Threaded Ink Media

poor attitude when I walked in. ordered several tshirts. one of the red ones was labeled a size small, but was the same size as the mediums I bought and obviously larger than the other small shirts I bought. the lady at the counter could care less. take your business to a place that cares.

So disappointed. We designed our product. Paid for our product. Approved the final draft of our product. Pick up day came and they didn’t have our product. Said they forgot to order it. They were too busy. Our little project and business obviously wasn’t a big deal to them. It was to us. We tried to give this local business a chance but we won’t in the future.

Gave them 2 stars because they are a local Parker business and want to support that. Otherwise it would have been 1 star. The reason for low stars is because I ordered my son a sweatshirt 2 weeks ago (which was my sons birthday present) and still no word from them at all.
I finally called yesterday to find out what the deal was. They said they were sorry but they had moved & everything was disorganized in the store. They also checked on my order and said they accidentally ordered a mens large size. So they would get the correct size in right away and would have it embroidered for me by this afternoon. Also that the embroidery would be done quickly.
I called at 4pm today to go pick it up and they said it STILL wasn’t done. I told them this is very disappointing & that I need to pick up the sweater today as they promised it would be done. The man said, ‘Well we can’t read minds and we had to move our store!!!’ Like them moving was my fault? So I let it go and asked if they could do it today still since they said it would be quick to embroider. They said it would be done by 5pm, so I said I would be there by 5.
Looked at their website and drove to their location. Looked everywhere for them in the building and no sign of them. Called them again and they said ‘oops. we may not have updated our website with our new address.’ Does it ever get better with this company? So sadly, I don’t want to order anything else again from here.
This was a $ 35 sweatshirt with a simple logo for crying out loud! Didn’t even offer a discount or anything for all of their mistakes. Sad. Next time I will definitely use another local Parker embroidery shop, Monograms by K & K.