Tires Plus

I’ve always had great experience with this Tires Plus location. I’ve gone in twice for minor things and they fixed free of charge. One was the splash guard was dragging on the ground and they took that off for me. They always accept competitor’s coupons or if they can’t they’ll try to give me some similar discount. Also, they always tell me if something can wait and that is very much appreciated. Rick, the customer service rep, at the front desk has great customer service and is incredibly nice. He called me a few days later to follow-​up with the issues they addressed and that alone is a rarity for businesses do.

My husband had a very good experience there getting his new tires put on so I figured I’d give them a try.
Pros: Online scheduling with quick confirmation. Pleasant staff. Donate to Boys and Girls Club. Clean facility. Repaired my flat tire in about 35 minutes.
Cons: Awkward parking since it’s tucked in the corner of the parking lot. No baby changing table in the bathroom.

Went in for 2 New tires and to get a leak plugged. Price was $ 100 more than online quote plus they charged to plug leak. My son went there (coincidence) to get a leak plugged and they told him it could not be fixed and tried to get him to buy 2 New tires. He left and went to another tire place. They told him the tire could be fixed, fixed it, and no charge. Do not go to tires plus. They are dishonest and have zero integrity

I heard good things about this place. However took it with a grain of salt. Was in a bind this morning. I was very surprised with the level of service I got. I have been trying to find a specific tire for weeks. Knowing that my tires were on their last leg. Had one blow out today. I was close to this store. Went in told them what I was looking for. He told me that they didn’t carry the tires I was looking for and the frustration I have had. He invited me in and told me he would check to see if he could find it for me. JACKPOT he told me they were in one of his distribution centers and could have them this afternoon. Not only do you have a great staff you have got to have the cleanest auto center I have ever seen. Thank you Tires Plus. Richard has gained a customer.

I made an appointment with this TiresPlus to have 4 tires replaced. I had a specific, «on sale» tire that I wanted and that I discussed with the guy who scheduled my appt on the phone. The guy suggested a more inexpensive tire instead, saying it was a good value for our little commuter car, so I agreed to have those more inexpensive tires installed. When my husband got to the appt, they said those inexpensive tires aren’t good in the snow (he never mentioned that on the phone) so we ended up going with more expensive tires. Then at the appt they said the 59-​min tire install would be more like 2 hrs. I was confused, since I thought they had a «59 minute guarantee» where they pay you $ 59 and give you a free oil change if your car’s not done in 59 min or less. Apparently that’s only valid if you decline their «free» alignment check that is included in the price quote… you have to read the fine print to know that. So you basically have to decline those «free» services that, if you agree to them, makes their «59 minute guarantee» null and void, and even if you have an appt and don’t decline the «free“services, you will apparently wait for a minimum of 2 hours to have your tires installed. They insisted that they couldn’t get the tires installed and do the «free» alignment check in less than 2 hrs, but when my husband made a big deal about it and reminded them of the time guarantee, they were somehow able to get the car done in an hour, WITH the free alignment check. Won’t ever go here again.

A note for anyone who bought their $ 80 coupon book in the last few years — they are no longer accepting any of the offers (even though it was sold to us as never expiring) so that’s strike one in my book.
Came in for a simple oil change and was told it would be a 2 hour wait. There weren’t any customers in the store but whatever, so I decided to make an appointment and came back after the 2 hours. It took another 45 minutes for a basic oil change, and it didn’t help that the guy working the counter was the cousin of the character from O Brother «Have it for you in about two weeks…»
Strike three came when they put the wrong mileage (by 1,000 miles!) on my paperwork and windshield reminder. Not a big deal but when you’re thinking of selling your car and now there’s paperwork saying you didn’t get your oil changed at the right mileage… Ugh. The Midas across the street is more expensive but I guess you get what you pay for.

I called ahead of time to see if I could bring in my car for service. The getleman who answered the phone was friendly and said to bring in my car.
I showed up and the woman at the counter asked if I had a platform appointment. I said no. I waited 3 ½ hours for my car to be worked on. One guy waited over an hour for an oil change and another guy waited over 2 hours for a tire rotation.
Make sure you have an appointment and maybe your own ride to take you home.

I stopped in the evening, they were the only shop in the area I could find still open at 6:30 PM. My sidewall of my tire was bulging due to most likely a manufacturing defect, and well I needed new tires anyways because I had little tread left. Aside from Mr. Bulge, one of my other tires looked like it needed a little air too.
The shop was too busy from their sale they had that day so they forced me to make an appointment to come back in the morning because they were tired. They didn’t check my pressure or anything, they turned me away with an appointment and card which was supposed to have the number to their towing company on it in case I couldn’t get there in the morning. (It didn’t actually have the number of the towing on it.)
I made an early morning appointment, trying to get in before heading to work. Well as you can guess my tire blew out over night with the pressure of the weight of the car so I got to deal with getting a tow in the morning and was late for my appointment. They knew I was coming, they had even offered to give me the sale price on my new tires since they wouldn’t help me the day prior.
Somewhere a little over 3.5 hours later I finally walked out with the keys to my car. Now, I don’t know a lot about cars… but how long does it take to change 4 tires and re-​align a vehicle? And what the hell is the point of making an appointment if the two people who showed up after I did (maybe with later appointments) managed to get their vehicles before me?
I didn’t feel like I had a choice here, they pretty much told me what tires I would buy and laughed at me when I said I wanted to get winter tires. Had I not had a disabled car I would have left this place immediately before the transaction even occurred but I didn’t have that luxury considering my circumstances.
I would not recommend this place; I wouldn’t even consider bringing my car here for maintenance work and certainly not to buy tires again. To their credit, giving me a discount was something they didn’t have to do for me… but honestly it wasn’t worth the trouble. Next time I pay more for better service elsewhere.