The UPS Store

I wonder if they know the meaning of customer service. From the owner to sales clerks, one gets the impression that they don’t want to be there.
Poor attitude. Poor customer service.
I am looking for another UPS Store.

Just visited the store for the first time, staff was very nice and very accommodating. I appreciate their kind attitude and easy of helping to get the job done. Thank you!

I had my certifications laminated here and found the workmanship on the cutting and sizing perfect. These certifications took a lot of hard work for me, and so I want to preserve them whenever possible. Having documents laminated (except for driver’s licenses) is probably the best way to preserve those precious certificates besides framing them. I don’t have many certificates, so I haven’t invested in a laminator, as of yet. I enjoy quality work, so I have the professionals do it for me.

For the first time in 6 years of me coming here I have never had an issue until today. I always order my books on amazon and I alway drop them off there, they pull an envelope out from under their desk, package it, and give me a reciept. This time was different.
I show up and i have my book ready and the guy behind the counter tells me to grab an envelope to put the book in. I grab one and put the book in there and when he finishes helping the person in front of me out he helps me. So he finishes packaging my book. Scans the barcode then says its $ 1.97. I was so confused because in the 6 years I have done this I have never paid for an envelope. I tell the man I have never paid and he says well today you are. Then i told him I have nothing on me and he throws my books to the side and tells me well pay me with what you have. Excuse me!!! I felt harrassed at this point. I found a $ 10 gave him the cash and left. I know it was just $ 2 but the way he went about it was all wrong. I couldnt believe he talked to me that way. The people there are usually so nice!
I will no longer return to this store!!!

Don’t know about the mailboxes, but shipping from here sucks. I’ve never had a good experience, especially when the guy I assume to be the owner is behind the counter. Three times I’ve gotten emails saying there’s a package to be picked up; when I get there, no package — «It’s a problem with our notification system.» Twice I’ve been there when another customer had a question about a delivery, and the staff was completely dismissive. Had to wait two weeks for them to find a package I knew had been shipped there. And if you don’t keep your receipt, good luck having them issue a duplicate, despite all the personal info they ask for up front. Worst is the lack of concern for the customers’ needs — instead of addressing an issue like the mailing list, all they do is shrug and say «Try someplace else.» Despite its convenient location, I will. Sure wish «Undercover Boss» would do an episode on this place.

I just opened a mailbox here, so my review is based solely on my experience with that process.
First visit — an employee tells me the man who handles the mailboxes is not there and that I have to come back tomorrow.
Second visit — the man who handles the mailboxes is still not there.
Third visit — the man is there and takes my payment. He proceeds to tell me he cannot do the paperwork or make the keys at that time and to come back.
Fourth visit — the man is not there, and the employee helping me tells me he cannot do the paperwork because he doesn’t know where the man left off. I tell him to check the computer and see if he can figure it out. He does and is able to print the paperwork for me to sign. I sign the paperwork and he tells me he cannot make the keys and to come back.
Fifth visit — I come back, the man who makes the keys is there but does not have the materials at that time to make them. He asks me to come back later; I tell him I will come back tomorrow and he says, «even better.»
Sixth visit– I come back and the man is there but takes ten minutes to come out from the back. He walks past me and says he will be right back and leaves the store. He returns after another ten minutes and hands me the keys.
I now have my keys and will never use this store for anything else but retrieving my mail.
¹⁄₇ — I received an email today that I had received a package, so I went into the store to retrieve it. The person who assisted me had trouble finding it, even after I showed him the email I received from his store. After five minutes of searching, he asked me if I had a box with the store. I told him that I did and he gave me attitude, stating that it would have been easier to look up if I had told him that. He began searching again, still unable to find the package. He called the manager over, who was also unable to find it. Then a woman came out and said to the manager, «That’s the mistake, remember?» They apparently had accidentally emailed me instead of the correct box number, but — as the woman said — had no way of letting me know that they had made a mistake. Really?
I can’t stress this enough… Do not use this store for anything.

The best thing about this particular UPS Store is that there is rarely a line. I go all the time and get in and out very quickly. None of these stores are super, but the fact that I can get done fast here puts this one way ahead of the rest. Check it out.

Okay. I have been here before, few complaints. But today was it for me. My second time trying to get something notarized. I get it that they only have one notary, and I believe my husband when he says he’s «a sweet guy.» But the first time I went, two days ago, the notary was busy with someone at the fax machine. I finally had to leave; groceries in the car.
Back again today, long line. Notary again busy with someone at the fax machine, so I was told to wait at a table by the notary, which I did, even though the conversation at the fax machine was like eavesdropping on someone who had just encountered money for the first time.
BUT HERE’S MY GRIPE, and it’s a big one. A man came in a good 10+ minutes after me with a package to mail. Regular line, not notary line, me. Big conversation with notary; I guess they’re friends. Wait, wait, wait. Finally the notary finished helping the woman at the fax – AND HE GOES TO HELP HIS FRIEND BEHIND THE COUNTER! Ignoring me. Rickety woman with a cane and one piece of paper to notarize.
NOT COOL, sweet guy.
Anyone know a good notary?

I actually been dropping off stuff at this location for sometime now! Pretty helpful and always courteous!

I’ve only used this location for shipping. The service has always been fast. Shipping prices everywhere are expensive, and they haven’t seemed to be more than USPS except maybe for very small packages. The only negatives I’ve experienced were that a US mail envelope I dropped off there was just placed on a shelf instead of in something more secure while awaiting pickup; and for some reason in their computer my name is Mary.

Visited today for printing.
The service was good and the staff friendly. I was displeased by the pricing. They charged me $ 2 extra for «using the computer»: all I did was plug the usb and press «print»!
I think that maybe this is a UPS standard policy, so I will not be using a UPS store again for printing.
Charges: $ 0,9 /​page black/​white

Walked right in, they took my oversized package. They were friendly and quick. Whole transaction took about 8 minutes!

Wow this place is awesome. I just walked in at closing time and the friendly guy inside opened the door for me. I came in with an open envelope and a return printout. The smiley guy asked me for it, handed me a receipt and handled everything for me (taping the envelope and label). I was in and out in 25 sec. Is UPS really this amazing these days or does the US postal service really bad in comparison. Thanks UPS!

Yes there are no long lines, and wait is minimal which is why I gave it two stars. But the older gentleman working there wasn’t polite, arrogant I might say. I took some papers to get faxed there and it says they don’t charge for a cover page. So first he tells me he’s charging me one price, and in the middle of my transaction he starts taking care of another guest, then the other employee comes and helps me and the old guy tells him to charge me a different price.

I’ve had mixed service here. One time no one came to help me despite seeing me standing there, another time I was helped right away. Nothing to write home about, but also not the worst store to mail something from. I feel like when your options are limited, they don’t have to give great service.

I have had to use this location three times, the first time they lost my package and gave me a hard time about getting there insurance for reinbursement. The second time they tried to sell me a box I later found out I never needed the box. Then the third time this older guy was really rude and arrogant with me. No mas

This store has everything you need and aside from being a little further out then the other location that is much closer to me they still do a great job in shipping everything i need. They sell stamps, paper, pens and everything you need to ship things yourself and they have a great friendly staff working here also, never any long lines and again you will pay a little more to ship then your regular post office but it’s like i said before that is why you have no long lines here.

I came in here at 5PM on a Thursday evening. There was plenty of staff to help us out. We just needed to drop off some packages and get receipts. We were literally in and out in less than 3 minutes. The guy helping us was very friendly and quick to help us.
As a side note, if you check into this location, you might get a special offer. I got 10% of shredding services! That made my day. ;)
This location is located in a tiny shopping center with plenty of parking.
I definitely recommend this location!

I have used this store countless times. For Notary, Copies, Faxing and shipping. Today I went in and wanted to mail first class letter and ship some packages USPS. The man wanted to charge me double what the post office would so I wanted to go to the post office instead for my first class mail. This was for work and I did not want to get questioned on cost. He told me to take all my stuff to post office just because I did not want to use him on one first class letter. I am 8 months pregnant. He did not care that I would have to lug heavy packages.
He is price gauging and a jerk. I will no longer use this store. Terrible way to treat a loyal customer.

I use this particular UPS Store whenever I have stuff to mail out to Amazon for trade. I’ve never had to wait more than 60 seconds for service. Technically, I just use it as a drop off store and it’s never been busy.
This location is in the Rite Aid shopping center and next door to Prontos Donuts.
It’s an in and out affair.
Take note that whoever input this business in the Unilocal database screwed up. It’s actually on East Washington Blvd and the zipcode is 91 104.