The UPS Store

If you ever want to utilize the services of UPS, do yourself a favor and see Bob Paar at the Parkridge store! We recently had Bob ship numerous boxes of our personal items. He even came to our residence with another store associate to take the items to his store for packing. Bob is very professional and extends every courtesy to his customers.

When you have an insurance claim the final determination always goes back to the origination shipping office — I did not know this. Well, even with extra insurance purchased to cover the package ($ 1000) actual value — they denied the claim and basically told me to go scratch. They are not paying. Looking into this as that’s ridiculous! What is the point of extra insurance if you get to decide if you are paying or not? The broken package was inspected by UPS at its destination, pictures everything. Who just decides — meh no not covering because you don’t feel like it? I haven’t particularly liked the staff at this location before — but the handling of this claim was just done very rudely.

Avoid this store. I got charged $ 4 for them to give me a piece of tape. I thought it was excessive. They called it a ‘package handling fee’.
Yup. You can stick that up your you know what you greedy clowns.
Since there was a ice storm today I had no choice but to take their highway robbery tape. I almost slipped and fell on their unshoveled walkway and steps too. I’m so peeved.

I have never had any problems with this place. Staff is friendly, helpful and I get a receipt for my dropped off packages without asking. They have an automatic door opener which is convenient when you have your hands full.

We have dropped off funding packages (with original unique signature documents here, and paid the rip off prices for an overnight package) to have them totally disappear and UPS has no record of them at all. How can you trust this place or Ups, for that matter.

Always go the extra mile and very friendly. If I call and ask them to check if I have mail in my box, they check for me and never make me feel like it is an inconvenience.

I will never go back to this nickel and dime counting place even though it’s the closest to me. I brought in 3 small packages to be shipped. The guy said he has to charge me $ 1 to tape each package closed, so I paid $ 3 for a couple feet of tape. I felt anxious to leave the place it just wasn’t welcoming.

I’ve been renting a mailbox here for about 8 months. Friendly and attentive staff, greets me when I walk in. They go above and beyond. Very happy with their service.

I used to like the guy there. This time, I got a young girl. She was helpful enough to direct me to call 800 number to resolve one of my issues. I asked her to give me a quote for a package I have. She said about $ 9 dollars. Later on, she said something about another envelop without mentioning any charge. I thought that would be included since she never asked me if I want it. When she give me the final charge of $ 13, I was shocked but too embarrassed to confront her. I paid for the package and walked out kicking myself for being charged maybe $ 9 more if I had just walked to the other side of the street to Postal office. I know that I should have confronted her but she was sure misleading. :(

I’ve only gone here for convenience. I just came from a store by my house and was charged $ 19 on a $ 200 insured item from IL to CA by UPS Ground.
There are things being sent from this store to a suburb 15 miles away and Bob is charging $ 15 as I found out today.
I sent something to Georgia and it was $ 15 via Ground. I got the same item from another store shipped for $ 9.
I will never go back there again.
DO NOT GO TO THE UPS STORE IN PARK RIDGE!!!

the owner of the store goes well beyind his way to make sure the customers get great customer service.
i use this store very often to drop off my parcels with prepaid labels and i get a receipt every time, plus i can use their cart to haul them in .
not to mention the usps office is conveniently located right across the street, which makes it extremely convenient when u have to get to both locations before dead line.
their selection of available sizes for boxes is absolutely amazing, one can find any box they need, from small to big.
they recently renovated the store and updated their copiers, so everything is new and hightech
they also have a loyal customer card, which can save you some $ if you use them often.
definitely recommend

I recently took two 10 – 12 pound packages to the UPS Store in Park Ridge during the weekend. Both packages required insurance (one was valued at $ 800, the other at $ 1,700).
At the time, the rates that I was charged seemed incredibly high for 10 pound packages. I was charged $ 31 for the first package going to NY and $ 45 for the second going to KY.
While the owner initially claimed these were regular UPS rates, I later found out through research and further discussion with the owner on a separate visit that I was charged an insurance surchage beyond the base UPS insurance rate to cover the time my packages remained at the store before they were picked up by UPS. This surchage amounted to 30% of the above shipping charges. If only I knew at the time, I would’ve avoided the loss of $ 28 to cover insurance on time my packages spend within the local store. Ridiculous!
In conclusion, I do not recommend the UPS Store in Park Ridge because of the owner’s dishonesty. I can be fooled once, but never again.
Dropoffs for packages with prepaid labels should be ok at this location, but I would never ship anything from here again that doesn’t have a prepaid label.