Community Automotive

Great people. Service was impeccable, and the price was very fair. I highly recommend this place.

Horrible experience with this company. We have a business and brought our truck we use for business there. They made promises they could not keep — like getting the job done within the time frame that it was needed. After they were not able to hold up their end of the deal they verbally had made on the phone — they demanded to be paid!!! If we don’t get our truck on time we don’t get paid!!! So as a result they kept our key. I would not ever suggest using this place at all. Looks like we should have read their other reviews on Unilocal.Looks like they don’t care about being on time!!! What nerve.

I chose this place because of the reviews and location close to me. Pluses, I came to change a headlight bulb and he fixed it for free. He also checked the corrosion on the battery. Negatives, I didn’t have a ride and my car was not taken care of promptly. It would have been good if they gave me a timeframe. I think I walked down the street for an hour or two and when I came back it was still sitting there. I called back a few times for possibly other services and they were booked for a week out so I went somewhere else because I wanted to take care if it sooner. I am not sure if guests can use Wi-​Fi when they wait, but a waiting area with a table or desks would be nice.

Got a flyer in the mail for a $ 14.95 oil change. Went here at 8am with nobody around except for the employees. I was told that an oil change could not be performed until later, and I was offered a 10am appointment. I agreed, and returned at 10am.
As I waited, I was told that it would be about 30 minutes. I quietly waited for 30 minutes and then was approached by Holly, who works the front office. She apologized for the delay, and said it would be another 15 minutes. She asked me if I had time to wait, and I said that I did, if the timeframe was in fact, 15 minutes. I was reassured that it was.
During my visit here however, several drive up customers (some with their vehicle parked running by the front door), would come in to ask for service, and a mechanic would be immediately available to check out their vehicle. Some customers were sold services that were performed on the spot. As I waited, I looked toward my vehicle which had not been moved.
About this time, after 50 minutes, Holly looked over at me, made a frown, and said, «sorry it’s taking so long, can you wait?» I said, «no». She handed me my keys and said, «I can get you back in later if you want». I said, «no thanks, I’ve already been up here twice.
After I got home, I decided to call. Holly was receptive to my complaint at first, and asked what she could do to make it right. I informed her that I didn’t know, and offered the advice that timeframes should be communicated accurately. I informed her that I don’t mind waiting, but not indefinitely. Holly responded by saying, «well, I could have gotten you in right after you left but you weren’t here», with a facetious tone. I basically ignored that irrelevant notion, and also advised that it wasn’t cool for them to service walkins in front of delayed, appointment based customers. Her response was first that that didn’t happen. I began to point out the examples and then she replied, «well, it wasn’t me that was servicing them, they were just unexpected».
I informed her that I would write reviews and the like, communicating my dissatisfaction, but at that point she (or, «they») didn’t care at all. 3 hours wasted behind an oil change that was never done.
If you want to wait, waste time, and be made to feel unimportant, these are your people.
As a side note, while I was in the office Holly took the time to talk with a couple of folks that administered their website for the company. During the conversation, the webhosts were telling Holly about how they will flag negative reviews on their website that will not post without moderator approval. This was discussed in front of other customers, wide open. Having said that, I wonder how involved they are with manipulating reviews on other websites, since they at least seem to be supportive of the concept in theory.

I was really nervous taking my car somewhere new but this was an outstanding experience! Great customer service, quick turnaround time and affordable. Highly recommend it!

I went to this place because they had a coupon in one of the mailer magazines for $ 14.95 for an oil and filter change. About an hour after I dropped the car off, I got a call and they said my car took an extra quart of oil and used a filter they don’t keep in stock, so the price would be $ 27.92. I had a tight schedule and needed the car back so I let them do it for the higher price. Seems like a big price difference to me. Bait and switch?
Also the guy at the counter was kind of gruff. I won’t be going back.

These guys are great! I have 4 (3 Ford vans and a Chevy SUV) vehicles and they are the only ones that I trust to get the job done right. Their prices are no worse than other repair shops but the service far exceeds the competition.

Awesome customer service. I don’t have to schedule an appointment 2 weeks in advance. :) They specialize in Ford, Lincoln, Mercury. But I take my Chevy there.
The Google map is not correct. This business is just south of Lincoln and Parker Rd., behind the stores immediately off of Parker Rd. I can walk to Walgreens or plenty of other places while I wait.