Audio Connection

Bought a living social deal as a Christmas gift for my wife for a remote starter installation. I called early January to schedule the appointment and was rudely told that the next available time would be in late February. Not knowing my schedule that far in advance, I told them I would call back.
Fast forward a few months and the deal is close to expiring. My wife calls and schedules the appointment within a few days. Luckily, they were much nicer to her.
We dropped off the car over the weekend when they were closed but guess what… no key box. For a business that deals primarily, perhaps almost exclusively with car service, they really should have one. Minus 1 star.
My wife made an extra trip out the day of the installation to drop off her key. After she leaves, one of the workers calls and asks «Did they tell you about the extra charges?» Nope!
I knew there COULD be an extra charge because it was in the fine print on the living social deal. I figured at worst it would be $ 50, if it even applied to our situation. Turns out, it probably applies to almost everyone. Even worse, there is an additional hidden extra fee (that I definitely didn’t know about), that they claim as «optional». From my understanding, you cannot unlock your car while it is remote started. The clicker is disabled, which makes sense because the car thinks the key is in the ignition, and trying to unlock the doors with the key will trigger the alarm system. Optional? Yes, but not really. Unless you like your car running outside unlocked.
Total cost for all the extras? $ 200, which in addition to the living social deal brings the price tag around the normal price for the installation around $ 310. Not really a deal by any standard. Personally, I would rather they describe all the fees up front rather than tacking them on after you’re already committed to the deal. Although, it is a good way to reduce the number of repeat customers because they feel shafted after leaving.

I had a car stereo put in here a year ago and have had nothing but problems. Sometimes I have to turn my truck drivers ff and start it again to get the sound to come on. I also have had electrical problems since having the install. My brother had a fog light put in and his serious radio hardwired and they scratched the brand new interior and his light blew. Although these guys have great customer service, they don’t know a thing about wiring, as soon as I get the money im taking my truck elsewhere and having the whole thing rewired, $ 300 and I received electrical problems, not a good radio.

{Let me preface this saying that have run/​managed & installed at two different audio shops in the past, and have 20 years experience in car audio, let alone own an American made speaker brand.}
Look else where immediately. Disorganization and incompetence at it’s finest. The manager does not even understand the simple principles in speaker or sub woofer design or enclosure build. Took three months to get one response to a number of texts and email messages, only to be told it will be another 2.5 months before having a window of time to work on my car.
They don’t even have ¹⁄₀ power cable in the building. You cannot, in good conscious, hand your car over to a shop who is run by someone that believes cone size, in modern sub woofers has an effect on overall frequency response. Or that thinks, let alone utters the words, «a 10» hits higher then an 18″ and 18″ subs are sloppy”, not to mention thinking that the L7 is the end all. Snapped three screw heads off in the basket mounting holes, scratched the basket to heck, built a poorly constructed sealed box for the sub, black marks and scratches all over back plate and gasket removed.
I’m stunned that they think they are able to have quality performing installs with this level of knowledge. Wow, very upsetting. If you value the performance from your audio system, this is clearly not the place.

These guys are great. They know good customer service. There prices are right in line with other audio places but do much better work and pay more attention then all the big box stores. Do yourself a favor and go here.