AT&T

Don’t go here. Waited to deal with someone for a phone upgrade (which I qualified for) and was told I didn’t, then she just shrugged her shoulders. She then encouraged me to just make the purchase online. A total waste of my time and dealing with a not very bright employee pretty much turned me off to Att. Walked down the hall to the Verizon store where they were much more knowledgeable and welcoming. I’m not really sure why there is a physical AT&T store when you are encouraged to do everything online.

Horrible in-​store experience. Received 1^st bill with several unauthorized charges made. Employee badge was shown for employee discount. Bill received and discount was not reflected. Called customer service and was told we are responsible for all charges because we signed Service Agreement (we did not sign anything). Requested to see signed Service Agreement, received document with forged signature.
Take your business elsewhere.

I had an upgrade on my phone and knowing very well it was the busy holiday season I figured I would call the store to see if they even had the iPhone 6 in stock. I called several times, no answer. So i figured whatever and went to the store anyways.
I was greeted with friendly employees and sat down with a friendly young man. Of course they had no iphones, so I said I would order one online. The employee had explained that I had to physically have the phone in my hand to make the upgrade which was fine. He told me to call every day between 2 – 4 to see if they had a shipment come in. I expressed my concerns saying that no one answers the phone and it there was a better number to call.
He came back with business card in hand and told me to text his cell every day between 3 – 4 to inquire whether or not they got a shipping. He said even if he’s not working he would call the store after I texted to check for me. I was blown out of the water and thought he was super nice for offering that. I waited a day and texted him and was met with no response. I was mad. Why offer something if you aren’t going to deliver? Thanks to best buy in Saugus.

I had the displeasure of going to this store with someone I know who had an issue with their mobile phone that they received for a Christmas present.
The phone would not hold a charge. She suspected it was the phone, and I suspected that it may be a faulty battery. Either way, since the phone is less than 5 months old, and has a one year warranty on it, we decided to go to AT&T to have the problem taken care of.
Well, we got to the store and were greeted immediately, which I liked. But after that, it all went downhill.
When the phone was checked by the salesman on staff, he could not understand what was wrong. I suggested that they test the battery, but my words fell upon deaf ears. Anyway, since this guy could not hear, or figure out what was wrong, he suggested that the phone be replaced. Fair enough.
I expected him to go into the back and bring out a new phone, much like they do when you purchase a new phone. NOPE! He called their warranty department and gave the phone to my friend, who was literally on the phone with this warranty people for 30 minutes, trying to explain what was wrong, while the salesman went over to another 3 salesmen on the floor to chat with one another RIGHT IN FRONT OF US!
When the warranty department said that they would honor the warranty and replace the phone, they then asked my friend for her credit card number, which is what got my attention. WHY does a warranty department need a credit card number if the phone is covered and being replaced free of charge? When I asked, I was told that this was because they needed the old phone back, and that my friend would be responsible for mailing it back to their headquarters, and if the phone was damaged, then she would be responsible for the damages. WTF?
In contract law, a warranty has various meanings but generally means a guarantee or promise which provides assurance by one party to the other party that specific facts or conditions are true or will happen. This factual guarantee may be enforced regardless of materiality which allows for a legal remedy if that promise is not true or followed.
So why is my friend being held accountable?
I got another salesperson over and explained that my friend was NOT going to give any credit card information out over the phone when a warranty for the phone was in place! I asked the salesperson to go on the phone as an AT&T employee and verify that the phone was not damaged. They did not. I asked why the store does not sell replacement phones, and I was told that they only conduct sales… again, WTF?
Finally I demanded that they test the battery, and when the salesperson took a battery out of a display phone and plugged it into my friend’s phone, IT WORKED! 7 salespeople chatting in a store could not figure out what I suspected all along? Is it any wonder why our country is losing it’s jobs and reputation?
So, I ask the salesperson about replacing the battery, and they told me to go to a Batteries Plus down the road and buy one! AGAIN, WTF? Hello… warranty?
So now I get the manager and I am very upset. The manager orders a new battery free of charge, but now it is going to take days to get here. I ask why they do not keep replacement batteries on hand and they again state that they just sell phone plans. Yet all of the phones have fresh batteries in them and I am willing to bet that there are replacement batteries for those phones in the back!
Before I left, I told the manager that while my friend may have an AT&T phone, that after what I witness at that store today, that I would NEVER purchase a phone, or any AT&T device from them… EVER!
It is a shame that our society feels it necessary to be slaves to these people. As a consumer, we are the ones giving our hard earned dollars to the corporations. Once upon a time, if we did not like something, we voiced our disapproval, and salesman worked for our business. Today, they just leave you in a corner to fix your own problems, mainly because we, the people, have accepted what they are doing to us! SHAME ON AT&T, and SHAME ON US!

I went in to At & T to make changes to my plan.
I want to thank a Retail Sales Consultant (Bob Contardo) at the AT&T Store in Peabody on One Sylan Street.
He helped me right away. Helped solve my problem. Got me into a MUCH better plan and helped me get my rebate ready to send in.
Thank you — and if you have a problem go to Bob Contardo

This review is just to mention the awesome customer service I received at this store this past weekend. I decided to purchase an iPhone and stopped in here to pick one up. I was greeted immediately upon entry with a smile by a staff member and was asked to sign in. Not sure if they do this at all AT&T stores, but I love that they have customers here sign in to ensure people get waited on in the order of arrival. When it’s left up to an honor system among customers, someone always gets shafted by someone who thinks their time is more valuable and «unknowingly» cuts in line. Anyways, I was very quickly handed over to Chris who knowledgeably guided me through the differences between the various models of iPhones and the rate plans. He helped me put together a rate plan I found affordable, including finding a corporate discount I had no idea I was eligible for! Well, after all of this, as I was ready to throw down the credit card, it was discovered that the model I had decided on was not in stock. Chris took my name and number and offered to call me when their delivery came in later that day. I received a call, and even though it was bad news that none of my desired model had come in with the day’s delivery, I was very pleased with his follow through. I mean, it’s not like these things stay on the shelf very long once they arrive, so my sale wasn’t exactly going to make or break their week’s goals. Seeking instant gratification I tracked one of the phones down at a store within reasonable distance, so I ended up purchasing there, but I felt the experience at this store with this salesperson was worth mentioning.

I have been an AT&T customer for several years, long story short, I had a major issue with my billing. I went to the kiosk, not thinking they would help me, boy, was I wrong! Leanne Towle, the Assistant Store Manager was simply amazing. Even though she would not make any commission on me, as I was already a customer, she spent over 45 min on the phone with AT&T customer support, and was able to completely fix my issue (s).
Needless to say, she has a customer for life. Even though I live 30 miles away, when i need a new phone, I will be going up to see her.