Hertz Rent A Car

Wow — I’m really surprised of the bad reviews here!
There’s really only one explanation IMO, that the people that have a bad experience take the time to write a review and the ones that don’t, don’t even bother!
This is part of the reason that I’m actually taking the time to give this place it’s props! I have to say as a gold member for Hertz I’ve rented all over the US. This place is excellent, fast in/​out with no issues or problems. Every car I rented was clean and had no issues. I usually rent here once or twice a month, since the beginning of 2016 for my trip to Boston, avoiding the craziness of the airport and have not had any issues with the staff or the cars. In fact any time I asked for a pick up or drop off the staff was prompt and courteous and most of all on time! Lately (past month) most of the cars are low mileage and in fact I got one with 150 miles in it.
The only reason I’m not giving this place a 5 star rating, is because of the way their pick up area looks, although during the last drop-​off it looks like they are finally spending some money to pave the parking area. Honestly in my book they do great, if they improve the parking area and office, then they will be a solid 5 star location and something that Hertz should be copying on other locations as well!

Car rental
We needed a one-​way from NY to VA to move the last of our belongings and the dogs to our new home and Hertz got the job done.
I couldn’t quite find the size vehicle I needed so my wife called over and the super helpful girl in the office found something that would work for us.
Pickup was a snap, the vehicle was clean and ready to go and it made the rest of the experience great.
Definitely worth a shot if you need a vehicle in this area.

Avoid this place. They take your money in two seconds but when it comes giving back the money they owe you, they tell you it takes 72 hours but it’s been over a month and it’s still a waiting game. Plus they said if it takes longer then we gotta call the their card issuer. This place is ass backwards. These companies always have excuses instead of helping customers.

This place was dirty and dilapidated. Called to reserve a car and we agreed on one. When I got there they said they didn’t have it so I took what they got. They car was dirty and smelled terrible of heavy smoke. Had to febreeze the thing down to not gag, which made the car barely habitable. The next day I asked for a different car because I had wanted a medium or full sized sedan, and they stuck me in a SUV. THey said they had a full sized sedan so I drove there and they gave me a POS Toyota Yaris. I couldn’t stand to be in the SUV they gave me anymore due to the horrible smell and handling so I took the Yaris. The next day I returned the Yaris, called up Enterprise and asked for a sedan. They were really polite and said they could get me a sedan in three hours. Three hours later I was very happy and driving in an Impala.
The moral of the story is avoid Hertz at all costs, the building is dirty and dilapidated, the employees do not act or dress professional, and the cars are disgusting and they cant even get you into a midsize sedan which would be the easiest car to get you into. GO TO ENTERPRISE!

Place is a dump like all hertz locations. I tried this location too they are horrible overpriced old dirty unwashed cars. Don’t waste your time with hertz they are horrible and Avis is also lousy. Go to any other car rental agency but this place and save money on their overpriced junk.