TJ Maxx

I love the clothes here but I was disappointed when I got in line to purchase and the cashier Diana was giving rude looks. I understand working all day with customers can be tiring but I’ve never felt so disrespected. It made me feel uncomfortable to where I didn’t want to come back. I hate it because I actually love coming here and when I was putting change back into my purse it took no less than five minutes and you could tell she wanted me to leave already. Customer service is definitely a big part of having a successful company. I’m just disappointed and hope that the company reevaluates who they hire. I’ll make sure to let everyone I know that if they keep hiring people with disrespectful personalities like Diana that they shouldn’t come to the one on Lake.

Just wanted to say you guys have great customer service. Last night I bought a gorgeous necklace and the sweet girl in jewelry Arina helped me pick it out… later had another sweet girl named Aylah ringed me up. GREAT EMPLOYEES!

This TJ Maxx is located next to Macy’s and has a parking structure available to park in (for free).
This TJ Maxx is a runway location, meaning these particular locations sell high end brands (that are not normally sold at their other locations, but that doesn’t mean you wouldn’t find any of those brands at their other locations… but nearly as much) at their TJ Maxx discounted prices.
Currently TJ Maxx and Marshalls (part of the same family) are having a clearance, with red and yellow tag items throughout the store. Knowing this, after my mom and I shopped at Macy’s next door, I wanted to stop by here just to see what they had.
When I came in (this is a 2 story store, but you have to head to the 2^nd floor if you are entering from South Lake, but if you enter through the parking structure, the entrance is only available on the 2^nd floor), I immediately headed over to the jewelry department (specifically the locked display case). I saw a few pieces that I wanted to purchase (all yellow tagged), but both employees in this section were busy helping 2 other customers. But one employee did acknowledge me and said she will help me next. But in between helping the customer she was currently with, she unlocked the display case where I was standing and pulled out the items I wanted to look at. After briefly looking over this one necklace, I didn’t hesitate to purchase it. This employee rang me up and another customer up. Then she placed my necklace and receipt in a bag. She also gave me a box, but unfortunately the necklace was too big to fit in it but still let me have the empty box anyway.
Then I walked over to the clothing and shoe department. I ended up seeing a few pairs of shoes that were yellow tagged and also a real cute iPhone case that actually fits an older iPhone model I have (just an extra phone I have that I only use to surf the net). With these 3 items, I headed over to the register line.
Then after paying for my items and preparing to walk out the door, I set off the sensors. After walking back to the register and telling the employee who rang me up what happened, she and another employee double checked that all of the sensors were removed from my shoes. She also rubbed my iPhone case box to demagnetize the sensor, but I still set off the sensor. A manager tried to fix the problem but couldn’t figure out why it kept going off. So he told me it is okay to just leave and reassured my mom that no one will run after us thinking we stole anything from this store.
This would have been fine, but since we still wanted to shop at other stores around the area, I kept setting off the sensors inside other stores. After feeling quite embarrassed, I walked the long way around back to my car after we were done shopping and not taking a short cut through Macy’s to get back to my car (I parked at the parking structure at Macy’s) so that I do not set off more sensors (and tell employees in those stores about the item I purchased at TJ Maxx).
When I got home, I found the sensor sticker on the box and removed it. Wished the employees who were trying to help me had done that (or maybe I should have just checked myself). But despite this experience, I would still come back here again in hopes of scoring more deals (and just remember to check the sensors on the items I purchased before leaving the store to avoid this headache again in the future).
By the way, you have 30 days to return your items (with receipt).

let me start this off by seeing I love Tj Max. However, the girl ringing up my items at this location was too busy chatting with her friends to properly put all my purchases in my bag.
When I got home I realized it wasn’t there, and called to ask if they still had it. I was told «she forgot, just come pick it up.» Excuse you? Where’s my «so sorry for the mixup» you want me to change out of my pajamas, use extra gas, and come grab MY item that your employee forgot to put in my bag and I don’t get an apology? Rude customer service. I was so furious with how they treated the situation, I doubt I’ll be back.

TJ Maxx is the accessories version of Marshalls (same company like Old Navy & the Gap).
If you like bags, jewelry, knick-​knacks & things for the home, come here over Marshalls. If you are more clothes-​minded, go to Marshalls. I prefer the latter but I’m lazy so instead of high-​tailing it to the nearest Marshalls (a short drive east on the 210), I’ll pop over here every now and again in the hopes of finding the great deals I usually find at the big M.
This store in particular doesn’t have the best shoe selection and have a larger section dedicated to pricier, designer clothing that seems a little out of place in a discount store. Occasionally I’ll find a top or a pair of jeans, but it’s not as often as I would at Marshalls. TJ Maxx generally has less racks of clothes to make room for the hefty amount of accessories and odds n’ ends. Not a junk store by far, really good quality stuff if you’re into the goods.
In terms of housewares, sheets, quilts, etc… this place is worth a visit. Usually get my yoga/​workout equipment and travel accessories here.
I’ve visited several TJ Maxx locations and this is one of the brighter, more organized stores. The layout is a bit awkward; if entering from Lake you’ll have to climb up a couple of flights of stairs or take the elevator (I heard this is b/​c this spot was originally supposed to be a movie theater) to get to the main (only) floor. If you exit on the other side of the store, you’ll be able to walk across the lot to Macy’s. If you’re out shopping the stores on Lake, TJ Maxx is worth popping in for a visit. If you have the patience to scavenge around, you may find some hidden treasure.

Hello my Unilocalies,
I can’t believe I’ve never knew of TJ MAXX. Please don’t laugh but it’s the sad truth. Parking was very easy since they have an underground parking lot, so that was very convenient, best part is that it was for FREE too.
You can’t really expect much from TJ MAXX especially when it comes to organization, but I’ve got to say this place was actually pretty organized. I never knew how much stuff they have until I came here. I’ve been wanting to have some new warm leggings for the winter and I was so happy to see that they have Steve Madden leggings for $ 4.99. What can be better than this deal? I definitely grabbed 3.
Also I do like how they have really good brand shampoos and conditioner for low price. I’ve always been a little iffy to buy it from target but once I saw they have it for half the price I can’t leave without grabbing a few bottles.
This place is definitely extremely crowded with a bunch of stuff but if you have the patient to dig through everything you might just find some gold in the crazy tornado.
Overall, 4 stars for service, 5 stars for their stuff, 4 for environment and 3 for atmosphere. Will come back if I ever need more leggings or shampoos.

I have found great tees here plus sleepwear for my mother. Got my daughters princess costume here at a great price, also linens in the Pasadena location. Found perfect sandals for spring /​summer here too, a self-​declared Maxxinista!

I saw some people mentioned a lot of name brand shoes were found here so I visited this tjmaxx with great expectation. Maybe it was a low in stock day or I just never had the luck in name brand shoes… I did not spot any. This tjmaxx is like any other runway tjmaxx store. Nothing special…

One of the more spacious stores in the chain. Pleasant, quick and easy shopping; no complaints. It’s in the Lakes shopping complex, right above Macy’s. Just park in the garage below, take the elevator up to Level Three and there you are.
I appreciate that T.J. Maxx is relatively well-​organised in the clothing departments and maintained that way. You don’t have to spend too much time searching size or style because it’s mostly in order.
My friend found a nice cap, and I got a dark stretchy jean. No time to try it on as we had to get downtown. But I usually have okay luck with clothes from the Maxx or its sister retailer, Marshall’s.
So far, the only difference I’ve noticed between the two stores is that Marshall’s barely deals in any jewelry, where-​as TJM has a counter for it, like many traditional department stores.
Returns should be a cinch at any TJ Maxx: refunds within 30 days or store credit if gift receipt. Luckily, when I finally did try the jeans they fit fine, no need to take back.
A-​OK experience. Another scintillating shopping trip in tree-​lined suburbia yeaay! ;]

I’m usually a huge fan of TJ Maxx and can spend way too much money in one. However, I stopped by this location on Monday and was slightly turned off. I usually head straight for the purses, and when I did the first one I noticed had a broken handle! Yikes! Not the best to have for show! Yes, I know it’s not the fault of the store, but still, my first impression was not a good one.
The store also looked a little dark. Maybe it was just me, or maybe it was because it was a Monday, and the lack of shoppers made it gloomy. The store also seemed cold, not temperature cold, but an empty-​serviceless– cold. The bags didn’t seem organized, nor did it have a nice presentation. There IS a parking structure that’s easy to park at and free… that’s about all.
I’m going to call it a case of the Monday blues since TJ Maxx is still my favorite store to shop at for great designer items at great bargain prices. This location, however, is not my favorite one as of now. I’d like to go back another time, but I’m much closer to Rosemead’s and I’ve always only had great experiences there.

I had had poor service here in the past but this took the cake. The dressing room attendant called and suggested to the checkout person that I was taking merchandise. I was embarrassed and will never go into this store again.
The attendant had seen me in the dressing room and I had showed her that I had one piece of merchandise. She said that’s fine and gave me no number. I was the only one in the store as it was opening.
She called and told the clerk that I had taken it as I had given her no number back. I was only in the store five minutes. I purchased the item because I was in a hurry but I will not go back.
The attendant was Cynthia. The key holder Becki. Incident handled very badly. The key holder told me she would speak with her but no apology.
There are lots of TJMAXX stores. Go somewhere else.

I love the location of this TJMaxx, the location alone gets 5 stars.
The reason I’m giving it a 3 star is for the customer service I received or rather didn’t receive from the jewelry counter.
I went in early and browsed around, not once did the older lady with an accent (maybe Russian) acknowledge me. She was helping a man with his watch but, a simple hello… He walks away, her co worker (older black lady) comes up, she doesn’t acknowledge me either but they carry on about how she’s been sick and chit chat about cold recipes.
The man comes back, black lady tells him hello. I felt invisible, at this point I’m irritated and didn’t want to even ask to see the ring in the case because I felt very insignificant, maybe because I was in my yoga pants and no make up, hair in a bun? I was ready to purchase the earrings and ring if it fit, but I decided to just walk away and take my money elsewhere.
A hello goes a long way when you work customer service!

Generally this place is well organized and the people who work here are friendly. I always enjoy coming back and spend more than I anticipate.

TJ Max is very reliable especially since my workplace is only five minutes away. I was in a hurry to find a top for my Back to School Night and luckily I found a cute top. TJ Max is affordable and I enjoyed shopping here.

Best customer service ever!
I spent hours here last night debating on whether to get this beautiful suede skirt, business heels, and a gorgeous pink dress.
This is my favorite store to shop now!!!
I get new stuff and for reasonable prices.
The ladies are super wonderful.
From jewelry to clothing, they understand what to keep and what to hold off on.
I can wait to come back.
I love their helpfulness.
I had carried many clothes and they offered a cart to me :-)

This is the most organized and best TJ Maxx ever. They always have designer handbags at very discounted prices. I love browsing through the clearance section for random things for just a few dollars.
The staff here are also particularly friendly and helpful. The dressing room ladies always have a smile on their face. I can’t wait to go back to see what goodies I can find.

This is my 2^nd favorite TJMaxx in the CA for its products. It’s brand namess, styles, store layout, clearance prices, and selection make it number 1, but it allows dogs to sit on products is horrible. I am watching a dog sit on a rug, that the person is not buying. Gross. That got mandatory star reductions. The dog proceeds to gnaw on the store shelves. The shopper proceeds to layout more carpets for her dog to layon. Ok. Just where are the store clerks?

I always find deals here. Got pants today for $ 7.99 ! TJ Maxx is slightly more expensive than Ross but a little more organized. You can find great quality things here but like any store of this kind you have to be willing to dig. I like shopping here and will continue to come back again and again.

I love browsing TJ Maxx and this particular one is the best I’ve ever been to. I scored a gorgeous Pour La Victoire satchel for a great price and the general bag selection is really high end. I passed by a few Givenchy’s on display and many more fashion house labels.
Parking is great! The parking structure is free, and no validation is needed. Macy’s is located downstairs and there is an array of stores just across the street (Anthropologie, Pier One, Aaron Brothers… etc).
I love that they offer gorgeous selections to people with high end taste. It’s a wonderful haven of finely made materials, gorgeous quality bags and wallets and your day-​to-​day awesome finds for clothing.
Great experience!

One of the best Runway selections I have ever seen!
Unfortunatly, not one of those things was on sale.
I can dig a $ 300 dress for $ 120, but honestly have come to realize that on clearance for $ 60 brings you even more happiness and not as many evil looks from your husband who then in turn has to buy even more matching silk hangers for my dressing room.
Anywho, didn’t buy anything this time, though I did try on about 10 pairs of shoes at about $ 200 each from YSL, Dior, Dolce, Lanvin and Diane von Fuerstenberg, not bad for a TJ’s, I’ll be back any chance I get.