Prime Hawaiian Movers

These guys — formerly Hawaiian Movers who combined with Prime movers, moved my apartment items from Massachusetts to Honolulu, HI last July 15^th. 1^st, they delayed my shipment in NJ instead of sending it directly to California for ocean shipping. I called to find out where my items were located 2 weeks after pick-​up to find out that it was not shipped from NJ. Then, once shipped to LA, it sat at the port from Aug. 8^th until Sept. 21^st before it was put into a container and shipped to HI. I was constantly calling these folks (Nichole in HI. and Erika in NJ) to get updates since they would not call me.
Once I received the shipment on Sept. 29^th, they said that their 45 days claim of delivery was counting only weekdays and not pick-​up and delivery days (7 days a week). They offered me $ 50 not to write any reviews on the internet, which I refused.
My items were delivered and I was missing 1 box of goods and had damage to a bookcase top shelf, 2 dresser footings and a stereo cabinet footing. Make sure you take pictures of all boxed contents for your insurance claim. Also, make sure you account for the $ 1,000 deductible. After 8 months (claims are supposed to be resolved after 3 months) the CSI claims company wants to offer me $ 18.00 for the lost box ($.060/​lb on an average of 30 lb./box since they didn’t weigh each box prior to shipping) and no money for the damaged furniture stating that based upon the construction materials there is no expectation that it was build to withstand shipping assembled.
The furniture was wrapped and packed by the Prime Movers but it appears that that fact is of no consequence also. THEY’LL TAKE YOUR MONEY QUICKLY BUT GOOD LUCK GETTING YOUR ITEMS IN 1 PIECE, IF AT ALL AND FORGET BEING ON TIME.

My shipment arrived and the single most expensive piece of it is missing: an original artwork painting. I paid thousands of dollars to move my household belongings from Hawaii to Arizona and this company «lost» my painting. When I reported the missing painting I was outsourced to a third party company to «file a claim» with no hope of my painting being recovered.
I was also told by Prime Hawaiian Movers employee Nicole to drive to Long Beach, California all the way from Arizona to pick up my car at Matson on a day that Matson was closed! I had to pay hundreds of dollars to stay in California an extra day. I wish I could give zero stars, this entire experience has been absolutely awful.

I delt with many moving companies before to deliver items to my costumers on the Hawaiian Islands. Some were ok and some were horrible to deal with.
Prime Hawaiian Movers were just perfect. I can’t even start explaining how good these guys are. From Nicole at the sales department, through Erick at dispatch, Kahala at the Oahu local branch and the great delivery crew. Top notch experience. I will keep using them even though they’re a bit pricier then the competitors but I already learned that in life, whatever comes cheap become expensive later. It’s better to pay more and get quality service. 5 huge stars for you guys. Many thanks

Amazing service!
My uncle recently moved to the Big Island, trouble is– he got involved with a real bad company, got over charged twice the price he was told, and did not even receive all his furniture! And because he went through so much stress, and because he could not even take all his stuff, i went on a search for a shipping company myself! I am very happy that i got to this company! From the very beginning they were accomodating to my dates (i couldnt make it to NY where we shipped from, and i thought this was going to be a problem, but no! The guys did incredible job!)
This time we did not sent so much stuff, since bigger part had already been shipped, but i wish we did the whole move with Hawaiin Moving! — No hidden fees, no broken anything, dates were scheduled nicely and in a timely matter, the movers went beyond my expectations! I highly recommend them! No bs, no drama! Its just an amazing co