Garden State Limousine Service

It keeps getting better. These con artists are so bad, I had to contact the authorities!
First, the driver (same as owner?) showed up late for an early morning pick-​up in northern NJ. The guy arrived with an attitude, blamed «the previous passenger» (at 4:40am???) and demanded my credit card. I yawned it off and thought nothing of it. He swiped my card immediately and handed it back for me to sign including ride, tax, tolls, and full tip — BEFORE MY RIDE EVEN STARTED. I said that there was no way I’m tipping him for showing up late and being rude. He told me to «get out of the car» if I wasn’t going to sign the slip. So I got out… with the slips unsigned. I called the dispatch and left a nasty message. Someone should fire that driver, right? Nope… I started getting harassing, insulting text messages immediately. They went on, and on, and on that entire day. Lame attacks on my character. Broken English. Pretty comical. Eventually, they stopped.
Of course, they still charged my card $ 90+ (of course, this has been disputed) for a ride I never took. Plus, I had to pay for an Über and came 5 minutes away from missing my flight at EWR. Unnecessary drama, thanks to these guys (also called RIdgewood Limousine, FYI).
Then, two weeks later, they started sending me harassing text messages again out of the blue. On Mother’s Day. Keep it classy, NJ.

This has to have been the worst service I have ever had. Only a few hours after I scheduled a car, I had to cancel because my flight was cancelled and no longer needed the service. The man on the phone proceeded to tell me it was too late to cancel and I was going to be charged the full price of the car ride and quoted me at $ 90 (Which was not the price originally quoted– $ 65 plus tax and tolls– I was only going to Newark from Bergen County NJ, so no large toll fees would have been incurred. shady calculations… plus I had a $ 10 off coupon). When I protested, saying there was never any mention of a cancellation policy he proceeded to yell at me and berate me claiming that I was «playing games» with him and he was going to charge me anyway and since I had already given my credit card number at booking, I had no choice, he was already charging me.
I have never been yelled at by someone so rudely and unnecessarily over the phone and never charged so unfairly.
I will NEVER EVER call this company again and will tell every single person who will listen not to use them.
**UPDATE**- As a follow-​up to my above review, this man called me again the next day, harassing me and threatening to SUE me for writing an unfavorable Unilocal review. He claimed my review was «fake» (clearly it is not) and he «knew who I was» and was going to take me to court.

Rude personnel. Try a different service

This was the worst limo experience I have ever had. Yes the driver was on time both times however. We feared for our lives (literally) because of his driving. He drove 50mph on the highway (in the middle lane) and swayed from side to side. If I had $ 10 for every near miss the ride would have been free. He also appeared to be falling asleep. We talked to him just to make sure he stayed awake. I called the company to inform them (not looking for a refund or discount purely informational) I was told to go F### myself. Dangerous company! For your families safety do not use this company!

IDK what all the complaining is about. I’ve used Garden State a few times now for my a$$crack of dawn flights to several airports, and they’ve always arrived early. The cars are impeccably clean and some of the drivers make for a nice chat to the airport. Very courteous. If you get Valpak coupons in the mail, they always honor them.

My Update, They came on time… helped with all the luggage… asked for and would have accepted a coupon … he gave a total that included a gratuity so no awkward on the spot math required. They picked up at airport with a phone call to our number. No problems no surprises. As good as it gets

I would give this business negative five stars if possible. I was picked up from the airport, the diver did not help with my bags and made me walk to the parking lot ten minutes away. Then he didn’t know here he was going and got lost twice forcin us on the wrong highway in traffic, we ended up getting lost again and he took me through one of the most dangerous neighborhoods in new jersey admitting himself he was lost and scared. I was terrified… it was a horrible experience. Every limousine driver should know where to go when they pick up a client. When I called the company to speak with the manager and request a refund as I felt 120 dollar charge was inappropriate I got yelled at and told not to play games or that they would charge my visa card twice and let me deal with it. The manager has yet to return my calls. Terrible limo service. Never use them.

Staff yelled and viciously insulted my mother for her giving them inaccurate information (which she had apologized for and corrected) while making a reservation for a car.
I called to figure out what had happened that they felt the need to berate her. Before I could even finish asking my first question, the man promptly yelled at me for even daring to call. I asked to speak to a supervisor. The first few times, he refused and continued to scream at and berate me over the phone. After getting another earful and asking again to speak to a supervisor, he began to claim (could be true) that he was the supervisor and manager.
I’m rarely one to complain, and try to give the benefit of the doubt to people stressed by their jobs; however, I have never been so insulted by the staff of this company. The man I was speaking to constantly referred to both my mother and me as «YOU PEOPLE…» (my mother has a very slight Korean accent; she has lived in the U.S. for over 30 years). He never once attempted to tone down his threatening tone. He never at any point allowed for me to speak.
I attempted to reconcile the situation as I was in need of a car, but ultimately, I notified him of my not wanting to continue using the company’s services. He laughed, and arrogantly shouted «fine! try other places. you’ll be back!»
This representative, or potential supervisor, treated a former loyal customer terribly and laughed in my face. I forgave them for, one time, backing into my mailbox. Their racism, insulting attitude, and utter lack of civility from this episode is unforgivable.
Update: On 5÷27÷11, I got a nice friendly call from Joe of Garden State Limo, threatening to sue me for $ 10 million dollars for writing this review. I’m a big fan of free speech and Unilocal,and I think I’ll continue to stand by what I originally posted regarding this company’s service.