Ana’s Grooming

I’ve taken my dog here for grooming for a couple years now. I’ve had no complaints until yesterday. I was so upset at them.
I dropped my dog off in the morning at 9:45am for her 10am appointment. I called later that afternoon (2:00pm) to see if she was ready and she was not. So again, I called back around 5pm and even though her appointment was at 10:00am, she was still not ready! Finally at 7pm (9 hours later) I go to the place and pick up my dog. I couldn’t believe my dog was there for 9 hours, with no food, stuck in a cage! The only thing they did do was bathe her. I offered to pay for that, but they said no charge.
Like I said, they usually do a good job with grooming, but this incident is unacceptable, and I will be finding another groomer for my dog.