Pep Boys

WORST PEPBOYS EVER! DONT USE THEM. I took my car here to get some new tires. After removing the tire all of sudden my Tire pressure monitor wasn’t working so they changed it too. I figured when they were removing the tire they damaged it because it was fine when I drove the car in ! When i got my car back the TPS light was on and they told me it would go off after a while. I didn’t think this was right but I believed the guy at the counter. Days later the light was still on. I took my car to the dealer .they charged me 350.00 to fix what pepboys did. I took my dealer bill and the broken part they installed to pepboys to talk to the manager and get a refund for the part THEY installed, THEY could not calibrate, and never worked! They said they wont give me a refund. they said the part they installed was not what I brought to them! WHAT, WHAT! It was the only TPS in my car that wasn’t installed factory, the only one they touched! Screaming, I left to store and put a stop on the payment! They really don’t know what they are talking about or doing and i will never take my car there again!

Fui hoy, sin cita, para cambiar llantas a mi Toyota. EXCELENTE la atención de parte del Señor Carlos Restrepo. El tiempo de espera fué normal para el trabajo que requería mi carro. Gracias Pep Boys!

One star is even too much. Went in for a routine oil change, scheduled an appointment for 6p. I showed up at 5:45p walked up to the counter and the employee was like sorry I am clocking out, someone else will help you. Ok… waited for other rep to help me, he promptly assisted me at 6:15p, they took my car in and I kindly asked for them to check my brakes since they said that they didn’t have a «tech» on hand they could only check them, which is what I wanted them to do. At about 7:45 the called me to the counter saying my brakes were shot and they could replace them now, which I replied «oh a tech came in» and that suddenly turned an awkward silence, and he showed me the cost… $ 1200 for front and back brakes, with rotors… I declined and asked how long it would be before my oil change was done… employee said it would a few more minutes. 8:50 FINALLY done. Great. Oil changed, I happily leave 3 hours later, even though «walk-​ins» were helped prior to me, they came and went, I kept my cool. UNTIL TODAY. See my oil was changed on 2÷3÷2016, I informed him I did. Nope he shows me the dipstick, its gross and black. STAY AWAY FROM THESE CROOKS. They take your money, don’t service your car, then try to hit you up for $ 1200 repairs, in which my car DID NOT need.

Stopped by on a Sunday morning to get a new battery for my van. In and out in less than 40 minutes. Can’t really ask for more than that.

Man I have no idea why I came back to this location. my first time was in the service department and there was absolutely no communication between the technician and the service person. They have a window so you can see the technician work. The technician puts on a couple of bolts on the tire, take a 5 minute break and then tightens the bolts. but that was about a month ago. This time I purchased a product and then immediately returned it because I was not comfortable with their return policy. After they accepted my return they call me 10 minutes later accusing me of giving them a different product. What a bunch of thieves… i knew i had a gut feeling about them and It was right. Man karma will come back to get you criminals. After telling them that to check the receipt and they could see that I literrally just bought it and did not open the box, then they said okay fine. Corporate needs to check this place out because forget mentioning their apathetic attitude, laziness, and lack of communication, they are crooks and liars. Fool me once shame on you, fool me twice, shame on me… never am i coming back.

They have total disrespect to appointments and to ones time. I had an appointment at 12 for an oil change and here I am sitting in the waiting area for the last one and a half hours, with my car still where I left it.

The best thing about this Pep Boys is that there is a clear walkway from their service department to their front door as you shake your head in disbelief.
I made an appointment for tires, confirmed they were in stock and still nobody could find even one once I got there. One employee even took out his phone to check out whose calling while helping me.
This place is a joke and I wouldn’t go back there for anything

BEWARE!!! I took my 2003 Nissan Altima in for an alignment and after waiting 2 hours (with an appointment) they tell me I need an overwhelming amount of work to my front end before they could do it. I was annoyed with the wait and took the written estimate for what I need with me for $ 1597.27 because I didn’t have the money then and there. I started to become very suspicious because the car really didn’t feel that bad while driving, so I figured a second opinion never hurts. I then decide to take the car to Nissan for the second opinion. Nissan inspects the car and tells me that everything is fine and you only need to replace a sway bar (didn’t even cost 100.00) I wanted this to be the first place I go so consumers can know what this company is about. Next step is BBB and News team. This is unbelievable behavior for a company to Bully their customers and I for one will not let it go!!!

I’m writing a review because usually I have a bad experience with Pep Boys but… I have to say they did a great job today. The service I received was a standard oil change for my car. Usually I pay about 40 dollars. It took maybe about 30 minutes and my car was ready. At first the guy wanted to charge me $ 75! I told the man (nicely) that I have never paid that much for an oil change. The manager was nice enough to give me the 40 dollar price. The people who work there were very nice. Thank you.

They have all the supplies on the floor to view and purchase. It seems fairly clean for an automotive parts store. I didn’t care for the employee who was goofing off this morning then yelled in my ear when trying to communicate with a co-​worker at the cash register.

This is update to my review done earlier this month.
As you can see from my earlier review that I was totally dis-​satisfied with the service.
— So i decided to contact the management at Pep boys to let them know about the problems I faced
–I was not expecting much of the response but to my surprise within a day somebody from Pep boys contacted me for knowing more details.
— A ticket was created to track my complaint
— Service Manager Mr. Rivera from the same store contacted me through email and phone and discussed me the whole situation and listened with empathy and patience.
— I was offered a refund to what I paid earlier $ 52.27 for diagnosis
— When I went to pick up the refund I was surprised to see the changes in the store
— I saw that they have hired new customer service agent and the store had a totally new vibe
I am very happy to see how Pep boys management took serious measures in response to my complain especially the service manager Mr Rivera.
I would definitely come back here.
I will post again when I revisit for some other service.
Till then Goodbye!