Sur La Table

In Pasadena, I prefer Sur La Table over Williams Sonoma for easier parking. You can park on the bridge and walk across the street to SLT within few minutes. WS’s Lake location no longer offer free parking validations, so you are looking at $ 4 for parking in the structure behind the store.
SLT carries similar items as Williams Sonoma, while the experience could be very different. Shopping at SLT is bit more fun and interesting because they carry more small cute cooking tools, while at WS it feels a bit formal.
I love them both! However, SLT sale section has deeper discounts than WS.

The lady manning the Nespresso section was extremely rude.
I wanted to try out some of the Nespresso coffee. I tried to use one of the plastic Nespresso cups that they use at all Nespresso bars and she gave me an attitude and stopped me.
She was helping another lady by showing her how to use the machine, using the same exact Nespresso cups. But she tells me to just use one of those little paper disposable cups. Discrimination, much?

The customer service here’s terrible! Some of the employees are prejudice. My friends have noticed as well that the employees act as if you’re presence in the store is bothersome. We are not white. And they treated us as if we were going to steal things.

Clean and well organized store… best place to buy cookware and related items… and where else can you find a coffee maker for over $ 5000?!?

William Sonoma was offering the same product I was interested in with a discount. I found out that the Sherman Oaks location had 4 left. When I called, the gal said that they were very busy and would call me back. Never received a return call, so I called Sur La Table and spoke to Corey who said they had 1 left and would match the discount William Sonoma was offering.
We got to the store and was assisted by Georgette who took the time to show us how to use the product. We eventually met Corey who was very helpful too. Both were very knowledgeable and accommodating. I’d rather patronize a store who shows great customer service. Thanks again… we will definitely be back.

This is a great location. As an avid baker and cook, they have so many tools that I need for special treats and also tools that I did not know that I needed! Ha ha. They do offer a handful of items that are not made in China. I was able to get a beautiful platter from Italy, a pie plate from Portugal, and some tart pans from France.
I love this store! You can sign up for their e-​mail list and get coupons and other offers sent to you.
Friendly staff!

Terrible customer service! My mom bought me 100 dollar pepper mill and it stopped working and they would not exchange without a receipt. Returned something today at Bed Bath and Beyond with no receipt and they exchanged it – no questions asked!!! Will always go to Bed Bath and Beyond instead from now on.

nice store but parking is a bitch

What makes their great selection of merchandise useless is their customer service. A monkey with a ponytail on the register is being rude and lacks any idea of customer service basics. I don’t care if you work here, and I am sorry you work on Saturday, be nice, since that’s what you are being paid for

This store has everything you can possibly think you need for your kitchen awesome pots pan blenders pizza ovens you name it they have it and the sale people who are in the store don’t leave them hanging the service is awesome they were helpful.

First I will start with the only con: the parking near this store sucks, and that is putting it mildly.
On to the good stuff. I love the quality of the items sold here, as well as the quantity of different options on each item. You could potentially color coordinate your entire kitchens accessories. The quality of items is fantastic, Wusthof knives sold individually or in blocks, the small appliances in a variety of colors, Le Crueset and Emile Henry for days! I could spent hours and tons of money here with hesitation. Although I have too much according to my husband.
I was in the area a few weeks back having lunch with my Brother in law and we decided to walk around and do a little window shopping. I needed to pick up a few things for my home bar, an ice mold, a few long spoons, and a handheld juicer. While I was there I also picked up a a handheld juicer for my Grandparents who would prefer to steer clear of the old town area at all costs. I have since used the items I purchased many times for various parties I have had in the new house. There is nothing like a precisely made old fashion, my drink of choice, after a long day.
This is definitely a mecca for chefs and amateur home chefs, the staff is helpful and very willing to make recommendations according to what you are searching for.

Friendly Service helpful — they have every beautiful you need want and desire for a professional kitchen

After doing plenty of research, I came here in search of my first fancy chef knife.
I was helped by Samantha and she was beyond helpful, knowledgable and kind. She also helped me find things with the best pricing.
I went with the Wüsthof Classic, but also really liked the lightness of the Global. I imagine that I will have to purchase one in the future.
I will definitely be back to this store to purchase more kitchen essentials. And because the staff was so kind to me.
They also offer cooking classes all days of the week. I haven’t tried these out, however.

Haven’t been to this location in about 9 months. Decided to go today to check it out and browse around and see what I could find.
When I arrived I walked in and looked at a shelf of clearance items they had at the front of the store. Behind me a few feet away was a couple looking as well and an employee walked up and greeted them and asked if they needed any help. They responded that they were fine and then the employee walked away.
A few minuted later I made my way to the baking items they had then back to the plates and glassware and back to the small wares. I looked for a few more minutes then made my way to the knives, cutting boards, thermometers. My last stop was the BBQ utensils they had & while looking that same employee who greeted the previous couple, walked across from me placed something on the shelf, looked at me then walked away. She never greeted me, asked if I needed help/​was looking for anything in particular, nothing. Not even a «kiss my ass» «go to hell». Nothing. But she didn’t have to say it, by saying nothing that said it all. Several others were in the store as well LOOKING and were being greeted and asked if they needed assistance.
Finally I decided to leave, now I know why I hardly, if ever, shop here. Those that read this might criticize this review as being harsh for not being acknowledged, but I’m employed in the service industry (BOH), and being acknowledged is very important. I don’t need to be ignored when I shop @ Pasadena location. I’ve never had this experience from the SLT in El Segundo.
FYI… Because of this you also lost out on a $ 100 + sale… Teach your employees to acknowledge EVERYONE who walks through your doors.

Sur la Table for all of your gourmet kitchen needs… every kind of kitchen tool & gadget that you could ever want. On this trip we were here for their BBQ tool sale with an extra 10% off coupon. We were immediately greeted by the friendly sales staff & asked if we wanted a cup of coffee. «Why yes, we’d love it.» Just a quick demo of the Nespresso machine & within a couple of minutes we have our cups of delicious coffee. We wandered thru all of the aisle because we could but ended up with what we came in for… stainless steel BBQ trays & a stainless steel smoker tray. It’s BBQ season & we’re ready.

Thank you Dakin at Sur La Table! I was panicked as my 5 year old espresso maker kept trying to die, and then died today and was so confused as to what machine to buy next. The reviews of newer models of my machine were not good. I had about 30 minutes before a meeting to attempt to find a replacement.
Dakin was amazing. He was so knowledgable and helpful. He talked me thru the different brands and the lines within the brand. Who knew there were home espresso makers that are the equivalent of a mortgage payment. He is a coffee enthusiast and personally owns 2 of the machines featured in the store. I kept firing questions at him, (short on time) and he was able to answer all of them. I felt confident after talking to him about purchasing my first Jura. After making my first latte, I am very glad I did.

I dip into sur la table on almost every trip of mine to old town. I’m usually here to pick up something small but happy when they have what I need. Most recently a 2.5 inch biscuit cutter.
I’m leaving this review today because I was pleasantly surprised with their outstanding level of customer service via telephone.
I had been in last weekend to find a decent selection of their bakeware 20% off but I lacked the patience to weed through their cookie cutter cluster so I left without the football cutter I wanted.
This afternoon I called and asked if they had one and was briefly put on hold when they found one and then held it for me. Very helpful!
I will continue to stop in for items as needed.

I’m in heaven at Sur La Table… It’s a chef’s paradise!
This store has an awesome selection of cookware, tools, and other interesting gadgets that will help you make some great dishes in the kitchen. Their prices are quite high, but if you happen to shop on a sale day or look around at all the different brands they have you can find pretty good prices for certain items. They also have a coffee machine that you can get free samples from which is legit =D

I LOVE SUR LA TABLE!!! =) every time i am near one, i must go into the store!
there are so many things that i want. they have a good clearance section… the sales are great too. i got all kinds of baking pans of many shapes and sizes. in the past, some of them were under $ 2.50. love those sales.
but when i go in, i realize that i have to bake and cook more so that i can use all my finds. lol. yes, i am guilty of walking in another time before i use the stuff i bought on previous trips. heheh.
one of my favorite things that i have bought there was a flower colander. i was my blueberries in there. place a place underneath so that it does drip. just darling! so darn cute that i bought 2 each in 2 colors. they are like little flower bowls. =D
the staff is helpful and friendly.
ask for a sample of espresso, latte, cappuccino, etc.

Whenever I need a specialty item for the kitchen, I can almost always count on finding what I need at Sur La Table.
They have a reputation for being expensive, but really it’s not so much that the store is expensive, it’s that they carry high end expensive brand name stuff…
On this occasion, I needed canning jars to use in implementing a Thomas Keller recipe during our recent visit to Bouchon in Las Vegas which happen to use Fido brand glass canning jars…
Not only did Sur La Table carry the brand, but they had an entire shelf dedicated to it in varying sizes.
I also picked up a stainless canning funnel and a narrow silicon spatula which really came in handy. I am a firm believer in having the right tools in order to do the job correctly, especially when cooking…
You can get on their mailing list for their catalog if you think that you’d be a regular. Also, a lot of their stuff goes on sale after Xmas and New Years if you can wait for the sale…