Toys R Us

Worst toysrus experience ever and I’ve been to a few. I just moved to the area from Louisiana. I had registries for both of my babies with toysrus but if this is my local store with my next one then I’ll just use target or amazon. The customer service here is terrible. The layout is consistent with other stores but the attitudes in here are awful. No one around to help you. Then they put the promotion stickers on the wrong items and don’t sell you the item for the advertised price. Total false advertising and obnoxiousness at the checkout. They had stickers above all of the wooden chuggington engines saying «all chuggington engines $ 2.99». The girl that «helped» said this wasn’t on wooden ones even though the sticker was above every wooden engine… very snarly attitude and was so pleased with herself charging $ 3 more an item. Never ever will i shop at this location again.

I have been to this location several times and everytime noone is on the floor to get help from, theres only one cash register open and each lane is closed off with buggies so when your trying to leave there is always an obstacle in your way and last but not least the store is so hot you start to sweat even in our cooler winter months. I hate having to come here but I usually stop by just to compare prices.

One of the worst stores in Pasadena. Where do i begin: first off the store has a lousy staff, most of them are young and just sit around chatting or playing around with each other so no customer service. Next they have about 7 checkout stations and every time i have been they either have one, maybe two cashiers, and each cashier has no idea what they are doing ringing people up. Next when you go to the customer service department to return an item: one they do not know how to credit your credit card back they only give you the cash & while you wait in a line for your turn the employees are usually doing something else instead of helping you out.
i only by chance of need go to this location to purchase something, otherwise if i have more time i go the Webster location, they have a much better staff and more products.
So giving this location one star does me an unjust, this store has gone down the drain and needs to replaced its entire staff or run the risk of this store completely shutting down.

I don’t even want to give this store a star but there is no choice not to. I received no help when I went into the store and when I tried to check out there was no one at the cash registers to help me. I had to walk over to interrupt the employees just standing around talking to each other to check me out and made me feel like I was having them do a chore for me just to purchase something at their store. The employee attitudes were terrible and I will not be returning. I have informed my co workers and friends not to shop at this store and will be filing a complaint! The employees were wearing there hat on backwards and were dressed very unprofessional. There are too many toy stores in the market to waste your time at this store.