Mattress Firm Parma

Very good service from the start. They gave us a great Labor Day deal on a queen set and delivered within 7 days.
It’s now been a month and we are happy with the mattress however, we noticed a depression in it from sitting up and reading in bed. This should obviously not be. Now this is one of their foam layered mattresses and should not form a well or depression where one sits that does not bounce back. Especially after only a month of use! It seems that the material underneath has bunched and is no longer flat. Sad. I’m hoping that the replacement will not follow this same pattern and that it’s not a manufacturing design issue. We will see.
The store manager Marcus, at the Shoppes at Parma branch, was wonderful and very courteous and understood our problem. He immediately ordered a new one from the warehouse to be delivered this Friday at no charge!