Ethan Allen

I’m not a person that usually writes reviews but I had to do it this time. In the past I have found those who work in furniture stores of this scale to be rather pushy, intimidating, and not very personable. This was far from the case when I was fortunate enough to meet Sheryl Johnson. I just knew from the way she spoke and looked at me that she was not like those that I had encountered in the past. She took the time to listen to what I had to say, she offered her suggestions, and it was just so obvious that she was truly trying to help me to solve my decorating issues. I am so glad that I now have a «go to person» that I can relate to, and who actually seems to want to help me rather than just make a sell! Sheryl Johnson thank you!!!

Prices are very high lip service is always free. My girlfriend spent way to much for furniture to be built out of state. Returned to store for price difference in cash but given a store credit instead. Do not repeat our mistake… Just shop elsewhere.

My husband and I have been looking for a dining room set for a long time. I saw a sale ad for furniture at Ethan Allen one day, and we drove out to their Pasadena store. The store was elegant, as we expected, but we weren’t sure we would find what we wanted. Paul Dinh approached us and offered his services. Paul has a wonderful design sense. Just as importantly, he really knows how to listen. He is able to blend his extraordinary design sense with what his customers tell him they are looking for, and the next thing you know, things are clicking. We found a table first, but it had a design feature I wasn’t crazy about. Paul suggested a way that Ethan Allen could modify it, and within minutes, we were on to selecting chairs. The chairs we found were jaw dropping beautiful. But what fabric to pick? I doubted we would find one that both my husband and I liked. After all, that was one of the reasons why it had been years since we first decided to buy a new set! Paul disappeared for about 5 minutes. When he returned, he was hold several fabric samples, all of which were soooooooo beautiful. The challenge, then was to pick the one that would be best for our dining room. We actually had photos in our iphone, of what our dining room looked like, but to be sure we made the right choice, Paul offered to come out to our home. He did just that, and we chose our fabric. The furniture was delivered about a month ago, and we haven’t stopped marveling at the quality or the beauty of our new furniture. If you’re looking for furniture, check things out with Paul. He’s amazing. :)

With all the Ethan Allen purchases — and we’ve got a houseful since beginning purchasing in 1990 — we’ve had good experiences with the salesperson, but I have to say that our most recent experience, replacing two couches, a love-​seat and an upholstered chair with expert help from Sheryl Johnson, a designer at the Pasadena store, was an absolute breeze. We’re even more delighted with this furniture now that’s it in our home. Sheryl noticed us cruising the store — we were looking for a specific sofa we’d spotted at the website — and came over, gently inquiring about our need. She really knew the product lines, and readily steered us to the pieces that answered our desires. Ninety minutes later we’d figured it all out and made the deposit.
These were all custom-​upholstered pieces, yet all but one of the pieces arrived at the warehouse early, a pleasant surprise, and the last one, a leather armchair, came in right on schedule! We notified the delivery scheduler that we would need the deliverymen to take the old couches out to the garage in order to be able to bring the new pieces in, and the deliverymen were perfectly fine with that challenge (the old queen sleeper couch was a real bear to get through our tight entry hall because a turn is required). This was a huge help for us; our old pieces were too big and heavy for us to wrestle out the door (yes, I did tip the guys generously, as this was above and beyond).
So — call the store and book time with Sheryl Johnson (she’s off mid-​week). It won’t cost you anything unless you buy something, and if you need someone to guide you into discovering your own tastes, I’m confident she’ll ask the right questions to get you there. If you already know your tastes, she’ll «cut to the chase», as the movie business expression goes, and help make what can be a grueling experience into something quite fun.

I ordered a dinning room table, chairs and hutch on October 5, 2015. The table and hutch was delivered by Thanksgiving which was great. However, today is January 30, 2016 and I still do not have my chairs! They have no idea when they will be finished. Very disappointed.

Beware!
Over the years we had made several furniture purchases at Ethan Allen. But the last purchase we made convinced us that this is NOT the place for us to do business with.
Two delivery men dropped off our purchase, and when they departed, we noticed that one of our prized figurines was missing. We called their showroom and requested to speak to the Manager.
Well we were informed that he wasn’t available, and a message would be taken. Two subsequent calls resulted in the same LACK of response. The Manager NEVER took the time to return our calls.
Hiding one’s head in the sand and living in denial that there is an issue is certainly NO way to do business. I would caution anyone having the MISFORTUNE of making purchases from this establishment to WATCH the delivery men like HAWKS! Do what we didn’t.
In time the joke will be on the owner of this store, since there is NO written law that their deliverymen won’t steal from them.
We will NEVER do business with this firm again, and encourage our friends and family to beware!!!

I have purchased many items from EA over the last 20 years and love the quality of the pieces. A couple of years ago, alone, I spent $ 8k on some items including a Bombay chest — purchased from the Pasadena location. The chest recently obtained a few scratches on top, and I called EA for a referral for a refinisher (the chest is a blend of colors). I have called EA’s «refinisher» and their customer service department a dozen times over the last two weeks. EVERY time I am told I will receive a call back within 48 hours. I have not received a single call back. Do you really not want the business? Just say so – you would have saved me two week’s worth of aggravation!
I have been a very loyal customer and I am appalled that I am being treated this way. I am in the market for a new dining room set, and I now know where I will NOT be shopping. What a poor excuse for customer service!

I’m being kind by giving them 1-​star, their customer service is the WORSE. Please read the small print before signing your receipt. My sales person told me 6 – 8 weeks for a special bed order, well it is the end of the 8^th week and when I called they said is 8 – 14 weeks and to read what I signed — where do they make their furniture? Now I understand why so many stores are closing. I will no longer go back and purchase any other furniture from them.

I have bought Ethan Allen furniture over the years and have used the Pasadena location twice now, since the Glendale store has closed. Both times I worked with Felyce, who was very professional and upbeat. It was a pleasure to work with her. I also liked the showroom with the presentation of the furniture and decorative objects. On December 26^th, my daughter and I went in and purchased furniture for her first «real» apartment and we were given exceptional service. There was also a great sale going on at the time that we were able to take advantage of. I would definitely return.

Only giving one star, store does not deserve that.
In today’s society customer service is almost non — existent, Ethan Allen optimizes that theory. My husband and I went into the store looking for furniture and the only attention we receive was negative. The sales people wouldn’t even get out from behind their computers to acknowledge our presence. When we finally got help the sales person tried to steer us out of the store. My husband and I own a few business’s and in the years of our success customer service has been first and formost. You can’t expect business because you have a familiar name «Ethan Allen», will not shop at there again.

Beware before you buy! The quality of their furniture is NOT what it used to be! I bought another chair for my dining room set. It weighs about 10 lbs or so less than all the other identical chairs! I don’t know what country is making this furniture now?
Also, the way they treat their customers should get a zero star rating !!! Expect to be treated like crap by the folks in shipping after you’ve spent hundreds. After it reaches the warehouse close to your house, good luck in getting it delivered in a timely fashion. I don’t know if someone just isn’t doing their job or what? I know that when I spoke to someone at the warehouse, they were extremely rude and very short with me.
So, Ethan Allen, I have spent thousands of dollars with you over the years, but am VERY, VERY disappointed with you now. Will not be buying anything else from you in the future.
Quality less than it should be, and prices excessive. Customer service stinks !!

I was sad when they closed the westside Ethan Allen… so now, we trek out to Pasadena when looking for quality furniture. The selection and service here is really top-​notch. On our most recent visit, Felice was our design professional and she was really fantastic. She was able to make the ordering process easy, and all done with a great attitude and smile… If you need quality, classic furniture — visit Ethan Allen!

With all the changing trends in furniture good taste remains a constant and the Ethan Allen in Pasadena reflects that. Upon entering you clearly see the layout is different and there is a unique presentation that all speak home and the memories that will be accompanying as the furniture being a back drop. Finding a designer like Felyce that is able to tap into what your true aesthetics are is priceless. Felyce knows her products but most importantly she is a people person who goes up and beyond to help you. Wether it is a small piece or a whole house she makes it appear effortless. She gets design.

I love this fabulous furniture. Very elegant and sturdy. Not overpowering. I usually stop by to find out something new and refresh my decoration ideas.
They have furniture, many accessories, curtains and carpet.
Today I found out very nice bed frame in clearance area but still very expensive.

About 5 years ago, I bought a new house and decided to splurge on Ethan Allen furniture. I bought almost every piece for every room from Ethan Allen. I spent an inordinate amount of money thinking that this will be the type of quality furniture to last me a long, long time.
Almost immediately, from delivery, I had problems. The dining room table was easily scratched and little holes would form even though we barely used it and always had place settings or tablecloths. The chair cushions almost immediately gone flat. Our sectional pillows a year into their life were like pancakes. Lamp coating chips by just looking at it.
We bought 3 beds. Two are made out of wood. They are so wobbly and shaky that they need to be adjusted and tightened monthly. Last straw was this week when one of the bed frames just fell apart while my son was sleeping on it.
I had service out to my house so many times in the first year that it cost me more money in taking time off. Finally, I just gave up.
When the bed broke this week, I thought I’d contact service once again. Turns out they have only one person dealing with warranty issues and she’s been out since Monday. The store manager initially said that I would have to pay $ 65 for a visit from the service center to evaluate the situation and then they would decide whether or not to cover the repair work. After making a trip to the store twice, they agreed to comp the evaluation visit. It’s Wednesday still no call from service and my kid didn’t have a bed to sleep on. They just plain don’t care — not about the quality of their products nor how it affects their clients.
I had my contractor come out this evening to repair the bed. He said that there was definitely a design issue with it.
Do NOT buy Ethan Allen furniture. It looks beautiful, but is made crappy. I’m paying my stupid tax for not researching the company prior to shelling out so much money. If you’re considering buying, please do your research and read the many reviews that speak of continuous problems and lack of support from the local store or the manufacturer.

if i can give a negative star i would give –10! this is the worst experience i and my wife have ever had building ourselves a sofa. they did not keep to our specifics as simple as «track arms». different people kept calling saying they were «branch managers», harassing us to come in and order another one on days «marshal» our hard of hearing sales associate, not us were available and for us to pay the difference. we finally were so disgusted that we just paid the difference and kept the sofa we didn’t like. we are currently submitting a claim to the better business bureau. i am definitely driving the extra mile to a different ethan allen distributor to order the other things that we want.

Beware of low quality from Ethan Allen. Over the past 13 years I have bought many items from Ethan Allen, probably spending north of $ 20K for furniture in the BR, LR and Kitchen. We recently bought a kitchen table and were distressed to find that the lacquered wood top blistered underneath a hot casserole dish that was on a trivet. We called our sales rep who arranged for a specialist to come look at it and see if it was covered under warranty. After a lengthy and cumbersome process, they let us know that they would not cover the table and under warranty. They claim it is our fault that we put a hot item on the table… So it looks like we are stuck with a disfigured table. Needless to say our $ 1000+ investment is pretty much ruined after only a couple of months.
so be forewarned– the warranty isn’t what they claim it is, and neither is the furniture quality

Did a little window shopping on a busy Sunday.
Customer service is great.
The furniture layout and display look great… I still think the furniture pieces are quite expensive.
There is plenty of parking in the back.

Wow, Talk about team work!!! Was very impressed with the selection of items at Ethan Allen. I just got my entire dining room redone –reorganized, and it looks great. And the price was right, I always thought that it was expensive, until I walked in that is.

We visited Ethan Allen this Saturday and I was impressed with the location and the employees. The parking was great (for Pasadena!) and easy to access. The store itself is very large and has a nice selection. The sales clerks were not pushy or overbearing. Beautiful furniture. .. would definately visit again.