breakfast was great. I’d definitely stay there again!

I only stayed for one night, but that night went smoothly. The property is in good shape. The staff is friendly and helpful. I was happy with the size of the room. It is nice to have an area besides the bed to sit and relax or get things done. The bed was comfortable. Everything seemed in good order.
They had a nice evening reception with food and drinks. There was also food in the morning. Not a full breakfast, but enough to get your day started.

Stayed here one night, and had a good stay. Front desk was very pleasant and allowed for me to check in early as I had arrived 3 hours early from check in time. (A+ for that!) Hotel staff also gave easy to follow directions on how to navigate into downtown Boston by train (more affordable then parking in the city… also I’m from Jersey, so give me a break on not knowing how to use public transportation!)
However, I found this hotel on priceline… and felt that it was bit pricey to stay for more than one night. Yet for me, one night was all I needed for my trip. The hotel room was clean, nice and large. Paul Mitchell shampoo and conditioner (A+ for that one too). Where this hotel loses points is that the hot tub in the pool didn’t work properly, the tub in our shower backed up so slight flooding when my boyfriend showered, and also overly crowded continental breakfast with wait time too long for replenishment. In the end though, great hospitality and service goes a long way… but so does the hefty price.

Excellent place to stay. Kolleen was excellent. Rooms clean and comfortable. Beds are heavenly. Breakfast Delish. Great hotel.

My family and I stayed here on New Year’s Eve 2014 as a part of a wedding room block. Our rooms were all on the second floor which made it convenient. The hotel itself is in a pretty convenient location if you are traveling with a car. The rooms were clean, and had a nice layout for my working fiancé. The breakfast was nice and had quite a few options to choose from.
The real reason for this review is the staff. Those guys/​girls were SO accommodating. We had a little bit of a situation with the wedding flowers and needed space. The manager on duty let us use a conference room to assemble the flowers. I have no idea how we would have accomplished this without that room. The staff brought us buckets of water to fill the vases and let us use their tables. They even gave us some plastic stand things to help us transport the flowers to the venue!!! If they were annoyed they didn’t seem like it at all! They have no idea how much they helped us that morning.
There is also a wild turkey (not the bourbon) who chills in the parking lot, in case that sways you.

I’ve stayed here multiple times and each time I never want to leave. The beds are like laying on a cloud. Very comfortable and could probably get lost in it. The staff has always been very nice and courteous whenever we book a room, whether it was through a travel website or if we just walked in and booked.
Now the only downfall are the huge turkeys that hang around the parking lot. They can be pretty intimidating and chase you which is funny but a little scary at the same time. But that’s just an added adventure. Also there is nothing that the hotel can do so I can absolutely not blame them for wild animals outside the hotel.
The tv is set up in a very strange location of the room but that is for viewing on the sofa and on the bed. Simple turn of the tv and problem solved.
Overall, I’d recommend this place to anyone and I plan on staying over and over again.

Have stayed here twice — once with family and once without family. Overall, a good clean place with spacious room for everyone. Great to have the kitchenette in the room — and very good breakfast in the lobby area in the morning. Pool was clean and enjoyed by the kids. My one complaint is that management shut water off 10:00 til 12:00 (checkout time) due to maintenance repair occurring. This limited planned family use of the pool as there was no way to shower before checkout time. Since the pool was one of our main criteria for a hotel, and specifically to have the kids spend the morning in the pool, this was more than a slight inconvenience to us. Scheduling repair between the 12 noon checkout and 3 pm check in time frame would be a lot more customer friendly.

My stay here was a comedy of errors, but management reacted well so A-​OK works as an overall rating.
I arrived late and was given a decent room, or so I thought. Turns out it was the room next to the ice maker that runs all night and the AC unit was REALLY loud. The first night it didn’t bother me so much, probably because I was too tired to notice. The second night it kept me up late and woke me up at 4am — this was not acceptable so I asked to change rooms. They were happy to accommodate, but they were fully booked so I had to repack everything and leave it for the cleaners to move. This was not ideal but I had to get out of the room and I had the time since I woke up so early.
When I returned that evening, I got the new keys and moved into the new room. No issues and I slept much better. Problem solved.
When I got back to the room after the next days training, I discovered that it had not been cleaned. AARGH! Confession time — I am a consumer of hotel towels, not one of those people who rehangs towels. I use a towel and throw it on the floor like my teenaged daughters! So I really needed the room attended to. When I called the desk, they informed me that they would send someone to tidy up but that the housekeeping staff were gone for the day. I asked for three things: make the bed, change the towels, and leave me extra conditioner (Paul Mitchell, yay). I let them know when I left for dinner — when I got back it seemed like they had done what I asked.
Until I got up next morning and discovered that they had left me three bottles of lotion AND NO CONDITIONER. UGH! I just skipped washing my hair that morning and got some from the desk in the afternoon.
The good points:
— breakfast buffet (I didn’t eat it, so can’t speak for what it included or the quality)
— Paul Mitchell bath products, including conditioner
— Hotel manager gave me a free night worth of points for the problems during my stay
— there was a large group of young teens staying there for some kind of youth convention. the staff put all of the business people on the 6^th floor, and none of the teens. Such a great move!
As nice as they all were and as well as they handled all of the problems, I will stay at the Hampton the next time I’m in town.

I have stayed in this property more times than I can count. As a business traveler, I loved the availabilty of a kitchen area and a feeling of «home» rather than just a standard hotel room.
It isn’t a plush resort, but the location was convenient, the rooms clean and the staff helpful.
For an extended stay, this is a great place to stay.
I can’t comment on the breakfast because I am not a fan of hotel «free» breakfast so have not taken part. I love that I can pull my own yogurt and fruit out of the fridge in my suite.

Have stayed here 3 times, each time before visiting Salem around Halloween. The hotel was renovated since we were there last year. It is clean and the staff is friendly and helpful. The breakfast is very good. We will be going back again next year.

I stayed here for 2 nights in October 2013. I did not like my stay.
The room promised was a king suite. It was a king room, no suite.
The mattress felt to be 10 years old and I woke up each morning with a stiff back.
The room was a handicapped room so the layout was off, we were not warned of this at check in. The counter top in the bathroom was too small and the TV was in the wrong place for viewing from the bed due to the handicapped layout.
We were warned that the parking lot was unsafe and break-​ins occur regularly. The police were in the parking lot almost every time we returned to or left the property.
I filled out the Marriott email survey and conveyed most of the above to mgmt. I received a polite email back saying that the mattress in the room was replaced and that they instructed the staff to inform guests if they have no conventional rooms available. This seems like the right thing and was considerate.
They also credited me 4000 Marriott points. Which at first seems to be a very nice gesture. After I looked into my account (I don’t get points I opt for miles) I realize I was given what amounts to a wooden nickel. I can never use them, even if I stayed at another Marriott property I would earn miles and not points, so there they sit forever or until they expire.
So I write this public review in response to the insult of the wooden nickel. If you want to stay at a property that pays attention to detail look elsewhere.

I’d give this place 4 stars (clean, large rooms) but the breakfast is bogus. Each morning it was either so crowded that you couldn’t find a table to sit at or the food had run out. We chose this hotel because we have kids and having breakfast included helps us to keep costs down. But we had to take them out to breakfast because Springhill didn’t really provide one.