Performance Bicycle

Cool store, meh service. I had to come to this location to return a pair of road shoes I bought from the company’s online store and pick up a new pair I had shipped to store.
First I had been told in my order confirmation email that I would be emailed when my order was ready for pick up. I don’t know how they got the phone number to my parents’ house in NJ (must be old number listed on my PayPal account), but that’s where they called lol. Never got an email.
When I called the store, the man on the phone was semi helpful, but he seemed like he was bothered to help me. When I finally got to the store later that evening, the cashier was taking FOREVER to help the customer in line before me. No one bothered to greet me or ask me if I needed help, even though there were other employees in the store. I feel like the number one rule of retail customer service is, even if you can’t help the customer right away, make sure the customer feels acknowledged.
Finally, I was able to return my old shoes and get my new ones. The new shoes fit so much better, and I love them. They were on sale for a great price. The cashier guy didn’t ask me any questions or point to where I could try them on, so I literally tried one shoe on while standing at the register. Also, I didn’t recognize the set up of the cleat holes on the bottom of the shoe. I asked the cashier if he knew how he worked. He pointed to the part and the instructions in the box.
Alright, way to be helpful! When I got home, I had to watch three YouTube videos to figure out how to attach the cleats to my shoes because the metal plate was already in the shoes.
I would avoid returning here if I can.

Good service and products. Watch out, though — their membership plan auto-​renews for $ 25/​year without notifying you.
I only learned about it when I noticed the charge on my credit card bill. They canceled the charge after I called them. If they had sent me a quick confirmation email, that would have really helped. Other customers have posted the same complaint on the internet.

I have bought several bikes here, always great service. They get busy on weekends. Mechanics Rodrigo, Yasser and Dave have been most helpful

Jonathan is incredible helpful and patient. He answered all my questions and gave some good advise for picking the bikes and accessories. I really enjoy the experience shopping here. Highly recommended!!!

I bought my first road bike and it was truly a nightmare. Upon entering the store, I was approached by the bike tech/​not really sales person. After going through some bikes for fitting, I asked the bike tech/​not really sales person, «How do you know which size is which, just by looking at them?» The bike tech/​not really sales person fires back arrogantly, «Because I’ve been around bikes all my life.» I brushed off the smart remake quickly, because I just wanted to come home with a beginners road bike. I figured, if I picked a $ 1000 road bike, I would be more than satisfied considering it’s my first big purchase.
After fitting, selecting and considering price range I was told by the bike tech/​not really sales person I would most likely be best at a 49 sized road bike.
Long story short, I made my purchase based on the recommendation by the bike tech/​not really sales person but it had to be built since a 49 sized road bike was not available. Fine. I was told to come back the following day.
The following day, I attempted to pick up my 49 sized road bike but to everyone’s dismay (even the other sales reps), the same bike tech/​not really sales person who sold me my road bike, wastes everyone’s time by building a size 52 with all the accessories I added ($ 600 accessories.) I thought to myself, instead of bragging about how dope my new bike will be after the bike tech/​not really sales person
«Builds it himself,» that bike tech/​not really sales person should focus on the customer’s needs as a rider and if that rider complements the over-​all feel of the bike. Because a wrong fit for the rider can truly lead to not only discomfort but it’s absolutely dangerous!!! Especially if the rider, like myself, will be clipped onto the bike.
I just hope employees such as the bike tech/​not really sales person learns from his lack of sales and this nightmarish ordeal. And ultimately stop coming off to novice bike riders, like myself, as they invited the road bike. It’s really cool that bike tech/​not really sales person knows how to build and customize bikes but factor in the customer also. The customer, who ultimately will be taking the purchase home and have to deal with returns, exchanges, and etc if needed.
Last few things, it was so embarrassing for Performance Bike, the manager had to apologize for the bike tech/​not really sales person. And if it wasn’t for another sales rep, who noticed and said I was fitted for a wrong bike I would be riding a dangerous 52 instead of my ideal 49 size (clipped on).
I’m writing this at midnight after a long day but I had to get all this in, while it’s still fresh in my head. So please Excuse my grammar/​spell check. But I want other customers to be aware when they are considering to make a BIG purchase like myself. By BIG I mean, I’m just a 9 – 5 collared worker like 90% of their customers and deserve a once in a life time treat. To be careful, safe, when you take home that BIG purchase. Because it’s definitely a great way to get exercise but if your sized wrong and your going full throttle on that bike. It can lead to seriously injuries or even death.

Excellent service by Jonathan and Raul!
Greeted right when I walked in and helped me pick out shoes and cleats!!!
Definitely going to recommend this store and these two employees to everyone!

I really enjoy the Saturday morning bike rides at 9 a.m. with the beginner/​intermediate group. It gets me up on a Saturday and makes me feel like I’ve started off my day on the right pedal … The group is friendly and Dennis always has a fun story or anecdote to share. Groups can be five people or fifteen, it just depends on the day. We do similar rides around Pasadena, and it’s great way to see the city and the beauty of this great state we live in! They practice safe riding and also push me to ride my best. I go back every Saturday. Join us!
I bought my son’s bike here and have only positive things to say about the staff. Being such a novice, I found the store welcoming and encouraging to a newcomer to cycling. They’re very encouraging and genuine. That’s what keeps me going back.

Great customer service! Jonathan took time to answer all my questions without delay even showed m3 hos personal bike stand for his own car to show me advantages and disadvantages bought my fuji with his help and sherman helped me find a great deal and saved 500 and even got upgraded rear derailer…

This place is great. I am getting back into biking and the employee, Jonathan, has been extremely helpful throughout the process.

I came here to return a recent purchase from the Ontario location. I chose to come here instead because it’s closer. Little did I know it’s not worth it. As soon as I walked in none of the employees said a welcome greeting or offered assistance. That was disappointing since the employees at Ontario were always helpful and friendly. The old man at the cashier was very cold and grumpy. Like okay. Had a rough day? Don’t take it out on your customers. From now on I would rather shop at Ontario.

Went in and was not offered any assistance even though I was the only customer in the store. I shopped around for around 30 min before making a purchase and was never approached by an employee. When I was paying, I had to remind the cashier that there was a storewide sale that would have saved me 20 dollars. I do not see myself coming back. I am sticking to my local bike shop.

I don’t know why this place doesn’t have higher reviews… must be the fact that most Unilocal reviews favor small businesses instead or larger ones. Anyways, lately, I have wanted to get into bicycle riding and have found this great place to suit my needs. I really enjoy shopping here. All the employees are very friendly and knowledgeable especially Jonathan! They seem like a great team who enjoy and have passion in all things related to bikes. They always have competitive discounts and a great satisfaction policy. This really came in handy because I had no idea what kind of bicycle I wanted to get when I first started looking. They happily offer upgrades within a year of purchase. What makes this place shine is that they conduct bike rides and help out with the local bike rides in the area as well.

Best place to buy a bike. I am a new bike rider and this place made it easy to decide on which bike was right for me. I was in and out in less than two hours. The associate Jonathan was really informative and patient with all the silly questions I had. The experience was great and the deals and discounts are awesome. They also have a lifetime adjustment plan for FREE. I don’t know anything about bikes so whenever something happens to it I’m sure I’ll be coming back. Oh and their membership plans rocks too. I bought it because it made sense unlike most places. Jonathan also let me test ride the bike which I thought was incredibly helpful and necessary when buying a bike. Most places like Big 5 or Walmart won’t let you test ride. But this place does. You wouldn’t buy a car without test driving it, why not a bike? Great place overall.

Was just in here, looking to buy a bike. I know nothing about bikes so I needed help. No other customers except me in there and not one employee said hi or offered to help. They just lost a sale.

Today at 7:35pm I shredded my rear tire on a 40 oz lying in the street while on the way to check out some trails. We caught the nearby train and I stared at my phone frantically calculating the time it would take to get to Performance Bike, which is right off the Del Mar Gold Line station. We hurried in and were greeted by two employees at 7:47 before I made a beeline for the tires and tubes in the back, grabbed my size, and we started to dismantle my rear tire. The employees chatted us up and offered us a pump, checked for proper seating, and even humored me by saying a few words for my fallen Schwalbe (RIP). We zipped off into the night after closing while singing Gloria Gaynor on the way out.
This is only the latest incident Performance has helped us out with. Boyfriend bought a bike there after long talks from several friendly, knowledgable, *patient* employees (and he’s the most indecisive person I know). We’ve been back several times for accessories and upgrades and every time we’ve been checked up on while shopping and had our questions answered. We’ve been to shops all over LA from Santa Monica to Covina and without a doubt Performance is one of the best. They have a huge selection, can order things from other locations, and not only are the associates knowledgeable, they aren’t snobby like some other shops we’ve been to in LA.

BRIEF VERSION: It just doesn’t get better than Performance Bicycle. They have a great return policy and price match. Additionally, on Tuesdays from 12pm-​2pm, it’s 10% off everything (excluding bikes), but they usually have some great sales going on anyways, sales that beat Amazon! And you can get points from your purchase if you become a member (costs $ 29.99, worth it if you know you’re going to spend more than $ 300 in a year).
EXTENDED VERSION: The fiancée and I wanted to get up on that fit life, so we decided on bicycling. Going into it, all I knew was how to ride a bike. Literally, that was the extent of it. I didn’t realize there are different types of frames, tires, handles, brakes, forks etc. So we did some research and checked out our local bike stores. Many of them had great customer service, but weren’t able to match Performance’s deals and policies. Word of advice, come in on a weekday if possible. Weekends are rather busy and you need to be a little more patient to get help. Albeit the wait, it’s worth it.
I’ve been assisted by Matt and gotten lots of help from Erwin on a few different occasions. From our multiple visits, Jonathan has been SUPER helpful. Somehow he’s always there every time we’re there. He’s very easy going and knowledgable. Every bike I tried out, he would check the clearance and make sure it was a good fit. I never felt pressured by him to make a purchase, only assured that I was getting the best deal and option. So if Jonathan is available, hit him up. In my most recent purchase, he and Erwin helped me pick out the perfect front light. I got the Axiom Laser and with its 600 lumens, it’s pretty baller. AND I got it for a steal as one of their doorbuster promos, tiger mom would be proud.
With their constant sales and events, we’re here multiple times a week racking up points. No shame in my game. So far we’ve attended their beginners group ride and their free basic bike maintenance class with Yasser. Even won a Spin Doctor Bike Care Kit from the class! We’ve attended a different basic maintenance class at another bike store because we’re Asian and there’s no such thing as too much education, but they didn’t offer refreshments or a prize and nothing’s better than some free swag, nothing. And since I’m hustling everyday, we also benefited from a bike safety class they were promoting at Performance Bicycle. It takes place by Rosebowl almost every Saturday and Sunday at 9AM-​12PM. They go over how to ride in the streets and the best part was the FREE Bell helmet and some standard front and back lights. Yes that’s right, free! The helmet was even better than the one I bought that retails for $ 40. But in all seriousness, the class is really informative and worth checking out. Link below

I had my new bike assembled here. Since all parts came in a big box, I drop off the entire unopen box. But when I picked up my bike, few items were missing. I checked the packing slip of that shipment again, and I am pretty sure those were packed in the same box.
It’s too bad that this kind of thing happened. Never shop here again.

The experience and help I have received from the friendly staff here has been invaluable over the years. I recently purchased an Urban/​Road crossover bike. The entire experience was enjoyable thanks to Jonathan and Erwin’s knowledge of the product. Everyone is very patient, even if you’re reasonably indecisive.
They prepped three different bikes for me to test ride so that I could make the right decision and be completely satisfied with my choice.
This shop is great! From beginners to the most seasoned riders, they take the time with their customers and continue to impress with each and every visit.

I don’t know where all of these negative reviews are coming from… I was in the market for a road bike. I already own a Fuji Feather (a fixie, which I love), and I’ve been very happy with it.
Being a fairly new rider, I’ve ended up doing quite a bit of research into various bikes. I’ve gone to a few local Bianchi dealers – overall a disastrous experience. I’ve tested a Felt and a Specialized bike. Let’s just say that each time, I kept driving by Performance Bikes, I was tempted to come in and check out their inventory. Their proximity to Whole Foods is very convenient as well.
When I finally went in to test ride a bike, at first, I dealt with a very inexperienced sales person. At one point, I almost walked out, but then Jose offered to help me and saved the day. I bought a $ 2,000 bike that day.
Here is why this store is amazing: the bikes are priced more than competitively compared to other stores, they constantly have amazing sales and specials, they constantly offer discounts, and finally, their hours are AMAZING. Additionally, they offer financing, various classes and weekend group rides. Oh, and if your bike goes on sale after you buy it, they’ll give you the money for the difference back. And finally… If you don’t like your bike, you can return it within 12 months. No questions asked. Really?
I was unfortunate enough to pop both of my tires two weeks into owning the bike, and the mechanics at the store were absolutely amazing. They took their time teaching me how to replace the tubes and making suggestions on ways to prevent this from happening again.
All in all, these guys are almost too good to be true. Couldn’t be happier.

I went today to look into a women’s road bikes or hybrid something light. But of course they didn’t have any short bikes. I spoke with a young women with white short hair. I think her name was Helena something liek that.
Anyhow she was very helpful but when she asked how much was I wiling to spend I said $ 700.00. I thought everyone in the shop was going to laugh because it got real quiet.
She showed me a bike on the internet for $ 699.00 and took the time to write down the bicycle information but I was grateful but I could of done that from home that is why I drove to Pasadena to physically see a bike.
So to get me out of the store she showed me a Diamond back for sale $ 349.00 on sale at R.E.I of course that was a way to get me out. I got the hint. So I left.
Of course you know very well. R.E.I. never has anything under $ 1K unless it for a child.