Newport Dental

This place in extremely disorganized and badly managed. I had an appointment for cleaning on Friday morning at 8am and when I went there, the door was locked and there was nobody inside. Then I noticed that they open at 9am on Fridays. I wonder why they give me an appointment at 8!!! Another time I had an appointment for cleaning around 5pm, and when I arrived I was told they wont have time to finish the it, so gave me another appointment. I will never go back to this place. It’s horrible.

Oh my. My fear confirmed that this was a churn, burn and upgrade your treatment type place. My red flag should have been the 29.95 $ First Time patient offer. All the other negative reviews are pretty much true. I would advise going some place more esteemed. I do have to honestly say that everyone that worked there was pleasant. BUT I was not going for niceness … I was trying to find a new dentist (new to the area) that I trusted, that provided up front and honest care, and felt fully evaluated and treated me for my overall dental health. This is not that place … Also, they refused my cleaning based on a note in my chart from the dentist that I did not hear personally from the dentist, but rather the office staff … making me aware of the upgrade and denying me the basic cleaning offered. I will not be back for removal of my wisdom teeth to say the least!

Wow. I am shocked as well at all the negative comments.
I come here for my ortho work and I like everyone. The front desk folks are nice… the techs, dentists and orthodontist are really nice and personable.
WAAAAYYYY better than Western Dental.

I have so many complaints, I don’t even know where to start! I used to be taken to Newport Dental by my parents where I had several amalgam fillings put in. As he was putting in those fillings the metal shavings were dropping all over my tongue and I ended up swallowing most of it. His work was very sloppy and unprofessional. I recently started having seizures for no reason and after going to the best nuerologists and finding nothing, I decided to be tested for heavy metal toxicity. It turns out that I have severe mercury poisoning! I am now on a mercury detox and the seizures are subsiding so I am sure that the seizures are caused by the mercury and there is no other dentist that gave me amalgam fillings and on top of that let me ingest more of the amalgam than was put in my teeth! But theres more… before I found out about my mercury poisoning I went back there for a routine cleaning and was told that I needed 2 root canals. I had just moved out of my parents house and I was still too young and stupid to get a second opinion. I only went back there because it was familiar and my mother had always told me they were cheaper. Well now I know why! So, I let them give me 2 root canals to my front 2 teeth with 2 crowns. The crowns looked soooo bad it literally looked like they had stuck 2 wads of gum over my front teeth. I was too shy to say anything but when my friend saw this she marched me back in there and let them have it telling them what unexceptable, despicable work this is and she demanded they give me my money back. They did refund me, but I had to go to a new dentist to have new crowns put on. Don’t even think about going there. I doesn’t matter how much cheaper they may be, your life is literally in danger. It’s not worth it!

This place provide the worst service. The front desk people were ABSOLUTELY RUDE. The told me it will be 1 hour of wait time and an hour later they say it’ll take another hour.
After 2 hour wait, they told me their office were closing and the dentist won’t have time to see me. What the FxxxK.
I wish there was a lower rating than one star. A place like this shouldn’t exist AT ALL. I hope State Board or whichever is in charge of dental practice will revoke their license right away.

I am very happy with this dentist, I went there for a second opinion and the dentist vincent was very respectful. I made the appointment the same day and only waited maybe 25 min to see the dr.
Then I went to have my tooth extracted and the front office staff was very friendly and helped me get in the next day. They were quick and efficent.

I came here a month ago for a check-​up. Waited 30 minutes in the waiting room until I was called into one of the rooms onto a chair. An x-​ray tech comes in 20 minutes later and takes some xrays of my teeth. Another 30 minutes waiting for the dentist. He comes in, looks at my teeth and seems puzzled. He looks at my x-​ray and really studies it, turning it over, flipping it back and forth. «Erica, it appears that your x-​ray tells me you have a cavity, but… open your mouth again… Hmm I can’t seem to find it!» Calls in the dental assistant & she points out that the x-​ray he was holding wasn’t even MINE. All this poking and prodding on my first molar for nothing. So he leaves and comes back with, I’m assuming, the correct x-​ray. Says I’m fine and tells me to go on my way.
WHAT? No cleaning? Just an x-​ray? All of that waiting, missing class for that? About 2 hours wow.
Oh, and get this, they call me 2 weeks later to go back for a root canal. $ 1000, but it’s ok, my insurance covers half. For what? BS! WASTE of my time.

The doctor was actually a good experience. He was honest as far as I could tell. I say this because what he told me about my dental situation was almost exactly the same as what my previous dentist told me, and I really trusted my previous one. He also explained everything thoroughly and answered my questions.
Everything other than the doctor was the worst I have experienced at any dental office in my life.
1. I told the front desk I want an exam and a teeth cleaning without xrays because I had recently had xrays done at a different dental office. They told me that if I don’t get the xrays at this office, regardless of what I have had done in the past, the insurance company will not cover the cleaning and that I would have to pay full retail price. It sounded suspicious at the time, but there wasn’t anything I could really do. I called the insurance company later and they confirmed that this is NOT true. This is a scam that they pull to max out the charges they can rack up on your insurance.
2. I then asked the front desk to give me a partial mouth xray. They said ok, and then proceeded to give me a full mouth xray. This so they could charge the insurance company for the full mouth xray.
3. They then charged me a $ 50 deductible, which didn’t sound right. They assured me that this is what my insurance plan required. I called the insurance company, and as it turns out, only some of the dentists at this office are covered by my insurance, and they conveniently assigned me to one that is not covered.
4. The teeth cleaning was terrible. It almost seemed like she was a student. She spent more time looking at my chart than cleaning my teeth. She only cleaned part of my mouth and then just wrapped it up because I think she ran out of time. She did not measure my gums at all, which would make it impossible to tell on my next visit whether or not what they did worked at all. This is the only cleaning I have ever gotten where they did not measure the depths of my gums. Almost a total waste of time. I am going to have to go to another dentist to get a real cleaning, and pay out of pocket.
5. Finally, they charged me ridiculous fees for «irrigation» and antibiotics which was essentially a crest mouthwash rinse which took no more than 20 seconds for my entire mouth.
A bunch of scoundrels running a total racket. Period.

This place is very busy on Sat. I picked this place because it was open on Sat’s so I wouldn’t have to worry about taking time off at the time. Nevermind that perk! WOW, STAY CLEAR FROM THIS PLACE. They double bill and they simply do not care at all.
I made a huge mistake here on one of my teeth and am scared to go back there to get it fixed for free since it IS their fault. No way! I am not wasting my time, money and health on this garbage!

This group is very unprofessional. I went there for a year because they were partnered with my insurance. The reason I decided to switch dentists was due to a extremely annoying experience:
I already had my cleaning but had to go in a week later for them to finish the job — I’m not sure why. I waited in the lobby for about 10 minutes, which was fine. Then I waited in the chair for another 40 minutes. No one apologized for the wait, and one attendant blabbed that they were short staffed, and my dentist couldn’t see me because he went out to lunch. (That is inexcusable. If you’re shorthanded, you need to skip lunch or cancel your appointments.)
Finally another dentist came rushing in, did a shoddy two-​minute cleaning (literally, two minutes!) and then left. They charged me $ 35 for that — which really borders on fraud and unethical practices given that I can’t imagine a legitmate procedure that requires it’s own appointment, but can be finished in two minutes. Again, not a single apology.
Oh, and I agree with the other reviewer. This place charged me for a lot of extra things that weren’t covered by my insurance, which has never been my experience in the past.

I wish I could give a lower star rating.
You’d think after one trip to this dentist, waiting an hour after my scheduled appointment time to be seen, then having them send me away because they were closing SHOULD have been a reason not to go back.
But I seem to love torturing myself. I went back. I waited 50 minutes to be seen by the X-​ray technician, waited again in the lobby for another 20 minutes, was taken back to an exam chair where I waited another 25 minutes to be seen by a doctor whose name I was never given. He did nothing about the pain I was having in a back molar, left, and a random tech came and cleaned my teeth. It took 10 minutes. So I waited HOURS for no help and a 10 minute cleaning.
This «business» is impersonal, rude (the front desk staff especially), and not trustworthy to keep anyone’s mouth healthy.
After that horrible experience, I found a new dentist, but even trying to transfer my X-​rays to that other office (on the same insurance) was ridiculous! I spoke to someone at Newport Dental on the phone, and they said they’d send them right over to the new place. Two weeks later, they still hadn’t gotten to the new office. I went in person to Newport, and they had no record I’d even called. I had to pay (!!) a ridiculous amount to get my X-​rays from Newport — not the originals, mind you, they wouldn’t let me have those.
Do. Not. Go. Here.

I am a medical professional and I recently took care of a patient of Newport Dental. The woman had decayed/​carious teeth and a severe dental and neck soft tissue infection. She was briefly hospitalized and treated with intravenous antibiotics. After she was discharged home, I called to ensure that she would receive timely followup with her oral surgeon to have the extractions she needed. My calls to the physician were not returned, but eventually some moron from this office called my office and after an adversarial circuitous idiotic conversation, informed me that the doctor would not call me at all until the patient’s medical TAR had been approved possibly several weeks from now. I was appalled by the office worker’s lack of professionalism and utter lack of concern… to use a law and order phrase, it truly seemed almost like «depraved indifference.» I’m hopeful that the physician wouldn’t have reacted in this manner, but the office staff prevented me from even contacting him (and probably never gave him the messages). If I had people like that working for me, I’d fire them– before I got sued.

I don’t know why our good state cannot do a better job of regulating dentists. So many of them are performing unnecessary procedures since they assume that you won’t go through the trouble of getting a second opinion.
It might be a little bit harder to figure out, if they didn’t all have a different hustle. One of them wants to drill another wants sell you a fluoride rinse/​treatment. When they tell me that I need a deep cleaning and that this is the only treatment that they can give me and that it’s not covered by my insurance, I tell them to F*** OFF!
I think it’s interesting they make these determinations. How do they do it? Your watch? Your suit? Your teeth? It’s definitely in your teeth. Once you’ve been forced to get some expensive work done on your teeth, they think they have you!
The dentists at this place belong in jail.

TERRIBLE PLACE, the will rip you off!!! We waited over three hours to have a teeth cleaning procedure, which was covered by insurance. But once they got my 80-​yr old mother in the dental chair, they convinced her that other procedures needed to be done (that were not covered by insurance) and we ended up paying almost $ 500 for a teeth cleaning. Another dentist confirmed that my mother did not need these expensive procedures and that this bait-​and-​switch is common at these types of places. Do not trust them, do not go there.

Never ever go here! The staff is so unprofessional and the business is ran very poorly. Appointments mean nothing, even if you come in at your scheduled time, expect to wait at least an hour and a half before anyone sees you. Dr. Jinate Park (the managing dentist!) is the worst dentist imaginable. Your room is not enclosed, and he shouts orders at his staff to make you feel like you are at the ER, not a dentist’s chair. He did not introduce himself, and he did not even finish my cleaning, as he «had to get out of there for lunch». He was very rude, and not gentle at all. He did not explain anything he was doing. The 1 benefit of this place is that they are open on Saturdays, but expect to be there ALL day, mostly in the waiting room. A simple cleaning took over 3 hours. If you must go here, please ask to see someone other than Dr. Park.