Plymouth Rock Vanlines

It’s utterly amazing that this place is still in business after reading the other reviews. We have to tell our story as well because it could help you. It pains us to revisit this but hopefully you won’t make the same mistake.
We wanted to put some of our belongings in storage to make the house look bigger, and easier to sell. Their estimator came out and seemed ok. Two things that stand out from her visit: (1) She asked to buy one of our tables and chairs; (2) she strongly urged us not to take the supplemental insurance. «We’re top pros» she said. We would be wasting our money.
Their 2-​man crew consisted of a short, stocky guy with muscles on muscles. His assistant was a tall, lanky kid who was apparently unfamiliar with how to buy soap or turn on a shower. While he might be a stranger to personal hygiene, he was clearly well connected with street-​level pharmacology. The first words out of his mouth — «Hey, yo wanna sell any of yo shit?» — should have been a warning. This but your furniture thing seems to be a major aspect of their culture.
By the time the truck was loaded they dropped a large, heavy exquisite Sony TV. Sorry, man. Offer for remuneration: Zero. I could go on but I have to go on. We did, however, insist that we never again see the assistant from hell. There was a table/​desk that they couldn’t get through the doorway of the room in which it sat. The next day my wife and I got it out (not easy but then we’re not pros) and they picked it up a few days later. The driver stared at it as if we were Harry Houdini’s grandkids.
Fast forward a few months; the house is sold, our stuff comes back. Same crew! The driver immediately informs us that «we have a problem.» Turns out that our best-​ever piece of furniture, a large leather sectional sofa, was turned into a giant, neon blue Chia Pet. The cheap blankets they had used to wrap it leeched into the Italian leather as a result of the way they stored it in their remarkably hot and humid warehouse. Our $ 8000 investment was now a visual joke.
It is interesting to note that during the load in process the driver all but whipped the assistant, complaining that he wasn’t coming close to pulling his weight (which wasn’t much). He generally carried (very slowly) one, small, light item at a time. He didn’t offer to buy any of our stuff; or sell anything he might have to offer. It must be VERY hard to find good help in the moving business on Cape Cod.
The driver gave me a form to fill out and said the claim would be handled quickly and easily. Not. Weeks of calls to their office went unanswered. The one person I needed to talk to was never in or on the phone or at lunch or… something.
A few weeks later we got a letter in the mail along with a check. For $ 240. They paid us 60¢ a pound for an $ 8000 couch. That was it. No more returned calls.
We won in small claims court; sort of. The «judge» awarded us only slightly more than the original amount. Seems he was a former trucker and sided with the home team.
Please realize when you approach these people that they are without a doubt, in my opinion, the most amateurish, unprofessional, incompetent, laughable moving company anywhere. We have moved many times with Mayflower. Generally they are the Tiffany of moving companies. This company may say they are a Mayflower franchise but you’re nothing going to get «Mayflower.»
On the other hand I can heartily recommend BTI Mayflower up the road in Hanover. They are everything that Mayflower is supposed to be; and this company is not.
You’ve been informed. If you hire this company you deserve what you get.

These guys are partnered and/​or affiliated with Blueline Van Lines. Do not use them!
I am posting my same review as I did on Blueline Van Lines b/​c of this.
First off I am only giving one star b/​c you have to otherwise they do not even deserve a star.
The people that work at this company are DISGUSTING INDIVDUALS. I have held off in writing up my reviews b/​c I was waiting for my movingclaim that I filed through their outside source to be cleared up. Well I just received their letter that they would be refunding me a whole $ 64.00! Imagine that.
Secondly, I reported them to the FMCSA only to find out they are not and I repeat NOT suppose to be conducting business. I wish I knew this ahead of time to spare the grief we went through.
To share with all of you.
We relocated from NJ to NC. The only way I was able to communicate was through text messages and emails. Moving out of state is stressful enough and when you have a moving company that does not cooperate it is even more frustrating. Blue Line Van Lines first under quoted us with a «binding estimate». They then informed us they did not have to honor that estimate even though it was «binding.» The employees that work there are extremely rude and do not want to help you. I attempted numerous times with talking to a «live» person and it was impossible. Not only did they underestimate our move, but also they then charged us double the amount. They were a day late to pick up our goods. I had to call several times to find out where they were on 2÷24÷15. They informed me their truck had to be repaired. So if I did not call they would not have notified me. When I did get a hold of someone they were nasty and did not want to assist you. On 2÷25÷15 they arrived in an «unmarked» box truck that was not large enough for all of our items (Plymouth Rock Van Lines). They didn’t arrive until 11am. They finished at 6pm. We than had to pay the deposit of the original bill of lading with a certified check as they requested in the amount of $ 2,551.68. We were than given a second bill of lading for a second truckload, which they required an additional $ 1,600.00 deposit, and was a higher amount b/​c it wasn’t on their «original estimate». I had to go to a check cashing facility to get the cashier’s check that day. They bought our inventory to their warehouse to unload and came back the same night to finish loading the truck with our items. Again in an «unmarked box truck.» We than had to pay more money for the second truck. They then required $ 3,527.50 be wire transferred to their account in order to release our goods for delivery on March 2, 2015. I made numerous calls from 2÷26÷15 — 3÷6÷15 in attempts to straighten this out.
It was not until 3÷7÷15 at 5pm (Saturday) that I received notification they received payment, and would not respond to any of my calls prior to that. We were initially told a 50% deposit was needed to ship. Then the terms were changed on us last minute when our shipment was picked up to 70% deposit at 10pm on Wed. ²⁄₂₅. It was on 3÷7÷15 we were than informed we had to pay 90% of our bill. On Monday, 3÷9÷15 I than wire transferred $ 2,775.78 as per their request or our goods would not be delivered. The final $ 1,000.00 was to be paid as a money order to the driver upon delivery. So you are aware the original «binding estimate» we were given was $ 6,236.36. In order for our goods to be delivered and released to us we had to pay double the amount, which was $ 12,588.00 or they would not deliver our items. Our goods were not delivered until 3÷12÷15. We were missing a few boxes, as well as several other items. Some of our furniture was damaged. The driver came with one other helper to unload three-​quarters of an 18-​wheeler. The driver then proceeded to look on Craiglists, with out us knowing to hire two (2) additional helpers (strangers) to arrive to my home, where I reside with my husband and two toddlers. I did not find this out until after his random helpers arrived. Hiring strangers, no background check, is not how a company should run a business. They are endangering the safety of their so-​called customers, which they obviously do not value. I am appalled by their practices and they should be shut down so no one else has to deal with the disaster they put us through.
Oh thats right these a-​holes are supposed to be shut down! Please for anyone that may consider using them do not! Blue Line Van Lines (Rahway, NJ– Based out of Chicago, IL) and Plymouth Rock Van Lines Are scam artists!

OH my where do i begin!!! I hired this moving company this past February to move from NJ to NC. Prior to me hiring them i got a quote at $ 1200.00 which included my 1 BEDROOM APARTMENT. Meaning i ONLY HAD 1 BEDROOM SET, 1 LIVINGROOM SET, 1 DINING ROOM SET, AND 10 BOXES. The comapny told me they would be there on a specific date in the evening. They showed up eary that morning. (Now im a female and live alone). Luckily my male friend was pulling up bc i didnt feel comforatble being alone with them. They start to put muy things on the truck and pratically had everything on there except my bedroom set bc they relazied they didnt have the right tools. So one of the movers asked my male friend to take them to Home Depot. So he agreed to take them. So before they left i asked the movers to give me the total bc i had like 3 EXTRA BOXES. SO WE ALL SAT DOWN AND HE STARTED TALKING ABOUT CUBIC FEET BLAH BLAH BLAH AND HE TELLS ME THAT MT TOTAL WAS $ 4800.00. I COULDNT DO NOTHING BUT LAUGH BC I THOUGHT IT WAS A JOKE. KEEP IN MIND I HAVE A 1 BEDROOM APARTMENT. So when i realzied they were serious i asked them nicely to unload my things bc i was NOT paying that amount. So he tells me that i have to give them $ 900 to unload and it has to be cash or money order. AGAIN i laughed bc i was NOT doing that. I called the company and was getting the run around for a good 3 hours. So my dad is a Police Officer and i called him and he called Consumer Affairs and Better Business Bureau!!! Come to find out they were not legal to work outside of NY and thats where the movers came from. So then i called the Cops bc at this point i just wanted my things off that truck! The cops came and they were trying to figure out how my price went from $ 1200 to $ 4800. They couldnt understand them. By this time its after 5pm and we were all just fed up. The movers supervisor tried to come down on the price and tell me that they would do the job for $ 2200 but i wasnt agreeing. I didnt even feel comfortable with them taking my things. Im sure they would of held on to my things if i paid that and wouldnt deliver.(It was funny how they came down on the price that fast). I called the company and asked them if i could just write a personal check to get my things off the truck and for 2 hours they kept telling me NO bc they said that THIS HAPPENS ALOT AND PEOPLE WHO WRITE THE PERSONAL CHECKS CANCEL THEM!!! WELL I SEE WHY THEY DO AND WHEN HE MADE THAT COMMENT I REALIZED THEY DO THIS OFTEN!!! So after i finally convinced them to let me write a personal check bc ALL the banks were closed he tells me (once he takes the check) that he CAN NOT BRING MY ITEMS BACK IN THE HOUSE HE CAN ONLY LEAVE THEM ON THE FRONT PORCH!!! WHAT FRONT PORCH? I LIVED IN AN APARTMENT COMPLEX AND IT WAS RAINING!!! SO MY FRIENDS ALL CAME OVER AND WE JUST ALL MADE A WAY TO BRING MY THINGS BACK IN MY APARTMENT!!! BUT LETS JUST SAY I WON THAT FIGHT WITH THEM!!! THEY DIDNT GET A DIME FROM ME!!! I ENDED UP RENTING A UHAUL AND WE DROVE IT DOWN!!! PLEASE!!! I REPEAT DO NOT USE THESE PEOPLE!!! I DONT EVEN WANT TO CALL THEM A COMPANY BC THEY ARE NOT!!! SCAM! SCAM! SCAM!!! HORRIBLE! OH AND THEY DIDNT EVEN SPEAK ENGLISH AT THAT!!! SMH!!!

Simply HATE HATE HATE this company! Never ever going to use this company and I won’t recommend this company to anyone. First they told me they will come pick up my furniture on March 1, 2015 and the driver will call me a day before. But never got a call so I had to call everyday to ask for update. Finally, the driver showed up after 2 days. I moved from East Coast to West Coast; I understand the weather is crazy during those times in East Coast but at least the company should be providing an update that the driver will be coming in few days. The sales person I dealt with his name is Mike and when I booked this company I was very clear with him that I want my furniture to be there by March 12,2015. He told me 2 – 3 times don’t worry your furniture will be there on time and he kept assuring me. Mike asked how many beds I have and what size, I mentioned queen size with headboard. When the driver came to pick up the stuff, he mentioned it will take up to 21 business days. Also, there will be extra charge on beds as it will take more space. I got so mad that I have the contract where it says QUEEN SIZE beds and there is only one size of queen bed. The driver charged us extra for packing glass materials but Mike told us that you won’t have to worry about the furniture the guys will come pack and unpack for you everything. When I called to Plymouth and spoke to Frank, I mentioned to him that I was told by Mike that the furniture will be in West Coast by March 12 and your driver is saying it will take 21 business days. I even mentioned your lines might be recored, please pull up the record and get this all cleared up. But Frank started yelling and said well if you are going to keep going back on what was said we can’t move forward and your furniture won’t be delivered on time. I know that too Frank but at least have some customer service, your employees shouldn’t be saying things if they are not 100% sure and giving out false information. I was charged extra $ 108 for the tape and $ 60 for shrink wrap. So all together, I was charged $ 1500 extra on my moving furniture.
Oh and to end it, my furniture is DAMAGED and a table LOST! i just bought this furniture 1.5 years ago (so basically it’s new); bed sides are chipped, dining table legs messed up and the list goes on. Definitely did not take care of the furniture.
PLEASE DO NOT USE THIS COMPANY!

I should have read the Unilocal reviews before contacting this company to simply move my Epson 9900 printer from Baltimore to Kansas. The movers arrived hours before they agreed to, which inconvenienced the person who sold me the printer. After moving it into their truck they demanded money as a «tip» for the movers. The seller had to run out the house due to their coming too early, and he left his wallet and cash at home. That was on a Thursday. I called the company on Monday for a status, and was told that I hadn’t paid anything, although I had paid $ 230 of the $ 1150 estimate on day one. Not only that, I was informed that I owed more than the estimate, which is crazy because I told them exactly what was being moved, the dimensions, the weight, and the few extra items that were in a separate box. I told them that it was on the third floor of a photography studio and that it was going to the second floor in my house. I am a college professor, so I know how to communicate clearly and succinctly. I have no problem understanding a contractual agreement. When I called on the following Monday (which is when I am writing this review), I was given the extreme run around. I was sent to voicemail numerous times. I was hung up on three times, and no one called me back. I finally got through to someone who had hung up on me earlier. I still got no answers, other than that it takes 72 hours to update their computers. We have all worked with computers, so we know that updating a program with billing and payment information does not require 72 hours. I responded to an email from «Quality Control» but it bounced back as Undeliverable, even though it requested a response! I made a call to their Sales Department, and that called was answered immediately! You figure. I feel as if someone has my valuable property, and is holding me hostage. PLEASE DO NOT LET THIS HAPPEN TO YOU! If it ever arrives, I am worried that my printer will be severely damaged, like the experience of so many others who have reviewed this company. YIKES!!! I REALLY SCREWED UP!

If I could give this business less then one star I would. I spoke with one of their moving consultant «Ray» and I was given a quote to move 54 items from IL to GA. I was told that their quote was binding and that it would not change unless I had more items to move which I did not. The movers pulled up in a small Budget moving truck which I instantly know all my things were not going to fit. Once they came inside and saw my items they was wanted to charge me an additionally $ 1200. I immediately called the sale consultant who forwarded me to the business owner I think «Frank» who was asked did the movers give me a another estimate, I told him yes and I also told him I wanted a refund on my deposit. He told me I was not entitled to my deposit because I was canceling within the seven days of the move.
I couldn’t believe it, I hung on this guy and immediately filed a complaint with the better business bureau PLEASE PLEASE DO NOT USE THIS PLACE! If you looking for a moving company the best way to go about it, is have someone come out and do a accurate inventory of your items first. Then there’s no discrepancy when it’s time to get an accurate quote.

Worst company ever !!! Can not stress how Horrible of a company this is!!! No no no no no

Horrible!!! NEVER GO!
One bike missing, son’s toy table missing, desk missing, 10 boxes missing!!!
Extra pay, if you want your stuffs back on delivery day!!!
1. First, Neil offered the estimate with low rate $ 3.50 per cubic feet and then «manager» called and urged to make contract with $ 100 discount.
2. Frank gave a call 5 days before pick up day and emailed me the RAISED PRICE almost $ 1,000 with same items and number of boxes without my consent.
3. They were LATE for 5 hours and raised another $ 750 for over cubic feet which Frank had reduced the total cubic feet from the original estimate without my consent. And asked me X-​mas tip !!!
4. Cindy, customer service, called me while my family were driving down the South, and asked another $ 700 to pay right away unless they would hold my stuffs. And Cindy promised to call me to make sure they received it and again promised me that they wouldn’t hold it.
5. Paid at once, hoping to get my stuff back on time. But never gave me a call once they got the money.
6. No call and passed my expected delivery day.
7. 17days later passed from the expected delivery day, I called them and got a notice that they will compensate when no delivery after 21 days.
8. Finally, on delivery day, the driver threatened me if I do not pay $ 800, he will not deliver my stuffs. I paid extra $ 500 with remaining bill.
9. One bike missing, son’s toy table missing, desk missing, 10 boxes missing!!!

After finally getting my furniture, there was damage to two tables, a mirror, and my scooter. I’ve been contacted by three other people who hired them and had similar experiences. If you go to their website and look at the reviews, you will see how many others have been ripped off and experienced what I did. Please do Not use Plymouth Rock Van Lines. Here is a link to the reviews

DO NOT USE THIS COMPANY!!! Where do I begin?
First, I will start with how this all went down. I got a call from Plymouth Van Lines offering their services after a few online searches for moving companies. I told Piere, my sales consultant, my story. I was not fully aware of everything in my storage unit, as per number of items, because my house was packed for me. My husband committed suicide in my old home and I could not return home after his death so I had my house packed for me. I TOLD PIERE ALL THIS! I told Piere that my unit was the size of a one car garage filled to the top. I even gave him the dimensions of my storage unit. He asked what items I could recall I had and I named the big stuff that I knew. So he quoted for $ 2160. He told me pick up would be January 7^th. After a few different calls and quotes I went with them since they were somewhat in the middle regarding price. So I didn’t pick the lowest bid because I didn’t want anything ruined. I had so much stuff in my unit that had a lot of sentimental value to me.
Pick up was HORRIBLE. They were 6 hours late. My sister was supposed to meet them at my storage unit in Chicago at the time of pick up but they were late. They then ARRANGED IT WITH MY SISTER, NOT ME, to pick up my STORAGE KEY and move my unit at 9pm!!! They had my sister sign papers and went to my storage unit without anyone present and loaded the truck. Later that evening, I get a picture from the driver in a text message with a bill of $ 6116.50. My original quote was only for 580 square feet @ $ 3.50 per square foot. Then they charged me an additional 720 square feet @ $ 5.25 per square foot. Plus some «packing costs,» which is ridiculous because my whole unit was PACKED! After receiving that via text message I begged the driver not to leave with my stuff! I didn’t agree to those terms and did not sign off on that. I said I could not afford it. Return my stuff now!!! He told me to call customer service the next day. Didn’t return my stuff. I couldn’t believe I was so under bid! Piere went by number of ITEMS. Then they plug it into a computer and tell the square footage! What the heck? If I gave the dimensions of 15×10×10… He could figure out the square footage himself right??? Needless to say I didn’t sleep that night.
I called customer service bright and early. I got the run around from person to person all day long. One women told me I could get my stuff unless I paid in full. I said «Heck no I didn’t sign anything agreeing to those terms or any price change. NO ONE WAS THERE TO SUPERVISE THEM!!!» I called Piere CRYING saying he under quote me. He said I went by the ITEMS you told me. I said «I told you the dimensions of my storage unit and said it was full.» He said «I don’t recall you saying that» and then he got really snappy with me! I called pretty much everyone I could. I got so many run arounds, different prices to drop it all back off, them saying they would only deliver the original 580 square feet then I could pay the rest when I could and they would put it in storage. It was crazy.
Finally, after I threatened with a lawyer, they returned some of my stuff to the storage unit and brought ONLY the 580 square feet to New Hampshire. WHICH WASN’T EVEN MY FULL INVENTORY LIST!!! Their computer calculations are a SCAM!!! I got NOTHING!!! I got my couches. Missing cushions! I got TWO OUT OF FOUR chairs to my kitchen table and NO KITCHEN TABLE! I got my 51″ Samsung TV WHICH IS BROKEN NOW BECAUSE THEY HIT IT MOVING IT! I didn’t get my daughters bed. I got my bed with NO BOX SPRINGS!!! I am MISSING A CHAIR TO MY PATIO SET!!! I had 40 medium boxes listed on my inventory list and I got 30!!! DISHES BROKEN!!! AND THEY WERE ALL WRAPPED!!! ALL THESE THINGS WERE LISTED ON MY LIST!!! I told them to return everything else so I could at least get my big items that was listed on my list and I didn’t even get that.
This company is a scam!!! They made a HARD situation for me even more difficult. I have been diagnosed with severe Post Traumatic Stress Disorder after my husband’s death. PLYMOUTH VAN LINES TRAMATIZED ME EVEN MORE!!! I can’t stress enough how awful this company is. I have texts and phone calls between many individuals in this company and proof of everything. I fully intend to contact a lawyer. DO NOT USE THEM!!! After paying for my husband’s services and not getting life insurance because of the Suicide, I can NOT believe how horribly I was racked over by this company. The driver IVAN, who ruined all my stuff and had no remorse, I don’t know how you sleep at night. This company makes me SICK!!! HOW ARE THEY STILL IN BUSINESS!!!

Chipped furniture, extra charges, $ 54 for 12 rolls of tape, extra $ 275 for additional «steps» but if you give the loaders a nice tip they will make that charge go away. Nightmare. Over $ 3000 for less than 875 cubic feet for a 900 mile trip. Delivery on other end was delayed by one day which was fine, driver communicated really well and was nice. Two guys to unload, 18 wheeler on a tight street, first box in the door resulted in a long scratch across hardwood floor. All furniture unloaded on first floor to avoid additional «step» charges (long carry) so we moved everything upstairs ourselves. Corner of dresser broken off, sofa table chipped in corner, new headboard chipped in both corners, shelves broken, dishes smashed, and quite a few items missing including a desk (legs arrived though) a expensive picture and piece of metal wall art and a new drill. Almost every box was broken open at the seam and a few had been quite obviously opened.
I would sooner carry the stuff on my back and walk through the Sahara desert with no water than to ever use this company again.

These guys are scammers along with their partnering company American Choice Van-​lines. We were relocating from California to Florida with 2 kids. We found Über Movers on a government website in the top ten list. So we did our research on Über Movers and gave them a call. Next thing you know Pierre answers and after we agree on a price, he tells us we have to pay a deposit so we go to the website and it says Plymouth Rock Van-​lines. So I asked him about it and after reassuring me and me verifying the phone numbers are the same, I agreed to pay the deposit (but this was my first red flag).
Then American Choice Van-​lines show up to pick up our furniture. Hmmmm (2^nd red flag). The movers said they had extra room on the truck and do we have more to load, so we give them a few more extra things. Then when they’re done loading, low & behold, they tell us we’re over our estimated cubic feet. WHAT???
Plymouth Rock gave us an binding estimate over the phone for $ 4200 which we agreed to and that was after us telling them that we had a tight budget and didn’t have any more money. Then American Choice cleverly had us sign a blank new estimate that was attached to the first estimate. And now American Choice filled in the new estimate with a new price of $ 6700 and are threatening that we have to pay in full or else they won’t deliver our furniture! This cant be happening! They totally scammed us! We try calling and get nothing but the run around. The stupid idiots that answer the phones wont transfer us to a supervisor or tell us who to contact.
On top of all that, they promised to deliver by 2 weeks and now its been 3. We have had to buy air mattresses for me & my kids to sleep on, I had to purchase dishes to eat on and clothes/​shoes to wear to work amongst several other things.
They’re complete scammers and are all in on it. They don’t call you to tell you anything about your delivery status and its hard to get any answers from anyone.
DO NOT USE AMERICAN CHOICE VANLINES OR PLYMOUTH ROCK VANLINES EVER! THEY WILL ROB YOU BLIND & NOT CARE!