US Post Office

Always understaffed. No parking. Workers are not polite and slow as MOLASSES. If you have another option — take it!

Terrible customer service. Avoid the rather large blonde lady at the counter, if possible — believe her name is Linda. Like other reviewers have also mentioned, she is extraordinarily rude, condescending, impatient, and has no understanding of the fact that people who don’t work for USPS don’t have an exact understanding of the myriad shipping options and sizes. Frankly, she should be fired as I’ve rarely encountered such incompetence.
I had been here several times and while they are typically understaffed and have long lines — which is annoying — I was fortunate to at least not have any run-​ins with «Linda». But, the one time I did made my opinion of this place sour. Will avoid going forward and make the longer drive to the location on Lincoln by Altadena.

God forbid me to go back there again. This is the busiest time of the year and as usual they are understaffed, everyone is extremely rude, they do not want to help you at all, besides they take their incredibly sweet time competing against each other to see who can be the most incompetent. This is my best description of this office
just add the rudeness, arrogance and ineptitude of the «employees» of the year, it seems like they were working for free. If you hate so much what you do go to your house to hide and do humanity a favor!

Unfortunately, I have been using this post office for years because it is close to my house. It never gets any better. There are almost always lines, very few staff and the ones that are there are not friendly. I realize this is not a fun place to work, but cmon people, try and show a little less disdain. People that work at Forest Lawn are more upbeat.

Received attitude from Art. He should no longer working since he has no willing to help.

Terrible communication, I have had a package lost here for weeks and cannot get a hold of anyone in the office. I had to refund my buyer and am still awaiting a response or good contact number… Why do they even have a phone number, if they never answer it?!

This post office is severely understaffed and the lines are always long.
Also, the mail couriers from this location can be a bit hostile.
On 11. August, 2015 at 10:01 AM a male postal worker by the name of «Danny/​Darren», (approximately 5’2″ to 5’6″)began relentlessly kicking both gates of our apartments, after not being able to get in with his postal key. Luckily, we were able to catch him on camera.
I came out to ask him to stop kicking and damaging our property, and he became beligirant, yelling and demanding to be let in. I was afraid to move any closer to him as he was clearly angry and I told him to hold on, while I went to get apartment security. He stated in a yelling manner that he will not be delivering any more mail to this complex and began walking away.
We tried to call this post office repeatedly, but they never answer the phone so we have documented and recorded this and turned in an incident report with the US Postal Inspector/​Postmaster.
My experience inside the actual post office as of lately has been ok. The long wait lines can be annoying, however «Mitchell» who worked the front counter was very friendly and helpful.

Linda was not helpful and rude, making ridiculous comments on the side as she wasn’t even the one helping me at the counter. An elderly lady thought she knows it all. However, Valerie was nice and patient.

Besides the place being seemingly under staffed all the time and the lack of a Self-​Service Kiosk (the old location down the street had two), the real problem with this location is the parking. Who ever designed this was a total moron. Why? The design facilitates jerk behavior. There is never a time when someone is not parking in the red zone to run in and drop off a package or envelope. I’m not really sure why they got rid of the drive up box because it’s only made the already existing issue multiply. Even when that was there, the whole design inconveniences people and causes them to make stupid decisions. Just today some guy parked in the red zone, on the left side pulling into the parking lot, parallel to another car that was parked in the red zone in front of the post office doors, then he came inside and waited in a line behind a dozen people waiting to be served by one lady behind the counter. He kept glancing out the windows to check to see if his car was okay; but here’s the silly thing, there was plenty of parking out back behind the Subway. This guy just didn’t want to make that walk. At one point I went out to my car, to retrieve an item, and three more cars came along and parked in the red zones, one of which was attempting to squeeze between the two parked across from each other and everyone acted like this was totally normal. Again, the whole design of this parking lot facilitates stupid behavior. Most of the time people pull into this place, whether they’re going to the post office, Subway, or one of the other businesses, they have to wait for a car to move or an oncoming car to pass by before they can move on. If you inconvenience people, it will only serve to force them to inconvenience others. I can only imagine how crummy thing are going to be if and when another business moves into that location between the Subway and post office.

Try to avoid going to this post office. The staff has been reduced and the lines are almost always long no matter what time of day you go. Better yet, use the on-​line postage buyer and just drop off your packages, which I try to do. I don’t blame the staff because I think whoever is running the show is doing a poor job staffing and organizing! Is the post office supposed to be semi-​privately run now? It is still run like a government office. Staff spread thin, long lines, no one to pick up the slack. On top of that, parking is tight and there are always people parking on the red curbs outside the PO which causes traffic jams. I go to the Sierra Madre PO where overall the lines are shorter and move faster. Good luck!

I went here to find out where my packages were and why they claimed to have delivered them to me. There was only one lady at the counter with a line out the door. She gave me useless information and wasn’t helpful at all. I ended up filing a police report for my stolen/​lost packages. This post office gets a big fat zero on customer service, not helpful and they act like they don’t care about customer packages.

Asian man with a perma-​frown tried to turn me away when I asked for a receipt for my prepaid packages :(maybe I’ll stop asking for a receipt when they start not losing packages. Womppp womppppp

The former employees that worked there have been replaced! I like the new employees, they are much nicer. I don’t like the people who are waiting in line and getting upset because there is just one clerk. You know what it’s not their fault, they are doing their job the best they can. You should blame whoever isn’t hiring enough people. Also of you see a worker in the back, there is a reason why they are back there. they probably have to dispatch mail on time. So for all those people who complain. find a different post office and know which one is faster in your neighborhood. it’ll save you from having high blood pressure.

Long line, two clerks who were taking their sweet time. When I finally got to the desk, I asked to ship my box first class. He didn’t say anything — no greeting, no friendliness at all, only asked if I needed any stamps at the end. The price was higher than I estimated at home, but I thought maybe I had made an error. When I got home, I looked at the receipt to find an estimated date of arrival, and no wonder it was more expensive than I thought — he shipped it priority! It’s only a few dollars so that’s not really a big deal, but I’m super annoyed that I specifically asked for first class and he didn’t even listen to me.
Giving more than 1 star because the other clerk that was there, while taking her time, was very helpful for her customers.

I have been shipping from this location since it opened, primarily US Priority Mail,
For some reason, this location has a «Cold Vibe» about it. That is the only way I can describe it.
I also use the Post Office on Lincoln in Pasadena, and occasionally the post office in Whittier on Washington, and I never feel the strange vibe that I feel at this location. Its the same kind of cold vibe it had when this particular office was located across from Denny’s.
It is a small branch, the employees are generally friendly, the line during the day is usually about 4 or 5 people, in the evenings before closing, there is a line usually outside the inner doors, but the lines move relatively quick.
Two employees at a time mange the desk counter.
One big disadvantage at this location unlike its prior location or the other branches is a very small package slot. This means if your package is bigger than the width of two small priority mail flat rate boxes, you can not drop them off after they close at 5 PM.
Also, I have no answer for this, but several of the items I dropped off for shipping US Priority Mail with Signature Required to out of state locations have failed to have confirmations and signature received information updated online.
I only mention it because I’ve only had this happen when shipping out of this location. Never had this happen in the eight years I’ve dropped packages at the Main location on Lincoln.
I’ve decided to start doing more shipping with FedEx instead, since the prices for where I ship are cheaper, a signature is always obtained, and confirmation is always updated and available online (before I am ever charged for shipping).

I’ve been coming here for 4 years and never had a bad experience. Yesterday I was assisted by Valisha who went above and beyond what’s expected of her as a Post Office Representative. She showed the highest level of initiative and courtesy!

You get what you pay for. The post office generally has some of the cheapest shipping options for boxes. As a result, these are some of the slowest employees on earth.
Don’t go to this location unless you have at least half an hour to wait in line

Need to ship a package and buy stamps cant believe there is only 1 window open!

So. Slow. Came in at 11 to send my passport via certified mail, and walked out after 11:30. There was only one person working consistently, while another kept walking in and out. No automated kiosk to relieve some of the burden of people waiting in line just for stamps or basic mailing.

there are a couple things about this place i really enjoy:
— its close to my house
— i never wait in line for very long
— the people behind the desk are helpful
— the mail drop box in the parking lot (for those who want to mail letters and refuse to get out of their car)
the only thing i really hate is the parking. I’m ilke, really? four spots near the actual post office, but you’re going to have to fight others in the parking lot who are trying to get their subway fix which is right next door. theres a lot in the back, but then you gotta a little ways to the post office… and lets be real now, we lazy people! plus, PLUS its a pain in the ass to get out of the parking lot, and if there is a truck blocking the way, you’re gonna have to squeeze through to get your ass out… the lot is designed by monkeys…