Gentle Dental

My friend had chipped his tooth and they were very accomodating with his limited schedule to get him in for an appointment on MLK Junior day, only day he has off. It was busy but the receptionist was kind and Informative.
The Waiting area is clean, plenty of seating. They have a tv, set to talk shows. And the radio playing at the same time which is odd… But I dont have to stay long. There were no cups for the water dispenser, so I couldn’t have any. I have them 5 stars but think it should be 4.5, so maybe this review will bring their overall rating to something proper!

Staff in the office are very friendly, and the office is very clean. I’ve been a patient at this location for a long time, and I’m happy with the work Dr. G worked on. However, what I’m strongly frustrated is that they always overbook the appointment at the same time. For example, they take 3 patients at 2pm appointment for 1 doctor. I had to wait over an hour for my doctor to come in to the room. I’m sure doctor can do multi-​tasks, however, there is no reason to book 3 patients at the same time. I understand unexpected things happen, and all schedule would push… but it is not ok to make the patients to wait over an hour. At least they should schedule 15 or 30 minutes apart. This situation didn’t happen only once, but again and again every time I went in. I have a job and have to leave the office for the dentist appointment, so I would ask the Gentle Dental to consider and respect the patient’s schedule too.