Westgate Apartments

Not a big fan of section 8 on this property and to new comers things could be little confusing due to how big the real estate is.
However, it’s a 5 start is because Ms. Huang the lease agent have been great! She assist with the complete process and follow up with all proper answers and concerns for me. She made my business schedule as easy it could get. Thank you!

This review was removed at one point and I had to repost it, which only further disappoints me :(since this is a valid complaint expressed in a calm and respectful way. I will continue to post this if it continues to be removed.
This review is directed to the leasing staff and one woman in particular who’s name I never caught. I still feel I must say something and maybe it will find the way to the correct party. I’m an animal care provider who comes to clients homes, today was a absolutely blue moon rare occasion where I forgot my wallet at home. Being a large apartment complex I understand the rules of requiring me, as a non resident, to leave my ID at the front desk in exchange for the keys to the residence. However, there are times when a touch of humanity is appreciated. Knowing full well the care of an animal was at stake a leasing agent was unwilling to bend the rules despite calls from my bosses and the owners themselves living at the residence to confirm I’m who I say I am. Granted, driving home to grab my ID and come back is not the end of the world, but the way in which the woman handled it left a terrible taste in my mouth and I do not look forward to returning to a place that made me feel like a criminal for making a simple human mistake. I imagine if you were a resident, there could be instances where they may be this unempathetic, and I personally never want to live in a place like that.

I first want to start by saying I loved my apartment and the location as it relates to food and shopping. The grounds were kept clean at all times and I have never had a issue with break-​ins or my car being vandalized which is very important. However the noise level was one of the things that was too much for me. Even when you inform them of the noise level nothing will be done. They are also not concerned about the tenants privacy. I’ve seen notes on the tenants doors with personal information that should not be shared with others out in the open for days. At least fold the paper and place it under the tenants door. I also moved because there was a $ 300 increase in my rent. I didn’t see any renovations being done so I wasn’t sure why such a huge increase. They will also do anything to keep your deposit. They will charge you for everything at move-​out including the painters who have to reprint the apartment and they already work there. Good luck getting them on the phone to talk about anything because they hardly answer.

I love living at Westgate Pasadena. It is as close to owning my home as it gets. Everyone is private they mind their own business and the property is very well maintained. The quality of the building is solid and durable and I really feel safe. Thank you Westgate!!!
Thea-​Marie

I have been living here two years and they have been the best! Summer is great and the office staff provides excellent customer service. I have referred many friends due to my experience here!

I’ve been living at Westgate Residences for over a year and it’s been a great experience! I especially like:
— Terrific location: two short blocks to Green Street and Old Town Pasadena, 20-​minute walk to Arclight, and easy freeway access.
— You can walk to Old Town through wide paseos bisecting the blocks.
— Modern, tasteful interior design.
— Interesting external design touches, nice landscaping, lots of common space, wide corridors, many elevators and convenient parking compare favorably to complexes with more of a «hive» feeling.
— Quiet and no problems with neighbors.
— Pool and jacuzzi are great, though the exercise room is pretty spartan. I joined a gym to have access to more machines.
— My contact in the management office, Summer, She’s awesome!
I definitely see staying here unless true love compels me to move elsewhere.

do yourself a favor and do not rent here. it is overpriced and they will raise your rent by at least $ 200 every year. the management is not responsive. there’s no human element to this place. it’s meant to show off their crappy company’s amenities but they truly don’t care about the people who reside here. it’s just like any other huge fucking corporation.

Raymond was great helping me with the process. Westgate is a great place and look forward to moving in!

I work for a non-​profit organization and came with a small group of developmentally disabled young adults and we all had a wonderful experience with the staff from the leasing office. We came simply for an educational experience, no plan to rent. Despite showing up with no appointment during a busy time, Raymond Burns very kindly answered our questions and led us through a tour. He went above and beyond to educate us all! We as a group would like to say thank you and keep up the good work. For anybody looking into living here, rest assured you will have a pleasant experience with the staff.
This place is a popular place for good reason. The location is great and the area is new. Just to let those of you interested in knowing a bit about pricing, there are about a hundred different floor plans, so price differs from one apartment to the next.

I have to commend the superb service we have received here at Westgate. They have an excellent team under the guidance of Jesse the Manager of building services. Our requests handled by Jose Perez, Jose Lozano and the rest of the Service team, have been performed in a timely and efficient manner. They treat us courteously and with respect. They want to do the best job possible to make you happy and always give it their best to make it happen. We also have an excellent porter for our building named Raquel who goes beyond what is expected.
The office staff, now minus Christine, is always striving to improve and make the necessary adjustments to make our life here at Westgate a happy experience.
Thank you all for everything you have done in our behalf here at Westgate.

I have lived here for 1 year and they are increasing my rent by 18%. I am basically being kicked out of my home. No loyalty to their renters. $ 2300 for a 620 sq ft loft? No way. Management says its market value. Yeah Donald Trumps market value. I love the unit, maintenance and location but management since Christina left ignores you. If you don’t mind paying a premium for your apartment Westgate is for you.

I have lived here with my wife and daughter for over a year now and we love it. We live on the residence side and have not had any problems with neighbors or theft the entire time we have been here. The location is perfect for those who like living next to a ton of restaurants and shopping. It eliminates the parking issue in Pasadena, as you can walk to everything. It feels very safe and secure at anytime if the day or night.
Our unit is great, it is very up to date and modern. The community is very quite for the most part and everyone seems to be friendly and respectful of their neighbors.

I am extremely happy with my living arrangements here at Westgate Apartments. I have made many friends here and was lucky enough to find a place that is pet friendly. I have lived here over three years now.
I have lived in a house most of my life and believe me not having the worry of paying for a plumber, electrician, security company, a gardener and someone to come in and clean is worth its weight in gold.
I feel so much safer here than in that big house up in the hills.
The staff is as good as or better than any four star hotel. Which includes office staff to maintenance. There service is 10 stars
I do know someone who has there rent at a reduced price. students, people who have low income which is about 80 percent of the country, and folks on fixed incomes.
So if you don’t know the details PAY ATTENTION. .
The C ity of Pasadena requires any apartment building must include subsidize d units which is approximately 30 percent of the build. They do not get permits to do any construction
Tents must qualify and has nothing to do with section 8 .Call the office but don’t post things you have no facts to back it up. It makes you look very foolish and not credible at all. And actually no compassion for your neighbor.
Pasadena old town is right down the street which give you great restaurants, shopping, and the city put on all kind of fun events. Big plus the Rose Parade is right up the street. And there is even a city park one block away.
Kind regards
Patty A.

I live over in the residences and I’ve been here for the last few months. The grounds are always maintained and my neighbors are very nice. The leasing staff, custodial staff and management are very nice to us and we never have any issues.
If I see anything happening around the grounds I do my best to make sure its reported and taken care of asap. I understand that there is a lot of residents living in this area so things will not always be perfect but nevertheless Westgate continues to do a superb job…
I have already referred many of my friends and family to live here and I will continue to do so.
Cheers !!

** Update (11÷09÷15): Please Westgate leasing office… Do something about residents parking in the VISITORS or SHOPS PARKING only. I noticed this at the Residences side for quite sometime and it gets me mad every time to see the same cars here every early morning and night and it is NOT FAIR to other residents who pay for an extra parking every month to see other residents getting away with free parking in these designated spots. It’s not fair to other residents! Thank you.
This review is for The Residences at Westgate. My husband and I are coming up on our one year lease and we absolutely loved living here. This place is definitely expensive, but you get what you pay for. So thankful for the daily cleaning in the lobby/​common areas by the hardworking janitorial staff because some residents here are super dirty leaving their trash wherever they want or leaving their dog’s urine in the elevator which occurred on multiple occasions. I noticed they also had repainted the walls in the lobby a few months ago and it wasn’t like the lobby needed to be repainted because it seemed pretty white already, but again like I said… You get what you pay for which is a clean and nice living environment. The residents here range in age, but for the most part were friendly and respectful. The walls aren’t thin so there’s a lot of privacy, but if you have someone living above you, you will hear their footsteps for sure.
We are very sad to leave, but the rent increase was way too high and that’s why I took off one star. I wish they would want to keep their current residents, but money talks I guess and most places in the Old Town area increase over the past year too. If we did not want to purchase a house soon, we would have totally splurged and continued to live here. The staff was great and the service was top notch.

apt 2040 is a smoking apartment in a nonsmoking facility. will westgate do anything? not a chance.
people stand just outside the doors and smoke. security does nothing.
residents allow their dogs to pee all over instead of in areas designated for them, or on the grass. the recycle/​trash chute rooms reek. the alarm keeps beeping incessantly. really? the porsche owners dont pay enough to fix these things?
the kickoff partys are attended by everyone who cant afford to go eat at the restaurant. The mgmt thinks this is a good thing!
the pool gets pooped in.
Really? Really! Moving out as soon as I can.

Short version — don’t ever never move into here. Read all negative reviews which is truth and nothing but the truth!
Long version–
I have been moved into Westgate 6 months ago but apartment was so dirty and pet smell inside my unit and outside. so, I paid transfer fee $ 1500, and moved into newly construction building which they called residences by Westgate. (luxury apartment version)
However, It is more damn and horrible, inside my unit problems are of course I had, but it’s not important than these problems;
every time elevator broken in the new building so I should use stairs almost 6^th floor (from top to p2), and weed’s smell in our master bedroom coming from vent and hallway all the time. The reason why I move into Pasadena (non-​smoking city) from Hollywood was smoking weeds’ smell but it is more than Hollywood (smoking allowed city). Slamming the doors and running kids from downstair unit all days, never stop.
Dog barking all the time, dog and cat– pets’ urin in the elevator all the time, trash smells and flies coming out from trash room.
The other funny things that there is bunch of Chinese students are occupied ²⁄₃ in the building so every time smoking, drinking, party and music sounds. I thought I am at dormitories, My husband calls here that expensive dormitory.
Also, equity apartment management is also bad and horrible.
I kept send e mail to leasing office about weed’s smoking smell, but they just disregard and no solution and no reply.
I will move out and remove into Los Angeles again. At least, Los Angeles apartments or management are trying to fix the problem and they don’t disregard matters from the residents.
But, poor management here!

WESTGATE, TOP DOLLAR TO LIVE IN SECTION 8!
Westgate is a great place as long as you don’t end up in the old buildings. The complex has 20% section 8 but they put most of the section 8 renters in the older buildings at 135 w del mar.
Ive been paying top dollar rent and some of my neighbors have some less than desirable habits. Garbage in the halls and elevators, dog droppings in the halls. And don’t leave a your bike out as lots of thieves to steal anything that is not locked down.
Finally get to leave after my lease is up

I’m updating my review since I’ve moved out of Westgate. My husband and I lived there for 3 years and, overall, had positive experiences. We moved out in December 2013. Mainly due to the constant yearly rent hikes. For the 2014 year they wanted us to pay ~$ 2,500 for a 2 bedroom, 1 bath apartment. This came out to an increase of $ 600 over 3 years. Another reason we decided to move was the inconsistencies and disparities amongst the other tenets. You’d see luxury cars like Lamborghini in the garage next to cars with broken windows taped up with cardboard, and past due registration plates. We didn’t think it was fair that we had to pay $ 2,500/month when other people could live at the same place for a fraction of the price under Section 8.
Not to sound like an elitist but you can’t have sell a ‘luxury’ community when some tenets are on government assistance. It’s not fair that Westgate takes advantage of those people who can afford it by pushing them with rent hikes, meanwhile, turn a blind eye to the causes of the crime and destruction of the community. If everyone were expected to pay thousands of dollars per month, people would take more pride in maintaining the property and be more respectful to their fellow neighbors.

I’ve never, ever written a review, let alone a negative one. These guys fully deserve the bad reputation.
I’m just about finished with my year lease at this location.
The only reason I moved here was location, walking distance for just about anywhere in old town Pasadena is highly convenient. That’s about the only positive.
The rent is ridiculously expensive I was paying 1800 $ for a studio apartment so do the math. When renewal time came around they gave me a ‘special’ offer, either sign another yearly lease at 200 $ more or pay month to month at 500 $ more. Such convenience! More apartments are getting built in and around the area and yet rent is going up exponentially.
During my stay I was generally dissatisfied with the management of the place. There were break-​ins and bikes and other things ended up being stolen from their ‘secure’ underground parking. I even had my motorcycle cover stolen from my parking spot, when I complained to the management, they told me they would check the cameras and they would follow up with me. They never did. Now, the bike cover is not that big of a deal, but if you pride yourself in being ‘luxury’ ‘state-​of-​the-​art’ complex this sort of stuff should not happen.
Security was so much a joke that the main gate to the underground parking was disabled and stuck open for about a week. I’ve complained that other tenants left the doors to the garage open. Even if you closed the door, it would be propped open ten minutes later.
The walkways were consistently plastered with dog feces, the only time when these were cleaned was when it rained. Otherwise you have to dodge mystery stains on the concrete while you walk back home. Their garage cleaning consists of a couple of guys with leafblowers kicking up all the dust in the underground parking lot so that there’s a visible cloud lingering there that then proceeds to deposit itself on vehicles.
When I moved into the unit, the unit was dusty and in need of cleaning. I didn’t mark that down in the move-​in inspection sheet so when the time to move out came, I had no recourse for the cleaning fees that are tacked on my security deposit. I had to negotiate with management, NEGOTIATE, to have either clear or repaint the apartment. Mind you I kept my apartment clean and I never even hung a picture. So beyond wear and tear from living there for a year, I left the unit more or less in good condition compared to how it was handed to me.
Some of the people in the leasing office are nice enough, but start rocking the boat and you’ll get a very different treatment than the nice sales pitch you get before you sign the lease.
I wish I had read the reviews here before I moved here.
Think twice before you rent here, location is great but at what cost.