Antrim’s Keys Locks & Safes Security Company

I’ve waited several months to write this review because I don’t like to write a knee jerk negative reaction. If I could give this locksmith a zero star I would. I dealt with Alan, an older gentlemen, to assist me in fixing a door handle. I have never dealt with a service professional so rude in my life. He was condescending, disrespectful and unprofessional. Charged me SO MUCH MONEY you would laugh. Blah Blah Blah. Run, don’t walk away from this vendor. Just awful.

Took our lock there to make a new key and was quoted a ONE WEEK turn around time?! How is that possible for a locksmith? We took our lock down to Pasadena Lock Shop and they had it done in an hour. Unbelievable. Shop around before you go here

We had a door lock that stopped functioning, and denied our access to a critical storage space in our office. Allen dispatched technicians Dave and Marco. These guys were amazing. They were able to open a door that we thought would have to be demolished and replaced the lock. Top notch all the way!

So I brought in the only key I have to my 2009 Kawasaki Ninja ZX-​6R, with two brand new Kawasaki OEM blanks. Carla was working and took one look and told me that I had a copy of a copy of a copy. She confirmed that I had the correct blanks, but whoever made the key that I owned did not use the correct key.
With that said, she gave me a choice as to whether I wanted her to try and match the OEM blanks to the key I had. Given that I’ve heard great stuff about Antrim’s, I said go ahead, knowing I could very well be wasting over $ 25 for both the blank and the cut. Well…
This lady knows her stuff, kids! I got home, inserted the OEM key that Carla cut and had absolutely ZERO issues turning the lock. Even though the shoulders on the OEM key were longer than the key the bike came with, Carla’s excellent work and attention to detail made it a flawless key. Today I took the second blank for her to cut as well.
Did I mention that she was about to leave for lunch when I got there? She didn’t tell me that, her co-​worker did, but she didn’t say anything, just took the key and made me another set. Thank you Carla! Your professionalism and attention to detail did not go unnoticed.
If you want great service and people that know their stuff about keys, Antrim’s is a great place to go!

Great service. I would not recomend any other locksmith in the area. Used them for more than 30 years. Top notch.

The experience started off great considering they were recommended to me by my Real Estate Agent. I gave them a call, Allan was friendly and courteous on the phone. (My reason for giving them one star) Allan, asked for photos of my locks, and had me send them to him. Shortly after we set-​up an appointment for the following Saturday. Saturday comes around at appointment time. No show from them. I immediately called them, Allen answered telling me that he would call his co worker Steve; then call me right back. To no surprise; no call back. I phoned him back 2 hours later! When I called straight to voicemail. Then 2 more hours later, Allan finally called. His words «sorry I didn’t call back, apparently Steve forgot about your appointment.» How does this kind of unprofessionalism happen!!! He said they would call me back to reschedule, I still haven’t heard from them. Needless to say, I went with another company that was local, and was highly reviewed on Unilocal.Glad I did! They finished the job of rekeying, and adding the deadbolt for much cheaper, and they did it in limited time! STAY AWAY FROM THIS COMPANY! Disappointed Customer.

Manager/​owner (not sure who he was, older guy) was extremely unpleasant when I went to pick up our new keys. Other employees seemed fine, if tense. Who could blame them?
I can’t help but wonder what the cause was-​honestly, what I needed to do there (pick up keys we had made) seemed so straightforward and uncomplicated, and he was so awful and strange and difficult, that I was left more bewildered than insulted. Just plain creepy.

We’ve used Antrim’s exclusively since moving to Pasadena back in 1988, from fixing the very old lock on our front door (which required some jury rigging) to freeing my 3-​year-​old daughter when she locked herself into a room (which required drilling the lock). Terrific service, very responsive, very skilled.

Great helpful service! I highly recommend this locksmith.

Friendly helpful people and their pricing seems to be fair every time I have had to go here.

These guys are super nice. Not only did I get my locks rekeyed and extra keys made but it was done right and quickly. In the past, I have had my locks rekeyed at other places and have had issues with them. I have had them done here multiple times and they always go the extra mile to ensure I am satisfied. Got surprised by their Monday special and they paid my sales tax.

Fantastic service & help. I spent the whole weekend trying to fix my lock and I went here and they helped me greatly. The lock fit and worked well when I installed it into my door (better than the other two locksmiths I went to this weekend). Great service & product!

Alex arrived within 30 minutes of my phone call and immediately diagnosed my door problem. Lock was fixed 30 minutes later. Couldn’t be happier.

HAHAHA! These people must have been smoking crack. I called for a quote to remove a U-​lock bike lock, while getting $ 30-​$ 60 everywhere else, this clown quotes me $ 130.
Does your lock removal service come with a Shiatsu massage?

I had a problem with the lock on my front door. They rearranged their schedule in order to accommodate my schedule and they showed up exactly on time. They were very curious and helpful. The job was done quickly and I was on my way. I recommend them. This was a five star visit.
cp

Well… Here’s my story and why I’m giving Antrim’s 5 Stars.
Earlier today, my daughter’s purse was stolen in an auto burglary and inside her purse was her driver’s license providing our home address, as well as the key to our house allowing the thief to come over for a visit to help himself out to all of our valuables.
Needless to say, we needed to re-​key the exterior doors to our house immediately. The problem I quickly ran into is that every lock and key shop I called today is closed on Sundays. To make matters worse, it’s Mother’s Day, so I figured that would make it even harder to find someone available to re-​key our exterior doors.
Growing up in Pasadena, I’ve always remembered that Antrim’s was THE place to go for locks and safes from all my friends (even though I personally had never used them), so when I searched on Unilocal for a locksmith, I immediately checked them out first.
Unfortunately, the details of the business showed Antrim’s is closed on Sundays, so I didn’t give them a call.
I then looked up all the other lock and keys shops in my local area, and found out they were all closed as well (and some had bad reviews).
Out of desperation, I called Antrim’s even though I knew they were closed, and to my surprise, a guy named Alan Stelzer answered the phone. Alan politely told me that Antriim’s was closed, and he reminded me that today is Mother’s Day. I told Alan that I was between a rock and a hard place, and everybody I called was closed.
Alan then asked me how long it would take for me get to his shop, and I told him about 10 minutes. To my surprise, Alan said he would meet me at his shop and he would help me out. I met Alan at Antrim’s, and he promptly re-​keyed my locks and made me brand new keys.
To make a long story short, I was so impressed with Antrim’s service today (they were closed and it’s Mother’s Day), that I just had to write this positive review.
P.S.
The cost was more than I expected,
but then again, you get what you
pay for.

Anyone who drives along Foothill Blvd. in Pasadena recognizes the sign for Antrim’s. That’s a ho hum, until it’s understood that this is THE PLACE,
My front door is an eclectic one — 4 boards, weathered and varnished, held together with black iron strapping, a handcrafted iron knocker in the shape of a lizard created by an artist who was raised in this house, and a black Schlage medium heavy door handle no longer manufactured. The door handle also houses the key mechanism. Over the years, even with judicious maintenance, the lockset was deteriorating.
On my own I had been looking for a replacement for the door handle, something that would fit the existing dimensions of the handle; at the same time, not looking out of place as a member of the front door. I struggled with this problem for a long time, gazing at the displays at Crown City Hardware, hoping for sources of inspiration.
Eventually, I brought my ASUS with photographs of my front door and the measurements of the door handle to Antrim’s. This procedure was a recommendation from my contractor. Unfortunately, this was not a good day at the front desk, but understanding that I said, «How I should I behave? Should I call next week?» I could intuit that this was indeed the place, and that I needed patience.
When I called Antrim’s the following week, I was set up with an at home visit. Looking at a few catalogues Alex, the technician, and I decided that there was an appropriate deadbolt which could join the other players on the front door. It was a matter of waiting about another week for the special order. Another home visit for Alex to install the deadbolt as well as cleaning out the existing lockset, and the presentation of a new heavy key to fit both locks. Voila! The procedures were handled efficiently, From both sides of the front door, I feel secure.

I recently had the misfortune of losing the original keys to my condo unit, and leaving the duplicates inside the unit. In short, I locked myself out. Stupidity has no remedies, so thank God for Antrim’s.
Their prices are steep, though. They have been around for 50 years, so I figure they must do a great job. Yup, they are an institution in Pasadena.
On the day I called them, they were busy. They promised me a 2-​hour window and voila — there was the locksmith in 2 hours! The guy had a hard time unlocking my door only because I have one of those modern hard-​to-​open locks. He stayed there for almost an hour, replacing the lock chamber and providing me two new keys.
Pricey service, but great.

The whole time I’ve been with Speedy, my darling Toyota, he always needed me to jiggle the key in his ignition before we could take off. At first 2 seconds would do it, then about 5, and then all of sudden, Speedy decided that 5 seconds of foreplay wasn’t nearly enough, and demanded 5 MINUTES of patient jiggling to turn him on. Uh oh! Trouble in paradise!
I called around — my mechanic, the dealer, Triple-​A — trying to figure out the cheapest way to get Speedy back on track. Everyone thought I’d need to get it re-​keyed, or the ignition replaced, or various stuff that wasn’t quotable but sounded expensive. My mechanic (who is awesomely honest) indirectly indicated that if I brought Speedy in he’d probably be calling a locksmith anyway, so I decided to cut out the middleman and go straight for the locksmith. Unilocal reviewers suggested Antrim’s.
I called and talked with Alan, who suggested a few things I could try at home. When these didn’t work, he said to bring it in and maybe it would work if they just clean out the lock, which would be free. I managed to get Speedy down there and although the cleaning didn’t work, they created a new key from scratch for $ 25.
I picked it up the next day and voila! For the first time ever, Speedy is ready to go at a moment’s notice! I got them to make 4 copies, and each worked perfectly right out of the box. They also cleaned out Speedy’s door locks without charging. Yay!

But some lady there is annoying and not very helpful.
and it IS rather pricey.