Turner’s Outdoorsman

Absolutely terrible customer service never ever go here to buy anything and not only that they don’t even have anything on their damn shelves to sell you anyway waste of time

The wait times are Insane… been here almost an hour and a half… apparently each client that comes up to the counter takes 30 – 45 min. and there is 3 people working — –last time I come here… be ready to wait over an hour just for ANYTHING simple

I went here a purchased a gun on a Wednesday and picked it up on Saturday… it took over an hour to pick up my gun… crazy…they need to hire more help and develop a better pick up process.

This place is super packed all the time lol
There will be a time when I had to come back every 2 hours
and when I come back it’s still packed and they probably only
took care of 2 numbers lol so if you will be going here prepare to
waste your time!!! and bring everything thats required for you
to bring so u can be helped and not have to come back because your
not compliant to everything they need from you, then you would have to
come back and get another number. lol such a waste of time I feel
bad for those people who really wasted their time waiting for nothing.
however they have pretty good variety of guns and staff’s are pretty
nice they are will to help you with everything you need help with.
well most of the time actually because like what I said they can be really busy.

Knowledgeable but lazy and slow staff. Took 3 hours of waiting for my turn with 12 people in front of me .
Not coming back here for my next purchase, they need to step their game up big time. Sloppy business and customer service is lacking greatly.

If you have 6 – 7 hours to buy a gun (3 hours when you buy, 3 hours to pick up), then this is the place for you. Super slow service. Very few people behind the counter. And whether you’re buying, picking up, or just checking out, you get funneled through the same «number system».
I wanted to buy a revolver.
Called. In stock. Went in. Grabbed a number. Now serving #23, my number was #51.
2 hours 30 minutes later of just walking around the store, they called my number.
I bought the gun, paid in full and left (10-​day wait as per CA law).
Went back 10 days later at 4pm, store closes at 5pm. They wouldn’t allow me to pull a number (an hour before closing…). I had to leave empty handed.
Next day. Went at 1:30pm. Pulled a number. Now serving 23, I was 44. One hour later: now serving #30. I’m still waiting as we speak.
One of the slowest most horribly managed places I’ve seen. The idea that I have to wait 2 – 3 hours to pick up my fully-​paid-​for gun is a joke. An absolute joke.

We had a broken nock on an arrow. The person on the phone was very knowledgeable and invited us to come by and they would help us. He fixed the arrow while we looked around at the many guns. He did an excellent job and the cost was $ 1, remarkable. Very near to Pasadena roving archers.

The most horrible experience I have ever had at a gun store. NEVER come here. They have 1 – 2 people working the back counter while 40 people are waiting. It took me 4 hours to do a private party transfer.
It’s not just the fact that they are understaffed. They are slow, and inefficient. For example. I had to pay 3 separate transactions (which is a normal thing when doing a background check and needing a Certificate.) but EACH time I needed to pay something? I had to walk to the front of the store, wait in line, pay 5 – 15 dollars. Then come back, by the time I came back, the person who was helping me was doing something else, and I had to wait again. Do this 2 more times. And the actual transfer part of the transaction took over an HOUR once my number was called.
So here I am, 10 days later trying to pick up my gun. And it is the EXACT SAME STORY. I am driving through with my family, and my 2 baby girls and wife are probably going to have to wait 4 HOURS. While this horrible business wastes my time. 8 hours!!! To do a private party transfer!!!
I am sure management just thinks that it is the busy season. Well here is a 1 star review to say otherwise. Your system is seriously slow, your employees are inefficient, and your lack of using the cash register at the back counter is seriously beyond me. All I need to do… Is pick up my gun. And I have to sit here for hours while staring at employees complete one number every 20 minutes. (Note: they only take one number at a time. No matter how many employees are behind the counter.)
I will never, ever, step into another Turners again, and I’ll gladly steer everyone I know away from them. Just horrendous.
Edit: John S, one of two people who are working the back counter. Is talking to a customer about the paper route he had when he was a kid… I kid you not. I count just under 30 people waiting. While the guy talks about his paper route, and college and who else knows what.
Edit 2: Apparently only a few people can do the BS firearm demonstration they do when you pick up a gun. So John S is just sitting there talking about college while waiting for someone to come demonstrate the gun to the customer.
Edit 3: It took 45 minutes for the last customer to pick up a gun. TO PICK UP A GUN.

I wish I could say it was a better experience, the store is well organized, and the staff are friendly, but with more than 20 customers waiting, and 5 employees at the back counter, there’s no reason why it should take more than an hour to move one customer through. One employee seems to be training another employee in archery, but I’ve seen 5 different employees wandering through the back counter, none of them seem to be helping anyone. Nor do any of them seem concerned that they have a packed shop. I get that they’re trying to be helpful and friendly with every customer, but I think a 4 hour average wait time for service is ridiculous.
Update: a customer who left yesterday because it was too busy, just got taken out of order, because the rest of us who’ve been waiting don’t matter.

The wait here at the firearms department is really unbearable. I arrived on a weekday around noon and it took me over three hours to be helped! Most of the employees don’t have a sense of urgency when half of the store is filled with annoyed customers. I witnessed at least 10 people just give up on the wait and walk out the store. It doesnt seem like good practice for a business. I definately won’t be returning back here.

One of the few Turner’s locations that have a full archery department (other locations are Chino Hills and Victorville).
I drove all the way to Pasadena to pick up a Black Friday reel that was on sale. Saved $ 350 on that reel alone.
Similar to other locations, the gun counter was totally packed. Every Turner’s I’ve patronized has a number dispenser at the gun department. It really speaks to the demand that firearms have everywhere — pistols, rifles, and ammunition.

Helpful staff, but take too long to pick up the gun that is already paid and cleared. Price is ok. Wish they can be more explainable.

I accompanied my Father here to trade in his older, pristine Ruger and help my Dad to buy a new, smaller 380 (also a Ruger LC380) They only allowed $ 250.00 in trade, which was a little on the low side.
1) Too many sales people helping you on any one task. It would be better if only one clerk saw you from the beginning of the process to the end
2) Turner’s prices aren’t that competitive. The handgun my Father bought could be had for the sub price of $ 330.00 (w/​the free LaserMax too!)
3) I investigated buying my Dad’s firearm elsewhere but Turner doesn’t have a good reputation of taking in other FFL cases.
4) Turner’s prices on «accessories» are priced at least 10% above most other gun shops
To be fair, their salesmen did seem knowledgeable and well informed. We will continue to do business with Turners nevertheless…

An interesting assortment of fishing and hunting goods, prices are a little on the high side but I guess you’re paying for the convenience and location.
Counter service was a mixed bag and here’s a perfect example: Salesperson ‘A’ and salesperson ‘B’ — on the same day.
Salesperson ‘A’ was not doing much, mostly acting busy and who knows for what reason but as I gently reminded the young lady my number was next, I received the ‘I’m busy helping another customer’ statement in a curt and matter-​of-​fact style. This really bugged me as I has just observed the entire team for +5 minutes (waiting to be called) and got a good sense of who was busy and who wasn’t.
So I waited some more…
Then, I reminded Salesperson ‘B’ that I was next and this young man was the 180 degree opposite of Miss ‘A’. He really helped me out, answered all my questions, walked around the store with me — all in a very positive and helpful style.
I need to remind my readers that courtesy, and service is what we’re paying the brick-​and-​mortars for nowadays, for everything else — we buy online.
Would I return to this place? Not sure. I’ll just flip a coin first and let that decide.

I have spent thousands of dollars here in the past 5 years. Today I picked up the last firearm, or anything else, that I will ever purchase here. Its hard to imagine how a retail establishment could be managed any worse.
The salespeople are ignorant, but think they they are experts. Worse than anything, is the total lack of customer concern, customer service, and efficient organization, throughout every aspect of this store. Their culture is one of indifference. The majority of the employees, during my visits over the years, have been rude, indifferent, incompetent, or a combination of all three, with incompetent leading the list. I have to pin the responsibility of this on management.
Today I spent almost 1 ½ hours to pick up a long gun. They have 2 clerks behind the counter. For almost an hour I watch as these 2 shoot the sh*t with a couple of «customers», who it was obvious to us standing there and waiting, were never going to purchase anything.
I counted 3 customers that took #‘s, waited for 10 – 30 minutes watching their clerks BS with J/O’s, and walked out. Finally one of the clerks became available, after a wait of 45 – 60 minutes, I gave him my paperwork. 15 minutes more to complete 30 seconds worth of signatures, as he bumbled and stumbled around. Finally, i am going to get my gun! Nope! He has to have his manager «approve» it. Then he disappears for another 15 minutes through the door behind the gun counter! Its now an hour and a half, no gun. The other clerk is still showing the same yahoo AR uppers, for like 2 hours now, NO ONE has BOUGHT anything! HELLO! Professional salespeople know when people are wasting their time!
If you have spent an hour showing guns to someone, and they have no clue what they want, and are not acting like they are ready to buy, ask them to look while you help someone else! When you see people walking out of the store, and when you go to call numbers, and half of the people half left, what do you think that means? Does anyone care?
What was really comical was the «sales rep», from fishing gear had no customers the whole time, and spent the 2 hours between leaning against the displays by the guns, or BS’ing up front with the cashier. NO ONE came to the fishing department in the entire 2 hours, and every time someone asked him for help, he said he was only in the fishing department! He spent 2 hours, didn’t sell a nickel.
We are limited to where we buy guns in here in California, and Turners has some good sale prices. But the clueless management makes shopping here a frustrating chore. Its worth it NOT to save $ 50 on a gun, if it takes you 3 hours to buy it, and another 1 ½ to just pick it up! Almost 5 hours, $ 50, my time is worth more to me than saving $ 50, and have to deal with this kind of frustration!

With so many reviews related to firearm purchases, I thought it high time to share my 67 year old father’s experience here trying to purchase fishing gear. Suffice to say, none of my family, friends, or fishing club members will step foot in this store again.
One month ago, my dad wanted to purchase two rod and reel combos. Without getting too technical in this review, he was looking at some higher end level-​wind reels and matching medium action rods for inshore fishing. With $ 1,000 burning a hole in his pocket, we walked in, ready to walk out with some new gear to target yellowtail, bass, bonito.
On a personal note, I was happy to spend this time with my dad, a man who spent a goodly portion of the last four decades teaching me and my younger brothers how to fish. Recent illness has kept him off the water, but with a renewed spirit and an interest in getting back out there, I was proud to spend this moment with him to pick up some nice new gear and enjoy a trip to Catalina, with the promise of any more to come.
The sentiment took a quick turn to a much more somber tone upon our interaction with the sales staff. Approaching the counter, we asked the young lady if we could look at a specific reel. Dad was told to «hold on a minute,» then roundly ignored for several minutes. A young guy came to the counter asking for a spool fill up of Spectra, and they took that customer before my dad, who just stood there waiting. Another person finally took pity on him, and set the boxed reel on the glass case and walked away again. The store was not particularly busy, but it seemed the workers had much more important things to do like chat near the register. Dad asked a question about line capacity, and the young lady replied, «The specs are on the box.» Dad didn’t bother to remind her that the specs are for mono, not braid. Instead, he set the reel down on the counter, pursed his lips to avoid saying something obnoxious to a couple of hourly employees who certainly deserved it, and he took his money to another fishing and tackle store in Pasadena, where we should have gone to begin with.
Dad got his rods and reels, but he sure didn’t buy them at Turners. In fairness, they did close the deal on $ 40 bucks of Spectra with the guy they allowed to cut in front my my dad who spent $ 900+ on a couple of killer combos in a different Pasadena sport shop. Not sure that’s a great business model, however. Truth be told, we’ve been spending money for years here on trout rods, waders, offshore gear, surf tackle, lobster hoops, fishing licenses, irons, knives, plastics… The list is long, and it goes back more than a decade. But as this store (like others) has leveraged the firearm side of the store against their other «departments,» it hasn’t been worth the hassle, not to mention the small parking lot filled with Petco groupies walking fluffy dogs around.
There are numerous online opportunities to purchase sporting goods, local stores that employ staff who (a) know something about fishing and (b) know how to treat customers with courtesy to close a sale, and various dedicated outdoors stores like Bass Pro that are freeway close. It is beyond my comprehension why Turners would have such people killing sales at the front end with apathetic, unknowledgeable employees who treated my senior citizen dad like he was wasting their time with the hassle of attempting to make a retail purchase.
Message received, Turners Pasadena. We promise not to bother you again.

Nearly two hours to pick up a gun that was already paid for and cleared. Unbelievable. Staff is friendly but ridiculously slow. This is partly because big corporations like Turner’s have to cover their behinds with tons and tons of paperwork, so you’re better off supporting a mom-​and-​pop gun store anyway. Wish we had done that to begin with!
Bottom line: Sales and stock are decent, but be prepared to wait a LONG LONG TIME!!!

First time to this location. Went with a friend who was taking his FSC Test and purchasing a firearm.
I came along just to browse around while my friend took care of his business. I had a bad experience over at the Reseda location and wanted to see how they handled business here. As I browsed around, I was observing the staff and the way they conducted business. So far everything seemed to be on point here. Staff were friendly and knowledgeable. There was some down time for the staff and I was asked if I needed any help which was nice of them to do since I never took a ticket number. I did notice that up-​selling was part of their game plan which I mean isn’t a big issue. I’d definitely come back to this location over Reseda.
* Just one key reminder. Take a Ticket Number because without it, you will stand there for an eternity *
Anyone taking the FSC test must pay upfront at the cash register of the store.

We picked up a firearm, here.
The staff is fairly knowledgeable and patient. They will explain safety rules (which is great. I get uncomfortable when I go to ranges or places with real guns, and the staff does not explain safety rules, and you see people with their barrel aiming all over the place). They will let you shoulder several guns.
Wait wasn’t too bad. We were checking out the ammo for 5 minutes before they called our number.
One of the shotguns on display would not rack back, properly. Other than that, we had a good experience, here.

Bought all my guns and ammo at this location so far. When you go make sure you have nothing planned for at least the next 1−2hrs, cause when they’re slow to help, DAMN they’re SLOOOOW. Pick a #, don’t stand there like an idiot expecting to be helped without one, not this place, PICK A #!!!
KIM IS AWESOME