Jiffy Lube

My girlfriend recently had her oil changed here. Afterwards she all of a sudden had an oil leak. Long story short I obviously assumed they caused the leak. I was very upset to say the least. The manager Joe there went out of his way to diagnose the problem and assured me if they caused the leak the would fix it regardless of cost. Anyway turns out the leak wasn’t caused by them. I could clearly see the leak was caused by prior damage and poorly repaired. When they changed the oil the crappy repair failed to no fault of their own. The manager went above and beyond and fixed the damage with no cost to us not to mention draining and refilling oil a few times to figure out the problem. I am truly impressed with this manager. He was polite, concerned and generous. It was a shock for me to deal with an individual like this in this day an age. I was so anti Jiffy Lube anywhere till my girlfriend went here against my wishes initially. Now I would go out of my way to change my oil here. Very impressed. Thank you Joe. Jiffy Lube is lucky to have you. P. S. I see some bad reviews but the shop is under new management. Trust me you won’t be disappointed.

OK, here is an honest review of the Jiffy Lube on Rt.112 in Patchogue. I brought my vehicle here for the first time, because Indy3000 Fast Lube closed a few hours earlier, I really needed an oil change and Jiffy Lube was open on a Sunday until 6pm. Great!
So, I pull up, and I seem to wait for quite a bit while I’m overhearing the employees trash talk each other and seem very unorganized on what to do next. I felt a little uncomfortable. A team leader eventually had to tell one of the workers to finish up the car in the bay before taking on another. It just seemed like this was not a «well oiled machine». Oh, that’s a bad joke.
OK, so after waiting for like 10 or more minutes in the car, they finally take my keys and ask me questions about the vehicle. I felt like I was volunteering at a BOCES Workshop as a pretend customer. This is how inexperienced the staff seemed. I was escorted as some sort of «king» to the waiting room. I appreciate the good manners, but it just seems gimmicky and fake. In the waiting room, I was greeted by 6 badly worn out black chairs which were disgusting and total eyesores. As a major chain, invest in new furniture when it gets like this. Hell-​ooo? This furniture should be brought right to the curb. Lame. Anyway, the TV was on, the A/​C was on, and I spent some time with a couple other blokes who obviously had no knowledge of cars based on how they acted. OK, whatever, not everyone knows about cars, so we trust these guys, right? A-​hem, no.
At least 15 minutes after being in the waiting room, nearly 45 minutes after I pulled up, I was finally done. So much for a Jiffy Lube… Probably could have changed the oil myself faster. I went to pay, and even that was not smooth. They are using an old-​school DOS computer setup, the printer was giving issues so it took a bit to get my receipt. I’m sorry, but this place is a joke. If you want speed and quality in the area, head over to Indy3000 Fast Lube. They are much more organized. All these places will try to sell you as much as possible (cabin filters, air filters, whatever) but you have to expect that. Thumbs Down to this place, I would never return here or ANY Jiffy Lube now, unless I’m in dire need.

The wait time is ridiculous. There isn’t anything jiffy about this lube. Employees not focused on their jobs. Very annoying it takes so long. My mechanic can get me in faster than this. It’s a shame

Those with car care knowledge may read on but don’t blame me if you rock back and forth with your head in your hands. I know nothing of cars. I can tell you where something is under the hood but that’s it. My Honda needed an oil chg. as it was down to 10% and the B13 light was on. My 60,000 mi. check and inspection was set a month away and this was a Sunday. I asked a friend if he thought I could just Jiffy Lube it as the week coming was busy. Sure, and yes it is on 112. I arrive and a service man greets me like he is the valet and my key is asked for. Now they have you so you can’t peel off. Oil change please. A quote is given, but I am in luck at it is discounted to $ 31.00. Now, they have you all happy. I took the deal, but I was thinking twenty sounds better. I am escorted to the lounge… six seats and as cold as a polar bears rear. I am told of all the free extras, vac, clean windows, ck of lights, etc. I yawn. Who needs that? Then oops, my transmission fluid needs topped off, no, make that replaced. $ 149.00. No, I say and he gives me a discount. I ask, «Is that why the B13 notice light was on?» He says, «Yes!»…say it with me, and that was… «uh lie, yes, uh lie». I Googled it at home and it means oil chg is due. Why he outta get kicked in the dangles for that. All the fluids were checked w/​o my being told. They pulled my interior filters without my knowledge. The quote was $ 20 for one interior filter and $ 69 for the other. I said, $ 50 for both and then OK. I had one changed at Honda in the past to the tune of $ 50. I get $ 10 back with a rebate on the oil… well, almost. You have to mail the original receipt and get it done at Jiffy. Tossed that away. Sure, I should have taken the oil change and walked… but would that really be possible with these men on the hunt under my hood? I should know more about my car. Was I taken? I am still unsure but probably yes. Two cabin filters, transmission fluid and svc, oil, oil filter… Total $ 215.00 w/​o the taxes. Don’t cry for me Argentina. I had been going though a lot with a cancer scare for two friends, the death of a cousin’s husband, the death of my best friend’s husband, death of a cousin my age, my mother’s death, and all in a four week span. Cars, what does it matter? I would still like to know if my wallet was lubed? I feel so dirty.