A-1 Plus Auto Glass

Worst customer service I have ever received, anywhere. The girl who answers the phone mis-​quoted me prices twice and gave me an attitude when I asked why it didn’t match the quote I got online… On their website. I declined the service after I called back realizing she had set me up to receive the wrong window. I ended up calling back to set up next-​day service, the same girl took my info again, put the phone down and walked away. Eventually someone else came along, picked up the phone and asked if j was being helped. He then lied to me and told me they wouldn’t be able to service my car for an entire week. When asked why, what happened to the appointment I had already been offered he told me they wouldn’t service me because I was «being emotional».
I work in customer service as well and I know people can get worked up and aren’t always kind but that does not mean you can treat the customer poorly.
I tried to then speak with a manager and she told me the «regional manager would return my call,» which has not yet happened.
Any other glass repair I would recommend over this place, I cannot believe how rude and obnoxious the staff is and I would never go here, ever.

I needed the rear window on my car replaced quickly and they were excellent with getting someone out right away, when they said they would, and offered a great price.
My gripe is with the technician who replaced my window. After the first visit, I found that the window was installed slightly off-​center and that an unreasonable amount of broken glass was still inside the rear door panel. A-​1 was happy to send someone back out to take a look, but it turned out to be the same technician. He told me there was nothing that could be done about the window being off-​center and he offered to vacuum out some of the glass, but also said that, «it just falls out over time.» After he left, I noticed that he did a better job of getting broken glass on the ground by car than solving the problem I have. It’s a few months later and there’s just as much broken glass in the door as before. So now it’s up to me to pop the door panel off my car, get the glass out and also install new weather stripping around the rear window, something I am far less qualified to do than a window repair service.
Bottom line — good price, but shoddy work (at least in my case).

prices are decent– work is quick and reliable. highly reccomend.

Fixed a chip in about 3 hours. I had to drop the car off at their shop. The chip was fixed for a fair price.