Midas

I literally cannot say enough great things about this Midas. I’ve been here three times. The first time, I needed to have my brakes checked because my car hit 60,000 miles and I knew my brakes might need to be changed. The mechanics checked them and even took me back to show them to me (which was actually really helpful since I know NOTHING about cars) – and told me that not only did they not need to be changed, they were probably good for another 6 months to a year. About 3 – 4 months later, I brought my car back to have the battery checked (it was over 5 years old) – similar response. They checked the battery and it was fine, absolutely NO pressure to replace before it needed to be, and I was on my way. This week, I called to make an appointment to get the battery changed because with cold weather coming up, I wanted to prevent any potential issues an older battery could cause. The manager Scott answered my call and assured me he would make sure it got taken care of whenever I could get there the next day because of my wonky work schedule. I arrived and was helped immediately by a mechanic and Scott, who offered to do a few other tests on my car for free to make sure everything was working. They replaced my battery quickly, efficiently, and for $ 20 less than any of the other shops I had priced a while back. Everyone I’ve interacted with at this location has been above and beyond when it comes to customer service. They truly care about their customers and the safety and functionality of the cars they’re working on. They’re not in it just to make a few bucks.

Took my car in for a alignment and was it was serviced right away. Service Manager Scott greeted my wife and I at the door with a warming smile and great personality. He is professional, honest and is has outstanding customer service skills that shine and blow competition away. This trait is very rare. Scott is exceptional with being honest and promising great service.
The whole shop was warm and friendly and I will always come here and make the hour trip from DC just to have great service from an outstanding A+ team at Midas Pasadena!

I took my vehicle in after dealing with another incompetent and/​or dishonest car shop for years just to get an estimate and an opinion on whether or not the other shop had been honest with me. Not only did they get me in right away and manage to change my brakes, rotors and calipers on my rear axl in under 2 ½ hours, but they gave me a discount because am retired military.
The manager is an amazing people person who seems to have true compassion and understanding for people, and the owner was amazing as well. As I was paying and getting ready to leave, the owner gave me a voucher for a free oil change in the future. Now THAT’S customer service!

Left the car running to listen to the music and the battery died. Thank goodness we were not too far from Midas. The people in this shop really put all there is into getting your car on the road. Thanks Midas you do excellent work. A little pricey so have some cash.