No matter how I place my order(with the app or in person) I rarely receive it as I placed it. I’m charged for syrups that never make it into my drink, charged for food that the restaurant is sold out of or waiting for a drink that was lost in the line of cups. The repeated $ 4 gift cards don’t make up for the fact that I can’t depend on the staff to fulfill my order correctly the first time, and I’m tired of being redirected to the cash register when they’re sold out or forget items from my order.
Mmary L.
Tu valoración: 5 Pasadena, CA
This has got to be the busiest Starbucks in Pasadena. I know no one likes a long line or the wait time but these guys hands down do an amazing job! The staff is ALWAYS friendly even during a crazy rush and they never mess up my drinks. The employees here deserve a bonus
Luis L.
Tu valoración: 1 San Bernardino, CA
Came here for a simple vanilla bean with a banana in it, and they didn’t have any. They also only had 2 birthday cake pops. How don’t you guys have bananas? Ridiculous. Going bananas on you guys.
Josh L.
Tu valoración: 3 Alexandria, VA
this Starbucks has great staff, great environment, you can bring your laptop you’ll find some outlets and free Wi-Fi make sure that you ordered a cappuccino and you explain that you don’t need latte but a cappuccino
Kathy L.
Tu valoración: 1 Gaithersburg, MD
Worst service I’ve gotten at any Starbucks. Just plain dumb. How do you take 20 mins to make a drink? Oh because the person at the register forgot to give the cup for the barista to make. Ridiculous
Richard B.
Tu valoración: 4 Burbank, CA
good service and clean location #pasadena #starbucks
Puna D.
Tu valoración: 5 Mililani, HI
Mobile order is the way to go. Got my drink before my friend who stood in line. I always get a iced espresso compana with white mocha and caramel. It’s set on my phone. So far every Starbucks store makes it perfect :)
Shila B.
Tu valoración: 3 Vancouver, Canada
Came here a few trips ago when seeing a concert for a quick grab and go before the show. Decent customer service and standard pricing.
Poppy S.
Tu valoración: 5 Santa Clarita, CA
Massive. First time here. Seems nice. Line wasn’t long. That’s a good thing lol Coffee is good. Seems like a local hang out. Very cozy. I could see myself here a lot if it was local.
Marlo M.
Tu valoración: 2 Pasadena, CA
More and more as I use the mobile order feature at Starbucks the more it is becoming a complete failure. At my local Starbucks on Colorado and Delacey stands out as the worst at processing modile app orders with any sense of urgency. And what’s worst there’s no acknowledgement from the barista. Common problems I’ve encountered is either they neglect to attach my order to a cup and place it in line almost like it’s an after thought. Hey guys that mobile order is revenue too. Or my drink is made incorrectly. I say all this to say… Starbucks as a chain as plenty of room to improve on the mobile app experience from a customer focus perspective.
Sandy Y.
Tu valoración: 4 Los Angeles, CA
This Starbucks location is surprising large for Pasadena and definitely very open in terms of space. Typical Starbucks interior, there are chairs and table tops lining the side of the café and in the front area. The counter and ordering area is towards the middle. Bathrooms are in the back and require a pin code to get into the restrooms. If you can, piggyback off someone who has a code or wait for someone to come out. It is not a 1 toilet restroom as there are 2 stalls &1 sink inside. Overall, very clean and quiet inside with people minding their own business majority of the time. It was open late at night(around 10ish) which is nice to just grab a cup of coffee on a cold evening while walking through Old Town Pasadena after eating at the restaurants close by.
M T.
Tu valoración: 1 Alhambra, CA
Came in to give the evening menu a try but all they have is the spinach dip or bacon wrap dates right at 8pm. Because they’ve been selling it all day he said. OMG, evening menu, hello. Fault advertisement. Anyhow, spinach dip was ordered and my usual hot venti upside-down cm w/soy and 6 ristretto shots and all I get fr the girl is a look after paid. I had to tell her thank you. Unfriendly and I felt she was bias. Both did not smile at all, aren’t they supposed to try to know their customer?
Ed M.
Tu valoración: 4 Los Angeles, CA
Busy place. But so far good with service. The parking space is good. Doppio expresso machiatto the best! They always keep a good selection most of the time.
Mark M.
Tu valoración: 4 Los Angeles, CA
so this one has what’s called«Starbucks Evenings» They have beer, and wine. even pairings with food. Neat.
Megan J.
Tu valoración: 5 Wilshire Center, Los Angeles, CA
Every time I visited, every staffs were very nice, and worked hard. There are usually more staffs than another Starbucks. I think this is my favorite Starbucks around LA. Even thought it’s usually busy but they makes our drinks pretty fast. I like to come here. Also there are many seats inside, and some outside seats too.
Susan C.
Tu valoración: 3 Wilsonville, OR
This is larger than any Starbucks I have seen. They are very busy but took my order right away and made it fairly quick. I ordered the hibiscus tea and lemonade combination. Non-sweetened. Very refreshing. They also serve wine and have a dinner menu. Haven’t seen that in Oregon yet.
Felicia G.
Tu valoración: 3 Glendale, Los Angeles, CA
:/hmmm … Every time I’ve been here I have to be honest I haven’t had the best interaction with the staff and after reading other reviews I’m not alone. With that being said, there are some other baristas that make up for«the other» baristas, hence my three. Other than service, the drinks seem to be well crafted and this a very nice place to people watch. Don’t kill my vibe and be nice. That’s all I have to say.
Annee T.
Tu valoración: 5 Anaheim, CA
Been coming here for the last few months and each tune very pleasant. Usually don’t make reviews for big chains unless they are spectacular or poor experience but this was one of the exceptions. After so many Starbucks mostly at every corner, this location has friendly service and efficient considering it gets packed here. The old location inside of Barnes and Noble was smaller and not memorable. It’s fully loaded with plenty of tables/chairs and space to wait around(even though the drinks comes out fast). Leslie is the reason for the five stars! She friendly and personable. It’s awesome to think you feel welcome and want to go get a drink. I now look forward to coming here. =)
Alex M.
Tu valoración: 5 Pasadena, Los Angeles, CA
Can’t complain! It’s up the street from where I work. So I take a little walk in the mornings to get my coffee. People are friendly and always with a smile. Lines and service move a long very quickly but at times you may have to wait a bit. Can’t go wrong with a Starbucks coffee in the morning.
Aaron O.
Tu valoración: 3 Pasadena, CA
It’s Starbucks. What else can I say? It has to be one of the nicest Starbucks I’ve been in, however. It’s a good environment all the way around. Glad it’s my go to coffee joint for work(based upon proximity of course).