MacFarlane Property Management

I am honestly a low key tenant who rarely has anything to complain about. However, when I finally do complain they are taking forever to fix the problem. Instead of replacing my upstairs neighbor’s bathtub, they chose to do temporary patches. As a result I have had to deal with my bathroom ceiling leaking on three occasions in the past month. Now the problem has gotten so bad that water is no longer dripping. It’s FLOWING. I’ve been complaining since Friday. It’s now Wednesday. I finally was able to get them on the phone, so they could hear what’s going on because I could tell that they were dismissing the urgency of the situation in voicemail. They claim that someone will come out today to actually replace the tub and repair my ceiling. I’m over this place. I’m disgusted that I’ve had to live this way for nearly a week. Oh did I mention that this is DIRTY BATHTUB WATER!!!

One star is too much for this crummy company. My kitchen sink has now been backed up for two days! I have 2 small children I have to cook for and THANKSGIVING IS IN TWO DAYS. I have notified them and contacted them several times and they’ve done nothing but ignore my calls. I have still water sitting in my sink and is starting to smell I believe it’s a health hazard for me and my children. I’ve let them know and there’s still no reply. As a matter of fact the only reply I’ve gotten is for me to stop calling before they block my call because I have been calling repeatedly! Horrible slum lords

With Mac Farlane here’s the thing,
First you have to get your self a voice recording app on your phone
Then call up DORA or whomever and record the call, I typically let them know i am recording the call for all parties satisfaction.
I CANNOT STRESS ENOUGH THE FACT THAT YOU HAVE TO BE FORCEFUL BUT PROFESSIONAL
Then that one call is it. that is their chance to do the right thing. If they fail,
and it’s an emergency, call the housing department and request an inspector and then call building safety… call what ever government agencies you can think of to intervene because that is who they listen to. NOT YOU.
Our heater was leaking CO2 (I have 2 infants) she did not send anyone out, about 2 weeks passed before they «fixed» it but i needed an inspector to intervene. And the person they have to fix problems… well they seem to think that caulk fixes everything.
IMPORTANT: The housing website has a handbook of «renters rights and responsibilities» I strongly advise renters print it and have a couple of copies.

HORRIBLE! Main water valve, which happened to be situated in a wall in my room, busted on a Friday morning. i woke up to my room being flooded. I hurried up and turned the main water off. Consequently, turning off the water to the whole building. i apologized and explained why I turned it off to everyone in the building. Reluctantly, they were very understanding. I, and a neighbor called DORA, at the office, and she promised to send someone out. However, no one showed up until the NEXT DAY. That’s a whole day the whole building went without water.
The next day, I felt so bad for everyone and that the water was off because it was flooding my room. So, I decided and to turn the water back on for everyone for an hour. Of course, this flooded my room again. The maintenance guys finally showed up and said they couldnt do anything and left.
The maintenance guys didn’t show up until Monday. Mind you, the water is still off. So, that was a WHOLE weekend the WHOLE building went without water.
Finally, on Monday, they show up, drill and huge whole in my room, fix the pipe. and leave. The carpet guy shows up on Tuesday, sucks up whatever water residue is left. By this time, my room smells like mildew and mold is growing on the bottom parts of my walls in the room.
On Thursday, I get a call from Dora from the office, and she tells me that some guys are gonne come to replace the carpet. By this time, I’m upset, because it’s literally been a week and their response time to fix this issue has been excruciatingly slow.
The carpet guys show up on Saturday to replace the carpet.
Btw, this wasn’t the first time the water was shut off at this building (5529 Dairy Ave). Since I’ve lived there, for a year, the water has been shut off four times. Two of the times were over a weekend. I understand it’s a weekend, but you still have an obligation to tend to emergent issues swiftly when they arise. Yet, that hasn’t been the case.
Let me not talk about the termite droppings I found and the time my ceiling caved in and how it took a month to fix. Or, let me not talk about the mold I called in more than ten times that’s growing in my bathroom that they have yet to fix.
Dora at the main office is rude, unprofessional, and VERY GHETTO! Once, a neighbor called right beofre Dora was going to lunch and Dora said over the phone as my neighbor complained to her, «Ugh! I should’ve just went to lunch! I shouldn’t have picked up the phone!»

this appt. management is horrible they didnt pay the trash bill and therefore we had our trash can full for almost a month we the tenants called several times to get this situation taken care off and all they would say is WHAT DO YOU WANT ME TO DO ABOUT IT. i than got very upset and went to the city and called the health dept. they quickly paid the trash and problem solved you kinda of have to scare them so that they would do something because ive called them calmly and they act very immature and unprofessional with me like S. H. recently said i love my apt… but i hate every singel interaction with the management company.

This is seriously the worst management company on the face of the earth. They are literally evil. They lie, cheat, and lie some more. They made me and my family cry from such distress. They do not care about their tenants and give them the run around for months. They do not hold up to their contractual obligations and will cheat you out of what you are owed. They frequently don’t answer the phone or return messages. When you finally get a hold of them… they pretend they never got your calls. I wish I could get back the time and energy I invested into living here. I loved my apartment… but I hated every single interaction with the management company.
Do yourself a favor and STEER CLEAR!!!

Absolutely horrific property management company. This company has no respect for anyone who leases from them. They are extremely rude and non-​responsive to maintenance requests, and you have to make them over and over and over again to get anyone out. As if that’s not bad enough, they’ll tell you that you never called before and they NEVER take the blame or admit fault.
They let the property go and do absolutely nothing to keep it up. I could say SO much more about this dreadful company, but I will leave it be. I just cannot wait until my lease is up! UGH! REALLY HORRIBLE!