Aamco Transmissions

Four years ago I had my clutch replaced here. Since then I have driven my car about 18,000 miles and now I find that the clutch needs replaced again. Took it to another Aamco and they could not explain it. Cheap parts, maybe? Not sure but the original clutch lasted over 65,000 miles. At any rate would never have it replaced here again.

By far my worst experience with any mechanic shop period. Customer Experience was the worst.
My service engine light went on and took my car to get a free diagnosis on 12/21/2015.I had to call just about everyday to find out if there was any progress with my car. I called everyday for a total of three weeks. During that span the Manager Jordan only called me twice to give me any type of update. Jordan sounds as if he has no clue to what is going on and provides little to no detail at all. Jordan told me there were two error codes and that I needed to have new spark plugs, tune up, new air filter and oil change. I advised Jordan I just got a new filter and oil change less than two weeks prior. After Recieving new Spark Plugs and Tune Up that still did not fix the issue. Service Engine Light remained on so therefore next step would be to replace Fuel Injector.
Finally after three full weeks of not having my car I was told it was ready to be picked up on 01/08/2016.While waiting an extra 30 minutes to pay due to Jordan not knowing how to Deduct Reward Points from my AAMCO membership I was ready to finally drive away. As I turned on my car I noticed the whole dashboard was dead no lights, no gauges working, how was I supposed to know how much gas I had or how fast I was driving. I then exited the car to inform Jordan and noticed a huge screw in my rear end driver side tire. What a mess a mood killer this was that I was experiencing.
I advised Jordan and Sadu of this issue and that I would leave the car there so that it can be fixed the next day Saturday 01/09/2016.I called the following day to pick up my car and was told the mechanic didn’t show up to work and that I had to wait until Monday. Well Monday comes and I call Jordan around noontime and all he stated was its being worked on and that he will call me when it’s ready to be picked up. Around 4 pm I called back to see if my car is ready and was told by Jorrdan the mechanic can’t find the issue. He asked if installed special high beam lights on the car because they can not be shut off. I told him no everything but my car stereo is factory as I first purchase the vehicle. I continued to call everyday with no progress. I finally was fed up with this situation and advised Jordan if they can not fix this issue they them need to have a third party fix the issue and pay the bill for their service. I also stated that he needs to advise the mechanic to work on my car first thing in the morning not towards the end of the day when he wants to. I noticed this only by driving by and noticing my car just sitting there parked and not being worked on.
Today Thursday 01/​14/​2016 Jordan finally called and told me my car is ready to be picked up. When I went to pick up my car I had Sadu drive the car off the premises to make sure the Gauges were all on and working as they should be. Gauges and dash board lights were all on. Two things I did notice was High Beam indicator was on and does not turn off at all even when car is off and keys are out of ignition. Second I noticed my Favorite Cologne was missing from my middle compartment between both from seats.
I will never ever go back and will warn all family and friends about this AAMCO Location and the horrible experience I had there. I now have to find an Electrinic Auto shop to fix there issue they caused to my vehicle. I should have never took my car here after noticing The Manager Robert was not working there. Robert had great customer experience and was always on top of his workers making sure cars were being worked on and out of the parking lot in just a few days.

I’ve been coming here for over 6 months now and I’ve had the most wonderful experience with Rob. He’s very honest and will know you by first name. He’s not the owner but he is the number one guy to talk too. There has been a couple of issues I’ve had with repair quality but Rob always took ownership and made a mistake 20 times better. Recently Rob disappeared, the shop claiming he has been sick. It’s been over a month. I hope Rob returns soon, my loyalty is solely with Rob! I am constantly getting one of my cars fixed here, currently now with Jordan. I WILL UPDATE YOU LATER WITH A POST ROB REVIEW IF HE DOESN’T COME BACK. My experience has been much different since Rob «got sick». If he does come back my review will remain the same.

DO NOT WASTE YOUR TIME. NOT TRUSTWORTHY. IN THE END 3 DAYS WASTED
I recommend you find another Aamco or other mechanic in the area. Had my car for 2 days and didn’t touch it.
Jordan working in the office doesn’t even know how the run the computer. took 30 mins to take my information and he had to get help from what appeared to be the owner.
Took and entire day to get back to me after promising to get back to me by 12:30PM with the initial assessment. Didn’t happen. I didn’t hear back until end of the day. And then they didn’t have any information other then the error codes from the computer, that takes 5 mins to run.
I gave authorization to do a 2 hour paid assessment to determine the problem. Asked them if they were backed up to much to get the work done quickly because I needed my truck and would take it somewhere else if they couldn’t, I was told the they were not too busy and would get to it early the next day. They didn’t even touch my truck the next day, 2^nd promise they didn’t deliver on. It sat there and they did nothing, a whole entire day and NOTHING.
I ended up picking up my truck and had to find another place. IN THE END 3 DAYS WASTED

Sadu was great, they are efficient and reliable! Robert is a very hard worker and I appreciated his communication with updates however, it took a few attempts to get it right. In the end, my car is running great!

NO STARS!!! But wouldn’t let me post without a star. My car was overheating. I found this place after having heard the commercial on the radio. Should have kept the car with me. Aamco kept my car 3 days. I lost 3 days pay from work. Rob said he would return my call and he never did. When I called on the 3^rd day Rob said to come pick it up. He told me there was no charge. I thought it strange but was thankful. I drove it home. IT OVERHEATED. I called him up and let him know. Once again he said he would call me back after talking to the mechanic. I didn’t hear back from him. To my surprise, about 2 weeks later, I RECIEVED A PASADENA PARKING VIOLATION, dated when my car was in THEIR possession. THEY PARKED MY CAR ON THE STREET – ON A STREET CLEANING DAY. I immediately called up Rob and he was evasive. He said he would have to talk to his supervisor. He is the owner. When he never called back, I now, was receiving texts from his personal cell phone, letting me know when to come in. I brought him the parking violation and he had the gall to ask that if I found out what was making my car overheat to let him know because his friend’s car was also overheating. I’m not supposed to solve his issues. Rob did eventually send a check for the Parking Violation, but only AFTER I PAID IT so it wouldn’t accrue a late charge. I was able to refund my payment for Rob’s check.
…Extra work and energy I could have spent doing something productive.

I have a 2008 Mustang. Had a problem with my transmission about four years ago. I took it the the dealership first for an inspection. Dealership told me that there was water in transmission and I would need to rebuild transmission. I went to aamco and rob, the manager, quickly diagnosed the issue as a bad solenoid. He fixed it at a great price and in a timely manner.
Last month my transmission went out and again I went to aamco. I was given a price slightly lower than other shops and got the car back in less time than expected. I’ve had the car for about 4 weeks now and the transmission feels great. Thanks rob for timely service and quality of service provided.

ZERO STARS!!! The people that run this dump are 2 of the meanest and most disrespectful people that I have ever had the misfortune of meeting. Robert especially has an ugly demeanor. They are money hungry people who will not care about you. Avoid this place at all costs, or it WILL cost you. (Your money and your self respect)

Great guy to work on your car. Price he told it was the price he charged. The only thing was he told me 2 days and it took 3. That the only reason i put 4 stars instead of 5.

This business is money hungry and prejudice.
When I got my car back (BMW) after paying for a new transmission, it wouldn’t even move forward in drive! I was treated like a second hand citizen by the staff. Didn’t even get a courtesy car wash!!!
Now they have to tow the car back into the shop! To be continued;
Early the next day, around 630am the manager himself came with a tow truck to get my car. He must’ve read this post too!
To be continued;

These guys have always taken good care of me and my car. The work is outstanding and they will do it till your satisfied. I fully recommend this shop for your car needs.

Avoid this place! These people are completely incompetent and just want to rip you off. Never leave your car there because they will break something, you will notice much later. They can’t even do oil change correctly.

This place is where to go if you need transmission rebuilt. Robert manages this branch. He’s very knowledgeable, courteous, professional and will explain to you in details. The price is very reasonable and he even fixed some other stuffs for free. I strongly recommend this branch.

Aamco saved me about $ 1,000 in changing out my transfer case for my 4×4 expedition!!! I went in due to the fact that I took my car to a quick oil change spot were they did a flush on my transfer case due to over tightening the drain plug. I called up aamco and Robert told me to drop it off for a couple of hours and he would give me a free estimate. Robert called me back a couple hours later and let me know it could be salvaged just by welding it. Other places i have called wanted to change out the transfer case and charge over $ 1,000. And that was without even looking at it. No one else offered me a FREE estimate also. So i just want to say thank you everyone at AAmoc Pasadena you have earned yourself a new customer!!!

Dont bring your Car here, Robert the manager and Sadu Gourkar the Owner are Lairs, RipOffs, Con artis. They dont fix cars right !. Their the Worst AAMCO in CA. A total Waste of Money …

New customer. Impressed with the professional and friendly service from Robert and colleagues.
Checked my transmission for free and found no problem at all. Obviously did not sell me unnecessary services.
Will definitely go back to them.
Frank

I had taken my 1999 Pontiac Grand Am to the dealership (where I had purchased the car) no less than three times to have it fixed, and to get a back-​up warning system installed. Three times they told me the horn was fixed, and they WOULDN’T install non-​factory parts for it. I also called a couple of mechanics in town who couldn’t be bothered with such a «small job».
After almost having an accident because my car horn wouldn’t work to warn other drivers I was right beside them, I was furious that no one was willing to help me.
Fast forward to Aamco, Pasadena, where Robert runs the place like a spinning top, all action-​in-​motion and doing three things at a time. He let me know the wait alone would be two hours, but I was determined to get this problem fixed. True to his word, the wait was 2 hours, but they said they could fix my horn and install the back-​up warning system.
I hung out over at Federico’s, an excellent bakery across the street, and sipped my coffee while I watched the Aamco team in action. They cranked out so many cars I lost count, but they finally got my car finished by 3pm. The price was very reasonable and everyone was polite and professional to me.
The horn now works fine, and the back-​up warning system has already helped to avoid a calamity at the grocery store, when a patron speeding through the parking lot heard me backing out and stopped before he hit my car!
Let’s hear it for the great group of guys over at Aamco!

One star is one star too much already… by far the worst Mechanic shop I’ve ever been to. The manager Robert is a very dishonest person. Went in because my car was over heating .he said it would be an easy fix. He played a guessing game changing out random parts hoping it would work. it went from being a water pump to the radiator cap to being the actual radiator to finally being the engines gasket… still my car would over heat because all they did was mickey mouse jobs. To make things worse their mechanics have sticky hands, so if you have anything worth stealing please don’t leave it in your car they WILL take it and act like it was never there… I honestly don’t know how this place is still in business they disgust me!

I came here on a Thursday because my steering wheel was acting weird. In the beginning I was super hesitant to go there because driving down there can be a drag. But once I got there I was pleasantly surprised. As soon as I entered I was greeted by Robert who immediately was more than happy to help me out. I only had to wait a couple minutes to be attended to.
A man named Sadu come to check out my car. He assessed the problem and told me what was wrong with it. He was so patient and helpful with me and I was pleasantly surprised at how great the staff here is. I was hesitant to go in, like I said, but the way they treated me and my car makes me want to come back regularly!
After this experience I wouldn’t go anywhere for my car troubles. The staff is friendly and helpful!

Very unprofessional. Talked to Robert the manager and he promised my car in 2 days. It’s been 10 days and I still haven’t picked my car because they can’t figure out what’s wrong with it. Spoke to the owner, Sadu, and he told me I shouldn’t have brought my car here in first place since they’re not supposed to fix engines. Stay away from this place, these people get you on a hook and increases the estimate keeping your car as a hostage.
Update 4÷30÷14 — The owner is harassing me to change my negative review. It’s not gonna happen.