Thurston Screen Co

It was time to have all my custom wood screens rebuilt on my house. These guys did a great jo for a reasonable price. I will be using them for future projects when I can.

Mark did an exceptional, professional job, start to finish, putting in all new window screens and a new screen door in my home. First, he came over and took really careful, accurate measurements. I chose grey fiberglass screens with grey aluminum frames. After the screens were made, he brought them over and installed them. They fit into the windows perfectly! I like to keep my windows open a lot, so I was concerned about my cats getting out through the screens, but they had such an exact fit that I had nothing to worry about. I highly recommend Thurston Screens.

I recently had a screen door put in my house. Thurston was great to work with. They were not rude on time, and did great work. Would definetly suggest them to others. They even helped me with a window jam I was having issues with.

Stopped by today to get my bedroom screens redone. I was worried at first because it was going to take four days to complete. It had been so hot lately that I wanted to get my screens ASAP. I had just been quoted a similar lead time but a higher price from another shop a few minutes earlier so I decided to go for it. So I called my wife and let her know it we would be stifling for a few days longer and then paid up and left.
I get home about 15 minutes later and got a call saying my screens will be ready shortly! Apparently Marcus, the guy who helped me at Thurston Screen, heard me talking to the Mrs. about having to deal with the heat a few days more and decided to jump into action.
The screens are doing a fine job of of keeping bugs out, cats in and the family within an acceptable heat range!
Thanks, Marcus

Awhile ago, I went to order two residential screens. I gave them the dimensions and they said they’ll give me a call when they’re ready. Good enough.
Weeks passed but I was busy so I didn’t really notice. About 4 weeks later, I finally get a call, albeit a bit rude, informing me that I need to come get my screens or they’ll charge me extra for being late. Wait, what? They showed up on my caller ID so I know they don’t have a private number. I also have a working answering machine. No message on my answering machine. And I scrolled through my caller ID to make sure. Nope, they never called me initially to tell me my screens were ready.
Now I’m a bit stubborn and I brought this up, that I didn’t appreciate them threatening me with a fee when I was never told my screens were ready. They insisted they called. I check my caller ID and answering machine again. Nothing. I would’ve been happy with a casual apology, like «Oh sorry, we’re busy so it must have slipped». But nothing. They insisted they called and either talked to someone or left a message. Did my caller ID and answering machine plot to screw me over?
Two stars because the screens are what I ordered and function fine. But customer service was severely lacking. Next time I went to a screen shop on San Gabriel Blvd. Great screen with none of the hassle.