Michael L Eidelman DMD

Excellent care, accepts dental insurance plans, works with those on budgets. Staff is very friendly

I just called the office and spoke to a Lynn (I think) because I was looking for a new dentist that took my new insurance. I asked the receptionist that answered the phone what their hours were. Most bizarre experience I’ve ever encountered, the receptionist told me «we’re open numerous hours, why do you want to know?» I told her I was looking for a new dentist. She asked me if I wanted to book. I said «no, I would like to know what the hours of operations are, to make sure the hours fit my needs.» She got extremely agitated and basically refused to give me the hours of operation. Then I said to her «you can’t just tell me the hours of operation?». She proceeded to tell me «just because we’re open doesn’t mean we have availability.» Very abrupt and aggressive. I asked «if there was an office manager I could speak to», to which she said «no, there is no office manager you can speak to» then she said «you have got to be kidding me, WOW!»
I was looking to become a new patient for myself, my husband, and four children. Someone will want my business. If this dentist is wondering why they have no new patients, this could be the answer.

Unless you’re unemployed or unless your work is as flexible as Nadia Comaneci, don’t bother with this dentist. Unfortunately, I recently had to leave my old dentist and figured this one would be convenient. I have had only two appointments scheduled with this dentist and both have been cancelled by the office. I literally took vacation time from work for the dentist only to have wasted it on a cancelled appointment. To add insult to injury the receptionist was the absolute rudest person who acted like she was doing me a favor. She said that because I was new, I was unaware of how they operated and that I needed to tell them what time I was available and they would call me back with a day that was good for them. I work two jobs with varying nights available, how about giving me an appointment and sticking to it? Don’t bother with this office unless you like aggravation.