Mr Rooter Plumbing

I call Mr Rooter, to get a price on a kitchen faucet install and repair of a gate valve. They would not quote on the phone, instead they scheduled a technician to come out to the house and provide a quote. Tech showed up on time, very professional, seemed knowledgeble. He took out his iPad and looked up the cost of the installation. $ 550.00 not including the faucet, seriously? Why would they waste everyone’s time. I found an installer through Lowes home improvement. $ 139.00. Job was completed in less than 30 minutes. And they fixed the gatevalve free of charge. How does mr rooter stay in business. I cannot speak to the quality of the work, I am certain the work would have been done perfectly. But almost 4 times the labor cost? Not on my dime.