Esteem Cleaners

Always a pleasure. Excellent customer service. Treated extremely well. And most importantly clothes always come out perfect.

I have been using Esteem for a while and at first I was pretty impressed with them — mainly because my old cleaners were terrible.
They don’t do a good job with spots. You can point them out but you never know if they worked on them or not until you get your clothes home. Some cleaners will put a little tag on the hanger indicating they treated your spot, but not these guys. So when I have tough spots I take them to Concierge Cleaners on Colorado at Sierra Madre in Pasadena.
This last time, I brought in a shirt that had metal «embellishments on a pocket and for that reason brought the shirt to them. The care instructions tag specifically stated care should be taken to protect the metal on the pockets. The shirt comes back with no more metal dots on my pocket whatsoever and the shirt had ink spots on the back. It’s ruined.
Needless to say, I’m looking for a new dry cleaners again

I have been going here for years. The customer service is great. Workers are usually friendly and always greets me when they see me. When they are not busy, majority of the time they will gather my dry cleaning and take it to my car. I would tell them that it is okay but they insist. I could also have free delivery of pick up and drop off of my dry cleaning and/​or laundry at my door step which would be very convenient but I like going in since their customer service is great and the workers are so friendly and welcoming. Would definitely recommend and refer friends to come here.

My fiancé and I were getting ready for engagement photos. He had dropped off his suit at a dry cleaner close to home on a Thursday night for a Sunday photoshoot. We were promised the suit will be ready Friday night /​Saturday at the latest. He called the owner on Thursday to confirm that we would get the suit ready in time. We went to pick up the suit on Sunday morning before the photo shoot. When we got there, the employees there said the suit was not ready. Since I had a photoshoot, I had no choice but to take the suit which was not pressed. The employees told me they didn’t have anyone available to press the suit on Sunday, even though they told me it would be ready by Saturday at the latest. The employees were rude, and gave us a mere 10% discount.
Price: It was very expensive for just a suit. It came out to be about $ 18.
I had a terrible experience, it was too expensive, the employees were rude, and I am never coming back.
With no choice, we took our photos with my wrinkled suit.

Great customer service. I really like the email reminders that my order is ready and it also tells me my total.

They were great! I went to a place next door to my house but they told me that my clothes would not be done until about 3 days later. I wasn’t pleased about that because my boyfriend needed his work shirt. I left the clothes there and left and as I drove I passed another cleaners place and it said «2 hours» on it. So I drove back and got my clothes and dropped them off here. Told her my situation and the girl told me they will be ready the next day. I would’ve liked it to be done the same day then I would have given 5 stars but next day was still better then waiting 3.

The girl helping me both when I dropped off and picked up was extremely helpful and very nice. This was my first time using esteem cleaners and I felt very comfortable leaving a few higher end items with them, a feeling that is really hard to find. I will definitely use them again even though its a little out of the way living in alhambra, the drive is worth having the piece of mind of knowing my items are being cared for properly.

I just moved to the Pasadena area from Arizona and I was very pleased with the services your company provides. I’ve found my go-​to dry cleaner :) thank you!

This place is overpriced and they charge different amounts for the same clothing in a different fabric. What?! Never going there again. When I questioned them about the difference the girl gave me attitude and a man I assume was the manager or possibly the owner ignored me. Horrible customer service and not the place to take your dry cleaning ever.

They did a wonderful job in cleaning my teddy bears. The bears look newer than the first day that I got them. The stains came out and left the fur extra soft. I will definitely come back and get them clean again in the future. My old dry cleaning place never left my bears looking like this. It’s worth the extra few bucks to come here to make the Bears look like new again.

I was always looking for a cleaners that was able to clean my Coach purses and accessories. Needless to say, not an easy task. I did some calling around and decided to go with Esteem Cleaners. Well, best decision ever! My purses look brand new. There is no reason, for me to go anywhere else.

Amazing Customer service and greets me with a smile! Good job!!! I appreciate all they do and my clothes is always amazing job well done!!!

Awesome Cleaners– they have fast and friendly service. Always eager to make the customers happy by meeting their cleaning needs. I love my cleaners!!!

Fast, friendly, clean and reliable.
Brought in my three white button down work shirts in on Saturday around 10am and was ready for pickup by 2pm the same day woohoo! My boss was impressed at how crisp and clean it looked since it was all wrinkly when we first got them.
Definitely my favorite dry cleaners :)

This cleaners is amazing. They actually care about your garments. They called me twice to make sure they could treat my clothes a certain way instead of just giving up on them. Will definitely be back!

This place is the BEST at handling my nice clothing. You get what you pay for. There’s no funky smells in my clothes, they just feel fresher.
They also send emails when order is ready. I can get a fresh cup of coffee from their Keurig machine

First, I am so very sorry for the plain truth, since it will hurt.
Second, I tried to ignore the fact that you lost 5 items from a single visit on a previous visit.
I have not had a problem since, however now that you lost 1 item again, I know you do not deserve any business from me or my family or friends ever again.
When you do not lose «dry clean only articles of clothing» you produce great work. Ont the opposite end of the spectrum:
*** You do not try to fix the problem, you automatically blame the customer.
***You ignore the fact that your employees have made an error.
***You do not care that you lose a customer and care even less that they will warn others of this fact.
***You do not know how to accept responsibility for your actions; specifically, you never once made any attempt to correct the situation or fix the flaw in your system.
I am saddened by your business practices that include ignoring the problem followed by denial. You have lost a customer and I promise to contact all of my friends and family to never return to your establishment again. I will not only deter them and steer them clear from your irresponsible practice, but I will also go out of my way to share my unfortunate experiences with everyone I know to prevent them from going through the unnecessary anguish I endured.
Shame on me for forgiving you the first time. Double the shame on me and triple the blame on me for giving you a second chance to make it right.
You, your business and employees do not deserve the business of hard working Americans.
I do not wish any harm or bad on you, I simply want others to know you do not care about your customers.
Honestly and sincerely,
Ralph Gonzales, Junior of the San Gabriel Valley since 1968

I love this cleaner. They always do a very good job on my jackets.
If you bring your stuff in before noon, you can ask to have it the same day after 5pm at no additional charge! That’s amazing.
The people are friendly and they always have my clothes ready when they say they will.

Like many others, I feel as though they have inflated the price of their services for the groupon customers.
I called prior to dropping off my dry cleaning to verify the cost of having a king sized down comforter cleaned, I was quoted $ 38+change over the phone. When I picked it up, they had charged me $ 45+change for the comforter. I told the lady that I had been quoted a different price on the phone and she steadfast denied it. I wasn’t asking her to adjust the price, I had already paid. However, acknowledgment and an apology would have been the appropriate response.
On top of that, when I took out the comforter to put the duvet cover on I noticed there were several lint balls of a different color on it and there was a stain missed.
High prices and uncleaned items, I think not.

8÷27÷2011
Follow-​up:
My friend picked up the pants and they didn’t give the refund as agreed on the phone.
I called to ask about this situation and a worker said that they «didn’t expect the pants to be picked up so soon» and «the refund wasn’t ready.» She asked if my friend could drive back there to pick up the refund. I said this was inconvenient and asked that the refund be mailed. She said she didn’t know if they could do that, but would ask.
***
8÷26÷2011
One of the worst kinds of service I’ve ever had.
This cleaner was out of the way from where we live/​work, but we decided to give it a shot since it offers wet cleaning.
When we finally had time to pick up all the clothes, we found that a pair of suit pants were missing.
After driving 25 miles back home, and an hour after leaving the drycleaner, I called right away and a worker said that she would look for the missing pants.
The pants were found the next day. Problem is, we had very little time to go back there to pick up the pants, especially since we were about to move. The store manager gave us $ 25 credit for the next service, but we wouldn’t be able to use it.
We asked for a refund. There were many ***unreturned calls*** — I had to call back several times just to get a message through — and then back and forth.
Finally, today, I talked with a worker who argued with me about the refund. She could have saved the trouble and given me a refund, which would have cost LESS than the credit the manager offered for «next time.» A refund of $ 6.95 for the pants only will be given, but the refund was given out of spite.
In addition to that, a worker, Nelly, explained that the cleaner cleans clothes, not keep up with customers’ lives. Well, that may just about sum up Esteem Cleaners’s attitude towards how they offer service as a business.
Now that we’ve moved, I have to ask a friend to pick up the pants and have them mailed to me. The cost of shipping will probably be paid by the refund.
All in all, this drycleaner business blows.