Felikian’s Carpet One

I’m so happy that I found Felikian’s carpet! Everyone here was super helpful, especially Greg! They helped my family save close to two thousand dollars!!! We searched high and low for a good flooring company from Orange County (State College Blvd) to many other places in the Valley, but the Felikian’s were the best by far.
Best place to go for your flooring needs, they will not disappoint!

Great outfit, great showroom, great prices. I’ve bought multiple carpets from Edwin. He is attentive and sends email updates between ordering and delivery.

Hello to Everyone thinking of getting their flooring at Felikian’s Carpet One. I’m the same Don S. as in the last review. Just after the review was up the owner, Mr. Greg Felikian, made contact with us and asked to see the floor. Mr. Felikian was here within one hour. He looked over the floor and agreed that it was not up to the standards set by his company and asked us to visit his showroom in Pasadena. The following week we made an appointment and while there Mr. Felikian suggested COREtec, a virtually waterproof, snap together, cushioned flooring product. My wife and I chose a color and the invoice was written for the thicker of the two grades available. He wrote «NO CHARGE TO CUSTOMER» along the bottom line. The COREtec was ordered and installed by George and his two men yesterday and today. The removal and installation were very well done in a professional manner and all tile, hardy backer, screws, nails, saw dust and cutoffs taken away. The mark of a good contractor is to leave a job cleaner than you found it as if you were never there. I know because I did concrete and brick work with my Dad for 23 years and later became a licensed contractor myself. Felikian’s Carpet One does believe in Customer Satisfaction at any cost. We have the floor to prove it!

I recently had new carpeting installed by another dealer, and it was a real mess. Was initially unable to get that dealer to take responsibility, and they were clearly trying to manipulate my layman’s lack of understanding of what had gone wrong to their advantage. Thus, I called two other carpet dealers, exlaining the stituation and telling them I would like to hire them to come out, take a look, and educate me with their expertise. Felikian Carpet was one of those two companies. Long story short, Andre sent out Alfred (their installer) to my home, and it took Alfred no time to assess and explain the situation to me. And while I offered to pay them fo their time, they refused to take my money. WHO DOES ANYMORE? I WAS SO IMPRESSED. The information they provided me with was key in my eventual successful resolution with the orignal dealer. NO QUESTION BUT THAT I WILL NOW TURN TO FELIKIAN CARPET FOR ALL MY FUTURE FLOORING NEEDS.

I had one of the most truly pleasant and satisfying experiences working with this company. I approached them about a month ago to look at redoing the flooring in my upstairs condo. I had originally looked at wood flooring, but opted to go with carpet instead to keep my costs down.
They came out twice to get measurements and give advice on the job. I never felt that I was being pressured or being pushed in one direction versus another. I met the owner twice and he was extremely giving of his time and knowledge.
When it came time for the installation they were on time, finished early, and cleaned everything up. I am so happy and I will be sure to send as many friends and family there for service as well. I look forward to working with them in the future.

Andre Harmand, my customer service rep, was AMAZING. The HOA we were working with was IMPOSSIBLE. They made everything SO difficult, but Andre rose to the challenge and got the job done. I was hysterical, he was calm and worked through each and every problem. I was so stressed out, but he just stepped up and handled the project. What should have been an easy install was a made a nightmare by this HOA but Andre remained focused and professional and now the unit has a GORGEOUS new floor. THANK YOU, ANDRE HARMAND, you are in a word AMAZING. This is the only place to get your flooring.

I’ve used Felikian’s in the past and had been pleased enough with their work to use them for a third time. However, after my latest experience, I will never use Felikian’s again.
In May, I came in for a rough estimate to purchase and install marmoleum flooring. I was quoted a price of $ 1674. In June, when my husband and I came in to pick out our colors, the estimate jumped to $ 2288.
I should have just walked away at that point, but instead, I had the salesperson order the materials and figured I’d either find someone else to install the flooring or negotiate a lower price with Felikian’s.
Weeks passed as I waited for Felikian’s to call and tell me that my materials had arrived. During that time, I tried to find someone else to install the floor, but was unsuccessful. I finally called Felikian’s to check on my flooring and to attempt to negotiate a lower price for installation. Yes, my materials had arrived, but the salesperson who I’d been working with, was on vacation until the first part of August. I tried explaining my situation to one of the other salespeople, but was unsuccessful.
I decided to go ahead with the installation at the quoted price, as my family would soon be leaving for vacation and upon returning, I’d be back at work (I’m a teacher.)
Our initial scheduled installation had to be changed to another day, as they were running late. For our second scheduled time, the installer arrived a half hour late with the wrong sized marmoleum tiles.
By this point, I was just done. I called Felikian’s saying I wanted a full refund, and the opportunity to find another business who could do the job, without so much headache.
I will say that they refunded my credit card without any complaint, but boy, what a long, drawn out ordeal to put flooring on a 10′ x 12′ rectangle.

Way overpriced! All I have to say is look around. Tried to sell me product aging that is no longer manufactured. Discontinued!’ Shady folks. Stay clear unless you have money to burn! Found the same thing elsewhere for $ 1.90 LESS per Sq ft
That’s how overpriced it is.

Felikians did a fantastic job putting our floors back together after a home fire. We are VERY picky and they returned time and again to touch up a few little jobs that any other company would have refused to do. Each of their employees are gentlemen and courteous! I am normally not overly enthusiastic; but this is a class act. The owner even came today to fix a small carpet defect!!! Sako and Gary are fantastic!

We had wood flooring installed in one room and carpet on stairs. Excellent service. A few weeks after the carpet was installed we noticed a thread coming up. We called and they sent someone out. He took one look and said it needed to be completely replaced. Within a week a new installer came and completely replaced the carpet. He was so professional. With each of our installations the clean up was fantastic. The response to our problem was above and beyond. I highly recommend Felikian’s Carpet one. I think it’s the best service we have ever had!!!

My HOA decided to work with Felikian’s for my carpet replacement. I’m very happy with the new carpet. They came on time for the installation and were professional and efficient. My place looks brand new again and they also followed up with a phone call. I’m a satisfied customer. They have tons of options for flooring and carpet in store, more than Home Depot, Lowe’s etc., it’s worth stopping by to check out all their samples.

I was recommended by a few colleagues to go to Felikian’s Carpet One. When I walked in, the service was great as a I was approached immediately by the store manager. I needed new flooring in my entire house, from carpet, to area rugs, to tile and stone. They had all the options at the right prices. I got a quote from a few other locations.
I have referred several other of my family, friends and colleagues to Felikian’s. They truly understand that the customer is the most important thing!

Andre was awesome. He came to my house and took the measurement. He helped us select the carpet from the catalog. The prices were very reasonable and lots of selections. The carpet was order and arrive on time. The installer were very prompt and professional. The carpet was as advertise. I would recommend them very highly.

I used Felikians to replace my flooring due to water damage and they were excalent! Specially Mr. Andre Harmand he took care of everything, all I had to do is set a date for the installation. They match the color of my laminate flooring I have in the up stairs by 99.9% a thing really hard to do!!! In all Iam extremely satisfied with their customer service which you don’t see in these days, and their installer were fast and very professional! I also would and will recommend Felikians to my family and friends and anyone how needs flooring.

Felikian’s retiled our master bathroom several years ago, so when we finally decided to replace our original carpet, we went there. We had gotten one other bid, but found that Felikian’s could give us better service and better quality at a better price. Andre Harmand, our specialist, was extremely professional and listened to all of our concerns, helping us find the right carpet for our needs and our budget.
The carpet was installed right on schedule and the installers finished sooner than promised. The installers were polite, professional and did not complain about having to move so much furniture! We LOVE our new carpet and would DEFINITELY recommend Felikian’s to anyone who wants excellent service, great quality and a very fair price.

I am looking for flooring for our family beach house. My husband and I went to Felikian’s based on a friend’s recommendation followed by having read several reviews on Unilocal.The review saying that «Edwin was awesome» stuck in my mind. When we walked in the door someone said «good afternoon, welcome.» I couldn’t see who it was at first and then a smiling man walked toward us.
I offered my hand and said my name and he responded «My name is Edwin, how can I help you?» From there on I was given his attention and an education on flooring specifically directed to my special needs which involve renters, family, dogs, sand, and preservation of the value of the property. This was done warmly and graciously. As the other review mentioned there was NO pressure. In the end I think we may have found what we are looking for. Edwin will order samples which we can take and see at the house an hour and a half away.
This company travels between San Diego and Santa Barbara. You can use them on many areas of the Southland with carpet, hardwoods, engineered wood, stone, cork, and laminates which, by the way, have come a longggg way and are now beautiful and nearly bulletproof. Going to this one store can meet all of your flooring needs.
Ask for Edwin, that would be my suggestion.

Salesman Edwin was awesome. He took a great deal of time with us even though we were not spending a lot of money. When all is calculated, Felikian’s cost less than Home Depot and Empire. They were straightforward, and Edwin did not pressure us in the slightest. —- After the carpet was paid for, we made arrangements for delivery and installation. They told me their first available and I took it. They informed me to have the house empty by 8:00 AM. as they would arrive between 8:00 and 9:00 AM. as we were their first customer. Salesman said that the delivery people would call the night before to confirm. (They did not) Salesman also said that the driver would call to say they were within 30 minutes. (They did not.) I called them, and the arrival time was changed to 2:00 PM. (5 – 6 hours later) I asked if 2:00 meant 2:00, and was told, «Yes, 2:00 or 2:30.» I called at 3:00, and was told that they were having trouble with the truck. .“FOLLOW UP: EVENTUALLY, THE CARPET WAS INSTALLED! It was late (8:00 p.m.), but the driver/​installers showed up with friendly smiling faces and apologies for all the delays and miscommunications. I called Edwin who said he was not going to leave his store until they got there. I was not sure what he could do, but had appreciated his dedication. — /​The two guys were quick and awesome. The measurements had been done so as to save us the most money and reduce the amount of carpet not used. I do not even know where the seam is. They swept the dirt that was on the floor and really go things cleaned up before the new carpet was put in. — - The new carpet is awesome and installed perfectly. —- FOLLOW FOLLOW UP: Within 48 hours of the installation completion, I received a call from the district manager. She has been with the company for 22 years. She apologized again and wanted to make up the day of hassle by offering me a partial refund, which I graciously accepted. This truly told me that they do value me as a customer and actually did something about it to restore my faith in them. This is my third time purchasing from them and my first problem. They have more than made up for the delays and hassles of this deal.

This was my second time using Felikian’s to replace flooring and I was even more pleased this time than the first. They saved me almost half of what I was quoted by Carousel — they have more options available plus they were having a special which saved quite a bit of $$. The service was excellent both in the store and during installation. We have cats/​dogs and I work from home but there was very little disruption during the 2 days it took for installation in two rooms. In the showroom, Lisa Marie was extraordinarily knowledgeable & helpful in selecting the right flooring for our needs & budget. I highly recommend and intend to go to Felikian’s again when we replace carpeting in the near future.

Horrible customer service. I’m thankful that we only ordered materials from them, and didn’t contract for installation.
Everything was pleasant and cheerful when our salesperson took our order and our deposit. Afterwards, when we had issues, the salesman was condescending and downright rude. He made an error in communicating to me earlier, and instead of being apologetic about his insufficient communication skills, he yelled at me over the phone and was completely condescending to me, chiming, «It’s not rocket science, here.» Oh really? Thanks. I’ll be sure to tell the employees at JPL in case your customers were accidentally going there to buy carpet. But in all seriousness, is the attitude I received meeting the level of professionalism this company desires in its staff? I sure hope not. I did speak to the manager, who was apologetic. However, the apology was coming out of the wrong mouth, and I doubt the offending salesperson even recognizes the fault in his behavior.
If the above scenario is your idea of great customer service, then by all means, order from here. We bought flooring for a one-​room project, with the intention of re-​doing the hardwood floors throughout the rest of our home at a later date. After our atrocious experience for our small and simple project, Felikian’s won’t be receiving our return business for our entire home.

We just got done with our wood flooring … Felikians worked under a really tight timeline right before the holidays and got us the wood we wanted on time. Not only did they jump through hoops to get it to us on time. they also got us a great price ! Andre was very helpful and made sure he took care of us. thanks Felikian’s !