CVS Pharmacy

1 GOOD 1 BAD
GOOD. If you come over you will be able to treat all the employees like shit, you can be as rude as you can and no one is going to do or say anything, especially Angela, nor the managers NEW SLAVERY FORMAT!!!
BAD! If you are looking for a job an CVS is your first option, think about it twice, NO BACK UP, NO PROTECTION, ETERNAL UNHAPPINESS.
GOOD LUCK.

This is the worst pharmacy I’ve ever been to. I’ve been picking up my prescriptions here for the last year and the technicians are truly incompetent. I’ve had the same brand name prescription for a while now and in the last few months they have begun to give me the generic, which I’ve specifically expressed does not sit well with me. I’ve visited the pharmacy three times in the last month in an attempt to pick up the brand name prescription and they keep issuing the wrong one forcing me to drive back. You would think after a couple times they would write a note in their system that indicates brand, but that would be asking too much. I’m taking my business back to the Target pharmacy where the technicians actually know what they’re doing and the pharmacist is there to answer any questions. It’s worth the extra mile drive than dealing with CVS team members that don’t know what they’re doing.

Unbelievable rude, unhelpful, unprofessional and extremely SLOW.
And this has been the case on multiple occasions, which is why I’m now writing this review and am in the market for a boutique pharmacy in the area.
I have been to the pharmacy multiple times over the past few months, and it literally always takes about 15 – 20 minutes to pick up my prescription because they have «systems issues» that prevent their two different machines from syncing. I still don’t exist in their system. They repeatedly ask me if I’ve been to that CVS before!
They are unapologetic and it really just seem like they couldn’t give a crap. Last time I was in there I asked if they were planning on resolving the systems issues, to which I was told, «I don’t know. the manager has to call the people.» OK…
I also just called to speak to a pharmacist. A woman answered and said, «Can you please hold there are two calls ahead of you thank youuuu.» Seriously? I didn’t even get a word in before she put me on hold. Ew.
I’m now a customer of Fair Oaks Pharmacy at Huntington Hospital. About 50x better and more personable.

Thieves all over, including the employees. This is absolutely the worst store of all. Went in with my phone, didn’t take it out the whole time, went out without one. The lady manager that was there on May 28^th, 2016 around 11:30pm showed absolutely no interest of any kind of help. She wouldn’t check the cameras or anything and was being extremely inconsiderate. This is a place full of thieves of all.

This pharmacy is awful. Always a huge line. Never enough people working. Been there 4 times in the last 4 weeks. Every prescription has had an issue. Which means, I’ve stood in that damn line 8 times. Lol. It’s infuriating.

Worst cvs ever. Convienent location to my job but going to have to switch back to my other location further away in Koreatown that also has a drive through. I went there for 3 years before switching to this location since it was closer to work, and never had to wait in line there.
I’ve been coming here for the last 8 months and every single time is gets worse and worse. They never send me text reminders that my prescription is ready. I have to call them every time and remind them, and then I have to wait. Wait on hold on the phone, wait for them to put the prescription together, wait for everything!
The drive through line is always a wait even if there’s one car in front. Same with the line inside at the pharmacy and regular check out line.
Do not come here.

This pharmacy is consistently slow. Today there are over 10 people waiting for the pharmacy to open! At this point they are 25 min late. How is this acceptable?!

Slow, slow and slow. If you don’t mind waisting your time this CVS is perfect.
Doesn’t matter if there are many people behind the desk, usually there is only one employee attending the line to pick it up.
Avoid this place.

This location has gone through a few changes in pharmacists. I have been coming here for 2 years now and my last visit was probably what I would my worse. I went to urgent care due to a horrible sore throat. They told me that a prescription was sent to the pharmacy on my paperwork. So I drove straight to this CVS. Upon my arrival there was a line of 6 people ahead of me and their drive through was down for servicing. I waited in line for 40 minutes because there were only 2 people working behind the register. I could over hear one of the ladies behind the register apologizing because they seemed to be short staff on that day. I finally get to the front and the lady behind the register tries to look up my information and tells me I have no prescription. So I provide her the paperwork from the urgent care. She doesn’t offer to call the urgent care which they have done for me in the past, but instead she says we have nothing from them and I need to call them. So I take my paperwork and leave. I call the urgent care and they ask me why didn’t the pharmacy just call us??? Hmmmm… I wonder that myself.
The urgent care then sends the prescription again. I get back in line and wait 20 minutes and get the same lady behind the register. I provide my information and informed her that I called the urgent care. She tells me that they have nothing and asks me did they send it electronically or did they fax it? I was not sure and said I wasn’t sure and only knew that they had sent it AGAIN. She shakes her head in response and said sorry we don’t have anything. So leave the line again, my sore throat worsening because now I’m coughing as well. I call the urgent care again and end up speaking to the same lady I originally spoke to on the phone. I inform her that CVS still has not received my prescription and that they wanted to know if it was sent via fax or electronically. The lady on the phone then tells me, let me call them because I sent it electronically as soon as I got off the phone with you.
I get back in line at the CVS and there were only 3 people ahead of me, but unfortunately I get the same helpful lady behind the register that I got the other 2 times previously. OMG! I was so happy when she confirmed that they had received my prescriptions. But then she tells me that they were short staffed and my prescription would not be ready for another 1 ½ hours. It was 5:30 pm. I said that’s fine I will come back later.
At 7:15 pm, after literally polishing off a full family sized bag of cough drops I returned to CVS. There is no line and no one ahead of me, BUT I get the same lady behind the register. She looks up my information and tells me that my prescriptions are ready BUT the pharmacist is out to lunch and will not be back for an hour. She said she couldn’t give me my prescriptions because the pharmacist was not there to ensure that the prescription was correct. I didn’t respond and just walked away in disbelief. If it were not that my insurance prefers using CVS, I would NOT continue to go to this location. It says this CVS is 24 hours, it needs to be because they make you work around their schedule to get your prescriptions!!! Needless to say I’ve had better experiences…

This is quite possibly the worst pharmacy on the planet. Lines for prescription pickup are always ridiculously long. Today I waited for 45 minutes only to be told they haven’t refilled a prescription they called yesterday to say was ready. Go anywhere else if you can.

I’ve been picking up my subscription from this CVS for years, but that will not be the case after today. The lines to pick up medication are out the door. Customer service is horrific. Not worth the aggravation.

This pharmacy is TERRIBLY SLOW!!! Most of the customer service reps at the pharmacy are very rude. This location seems to always have a lot of homeless or shady looking people around outside. I think it may be because it is right next to a metro station?

***This is a standard CVS that is undergoing a renovation and offers a good variety of medicine; lots of Christmas stuff is already on sale here***
This CVS has its own free parking lot and it is easy finding an open space.

Once again, this CVS has proved itself to be an epic fail, especially their pharmacy. I have now been sitting in my car at the drive-​thru for about 10 minutes now. There is a car ahead of me and no one, absolutely no one, has acknowledged us. I even called into the store to find out what the hell is going on and they said they’re
understaffed. I work in a hospital & we’re short-​staffed all the time but I at least acknowledge my patients and apologize for the wait and tell them that I’ll try to get to them as soon as I can. Tsk. Common courtesy, people.

Found what I needed, and more. Did not have to wait in a checkout line. Clerk was efficient. Another floor clerk asked if I needed assistance when I was shopping. Was a good experience.

Wow after reading these reviews I feel a lot better about my awful experiences and have also transferred my prescriptions to another pharmacy. My last 3 of 4 refills have had some issue– on hold, out of stock or just lost. Then they tell me ready tomorrow and it’s not. Not ready 3 days later. Still not ready a week and a half later but «give me 30 min». Are you kidding?! Why wouldn’t they call you if you script is on hold or any other reason they can’t fill it. They also were unable to explain why it was on hold and it’s been well over a month since my last refill so it wasn’t my insurance company. I am shocked at how many people have the same issues and these people are still employed. At least we aren’t alone!

The only way I can describe this store is absolutely horrible.
My wife and I had a small emergency and needed to fill a prescription quick. We got there at 5:35 and the pharmacy closes at 6:00. Right off the bat, the woman at the counter says they probably won’t be able to fill our prescription «because there’s a line». Well, sorry, but I’m here before you close so that’s not my problem. Also, the pharmacist was smacking gum around in her mouth like a child the whole time and I couldn’t take her seriously. I also didn’t appreciate her rolling her eyes at me more than once.
Once they finally filled the prescription, the line had backed up and it took almost 25 minutes for us to actually be able to pay. They kept saying I was «next» and then would continue to call other customers in line. At one point the pharmacist chastised me for not getting back in line, even though they specifically told me 2 minutes earlier to stand in the waiting area.
An hour into the ordeal, I needed to use the restroom, but apparently they’re for employees only. THAT’S RIDICULOUS. One of the employees on the floor let me in though and then I understood why it’s employees only: it was disgusting. It was worse than a gas station bathroom on I-​5.
Seriously, get your shit together CVS. I never write reviews like this, but your pharmacy is a nightmare.

Great neighborhood CVS. They offer self-​checkout which makes shopping quick and easy. They have a good sized parking lot which is rare in the neighborhood!

Alternating between one and two stars here, just because one star seems harsh. However, the reality of this cvs pharmacy is that it is the worst I have ever been to. I only go there because the location is convenient, but if I had a dollar for every time they gave me flack, well, I wouldn’t be complaining about my horrible deductible.
The pharmacy staff is extremely ornery. And every time I go to refill a script, there seems to be a problem. Each time I immediately take my script to a different pharmacy, and like magic, there is no problem whatsoever. So if any of you are in the south pasadena area, I highly recommend the pavilions on fair oaks! Best pharmacy I’ve ever been to. Wonderful people and no issues!

One of the few CVS that carries certain makeup and skincare line like Vichy. But I recently discovered that Target carries them too now.
Theres always one cashier available and all the others are self-​checkout counters. A regular normal size CVS and theres a lot of homeless people around maybe its because its by the Metro station. Be cautious.