Twinkle Twinkle Little Spa

I brought my daughter and her bestie. Overall the girls had a wonderful time. The girls working there connected with them. The owner was there as well and she is very professional. I almost wish she would lighten up a little bit.
The parents are waiting while the girls are catered to; manicure, chocolate facial, and glittery makeup (super cute). I do wish there were refreshments; water, pretzels… something.
The area is a little bit sketchy located in a house. I wish it was just in a better area and in an actual salon.
Great experience for the girls. Parents just be patient and bring your own snacks

I took two of my little friends here to celebrate being a girl and loving life and giggles and everything innocent.
We were greeted warmly, albeit somewhat unprofessionally. The two attendants were young girls and although not very professional (or experienced, perhaps?) they connected well with my two young friends and a good time was had by all.
The décor was very girly and my little friends absolutely loved the vibes the place gave off. They were thrilled at every new experience.
It took a good three hours for their pedicure, facials and dress-​up/​karaōke, so be prepared to wait and definitely don’t arrive with an empty stomach!
I wasn’t offered any refreshments or even water as I waited – not sure if this was simply overlooked by the attending staff or if this is a policy.
They also didn’t offer anything to either of my girls so they were both very thirsty and hungry when we left.
Three hours is a long time for two active girls to not have hydration or a snack, however they didn’t complain during their services.
Over all, we had a very good time and it was very enjoyable – my girls had lots of fun!
I also want to add, that I was a Groupon customer and when I arrived for the first appointment I made, the spa was unexpectedly closed.
This was a huge inconvenience and disappointment to me, I can’t even say how much. However I do feel that the manager went out of her way to make it up to me in the end and applaud her for her genuine concern for her customers.
In the future, I would recommend that the spa seek to improve their overall customer service quality and satisfaction and further educate their staff on these standards that the manager upholds well.

I recently bought a deal from groupon to use here but redeeming it was such a horrible experience that we never even made it in to use it. I decided that $ 40 wasnt worth my time dealing with a bunch of seemingly uneducated people. The culture at that place seemed very unprofessional and down right suspicious. I personally wouldnt recommend this place for children due to the choice words the lady over the phone chose to use with me.
This business has a great concept that im sure even my daughter would enjoy, however i do believe that they completely miss the mark with their customer service. They arent able to communicate about customer’s concerns and issues without being rude and demeaning. The lady i spoke with was very combative and defensive and cut me off every chance she got, to explain how they «do things» there. She called me back to «cuss» me out because i decided to take the issue to groupon instead of going back and forth with them. To this day I still dont believe she knows what my issue is because she never bothered to listen.
Im very disappointed because my daughter picked this place out and was really looking forward to the experience.

I bought my girls to the spa and they absolutely loved it. My youngest daughter kept saying it felt magical. The staff worked well with my family. The spa had a lot of child theme spa décor with laser lights throughout. A staff member taught my daughter how to make rubber band loom sandle bracelets. I was impressed with her creativity because I haven’t figured out how to make the basic bracelets but the staff member taught her something new. Management let my girls do karaōke even though it wasn’t part of my package. The staff was very friendly and professional. My only critique is one staff member had jeans whereas the rest of the staff seemed to have spa uniforms on. it wasn’t a huge issue for me but it certainly did not compliment the other staff that was in uniform. Other than that, it was a grwat experience and we will definitely return. My daughter is already begging me to have her birthday party at the salon.

Twinkle twinkle little spa is a kids day spa. The inside is cute. The concept is cute. The do candy mani and pedicures, chocolate facials, kid makeovers… Employees are awful. I would not recommend this place.
I had a Living Social deal to Twinkle Twinkle Little Spa for my daughter and a friend. When I called to make the appointment, I asked about adult facials. They set us up to do 2 adult facials, for myself and the other mom, and the 2 kids spa treatments together for the girls. The conversation lead me to believe that they had an adult spa, along with the kids spa. That is not the case.
Our appointment was at 130. We arrived 15 minutes early. At 130, we called the numbers on the building. One was a cell phone. We let them know we were here waiting. She contacted the girls that were supposed to be working. We were told they were hungry and wanted to go to lunch so they decided to open late.
As we were on the phone, 2 other kids showed up. They had an appointment at 1:15 but received a phone call letting them know that they were running behind and pushed the appointment back 15 – 20 minutes.
The 2 girls who went out to lunch, and the woman from the phone, showed up at 1:40. The girls who were at lunch didn’t seem to care that they had us waiting outside and took their time walking up and into the building.
Since they had 4 young girls already, we asked that they focus on the girls and we will skip our adult facials. We wanted the girls to go together and we didn’t want them finished their treatments and waiting on us. When we said something, the employee was rude and argumentative. She said they require 24 hours advance notice for a cancelation so we would be charged. She upset my girls and the 2 other moms were taken back with her attitude. She wanted us to get our facials by taking one of the 3 ladies working away from the girls receiving spa treatments. They do not have an adult spa. They were going to have the young employees do our facials in the room that they use for the kids facials.
Another 2 girls showed up at 2pm. I don’t know how the 3 ladies could have done 6 kids and 2 adults at the same time. They had tv’s with headphones at the nail drying table. The kids spent half the time at the tables waiting while they tried to rotate doing the other girls nails.
My girls package had candy facials. 2 of the employees went in the room with them and closed the door. The 3^rd employee went into a separate room with a window and played on her phone leaving 2 girls at the drying table watching TV for about 15 minutes.
The employees are not fun or outgoing. They are not who you would expect working at a kids spa. My daughter and her friend said that they had fun but the ladies were not nice and they wouldn’t want to go back.
I’m glad I had a Living Social deal and I didn’t have to pay full price.