U-Haul Moving & Storage of Pawtucket

Although they will happily saw your lock off and replace it with a padlock if you fail to pay your rent, they are not very helpful when you find yourself locked out. I had traveled all the way up from Nashville to empty my unit, only to discover that I had left my key behind. It was no huge deal to get a locksmith to take it off, but I think offering more help in that situation would be better customer service. Also, it somewhat concerned me that I was able to walk in to the unlocked building with the locksmith and have him get me in without any sort of clearance from the staff. You’re supposed to use your card to get into the building, but there are ways around this as there’s always a door propped open somewhere. The facility is not as secure as it could be.

Fast — reasonable — van clean staff great.

I used this business in August/​September (of this year) when I moved to Providence. U-​Haul had a deal where you could get a storage locker free for a month with a one way truck/​trailer rental.
I used this site for dropping off a trailer and a one month storage locker.
Dropping off our trailer was really easy. There were plenty of staff and the whole transaction went smoothly and was pretty quick.
Renting a storage space was also easy. I had my receipt of my trailer rental, so all I had to pay for was a lock (they require everyone to buy a specific U-​Haul lock, they say for security reasons). You get a key card so you can get into the storage area on your own (I do not believe there is 24 hour access to the storage area, and I did not attempt to go there outside of regular business hours.
My specific storage space (I think I got a 5×15×10 space, which was so much smaller than I expected, but ended out working int he long run) was clean except it had what i think was a plastic rat poison/​trap thing in it, and smelled a little funny, but I was not bothered by this too much, though it was a little annoying when I was trying to fill the space to the brim. I took the fact that they were actively trying to deter rodents as a positive thing.
The space you drive your car up to to unload your stuff sometimes had debris on it that I wasn’t to keen about driving over, like broken pieces of plastic. This happened on more than one occasion (I made at least 6 trips to this place over the course of a month). There were always enough carts which made moving my stuff a lot easier.
They seemed to be having some issues with the alarm system, so while I was there sometimes the alarm was loudly going off, which was annoying and a little weird.
Also I made sure to clean my stuff out in enough time so that I did not have to pay for a second month, and closing out my account, or whatever you want to call it, also went smoothly.
Summary:
When it came to storage this place got the job done. Staff were helpful. There are many large carts at the facility to help you move your stuff. The loading area could have been a little cleaner and doesn’t really have enough space for more than 3 cars at a time (to fit comfortably). Also, if, while you are moving, you decide you don’t want something and want to dispose of it, you have to take it with you or pay them a fee to use their dumpster. I don’t know that I would highly recommend this place, but I would let people know it is an option.