Lou Malnati’s Pizzeria

This location is carry-​out and delivery only. We have never had a bad experience here! They stay steady with customers, but if you call ahead for pick about 30 minutes in advance, you can usually minimize the waiting. You can also place your order online. But let’s be honest… nobody really minds waiting around for perfect pizza! Also, there penne ala malnati pasta dish is worth trying! 5 stars!

I’ve been visiting this location quite a few times recently. The location is very convenient for me to pick up a salad or pasta. The staff is always friendly and the service is always exceptional!

A little wet and soggy.
No no the weather in Chicago, the pizza at this particular Lou’s location. We have ordered here 3 times and each time the pizza seemed slightly undercooked. The middle was wet and not hot at all.
Honestly the pizza was better the second day when I warmed it up in the oven.
I feel like a turd giving them 3 stars because I really like Lou’s pizza.
For the true experience head to Lincolnwood and dine in.

I have ordered here a couple of times and for a pizza that was shipped frozen and then reheated, fabulous! I live in Maryland and will be ordering here again until I can make a trip to Chicago and sample it in person.

The greatest pizza pie.

The pizza is Lou’s pizza. But the service is slow. The people around me were waiting approximately 15 minutes after the time the pizzas were supposed to be done.

Easily one of the best deep dishes in Chicago. We went well out of our way to enjoy Lou Malnati’s because our flight was cancelled and we felt we deserved a little treat.
This pick up location was efficient and friendly.
We ordered a medium deep dish with half peppers/​onions and the other half will gardinier. The gardinier half was incredible. They package everything extremely well so it came piping hot even though it was for take out.
Needless to say this hit the spot after an ORD fiasco and getting stuck in Chitown overnight. I still can’t decide if I like this place better than Giordano’s but am very happy to have so many options when I’m in the area.

Pretty good pizza. A bit pricey. The crust is not as deep as giordanos. The pricing for extra toppings is ridiculous.
This location does not deliver to des plaines area. And this is only pick-​up/​delivery only.

This is a delivery and carry out location. Very simple you order and ½ hour later you come and pick up the food. I ordered The Malnati Classic which consists of Italian sausage, extra mozzarella cheese and a butter crust. This is Chicago pizza at its finest. A little hint it is better the next day as all the flavors meld into each other overnight.

Whew, what a relief.
My wife and I are longtime fans of Lou’s; it’s not our absolute #1 favorite Chicago-​style deep dish, but we like it a lot. So we were happy to find a location very close to our new home in Park Ridge. HOWEVER – the first time out, we got a pretty poor pizza. Not absolutely terrible, but bad for Malnati’s. It lacked flavor – not enough sauce and cheese – and was dry and bready. Also, I waited over twenty minutes past the quoted ready time for my pickup order.
They sent us a $ 3 off coupon though, and we were amenable to giving them another shot anyway, since previously their brand has been so reliable. We made absolutely the right call: last night’s pizza was superb, everything that we expect from Malnati’s. And it was ready exactly when predicted.
So Lou’s goes back into our Park Ridge pizza rotation. Whew!

Yikes! Lou Malnati’s is my favorite place for this crust izza. We normally go to the Elk Grove Village Location as we are half way in between both.
Never again will we pick up in Park Ridge. Our first experience was bad — we thought maybe they had an off night so we tried again.
Our thin crust was so thin that we said that they were using the dough from a small and spreading it out to make an extra large. You literally had to scoop the mush of a middle up with a spoon as it was so soggy and thin it was not pizza.
We asked for light tomato — meaning we wanted half as many tomatoes on the pizza as a topping. They were so many tomatoes on it we could not see the cheese.
We will be heading back to the Elk Grove location where they know how to cook a pizza right.

Okay. I can’t tell you not to order from Lou Malnati’s. The pizza is excellent. It is actually my favorite. However, I can tell you not to order from this Lou Malnati’s.
You might ask why someone would ask you to deprive your instantaneous desire for Lou Malnati’s awesomeness or delay it by driving to the Lincolnwood location? Well incompetence is the reason.
I moved to the burbs 1 year ago and in that time I’ve ordered from this location 3 times. Every single time the order was wrong and 1 of those times I waited an hour longer than I was told despite the fact I called it in a day in advance. I’ve spent a total of roughly $ 250 on all 3 orders.
My wife spoke to the manager about this and he said don’t worry about it we will take care of your next order to compensate for screwing up my $ 150 order and making me wait an additional hour for it. So, we called to give them a 4^th chance and apparently that conversation never happened. My wife was put on hold 4 times and bounced to 3 different people. None of which were helpful. So we hung up and ordered from Giordano’s.
Please do not order from this location. Hopefully they will fire the manager and get someone competent in there. That way I don’t have to order from Giordano’s.
The food gets 5 stars, but the service gets 0 so 2 stars is about right.

I’ve lived in the area for about 2 years and didn’t know this pick-​up/​delivery location (only) existed until last week. I’m so glad it’s in a convenient strip-​mall right on my way home from work.
I placed an order online at about 3:30p and chose a 5p ‘ready by’ time. It was ready as promised. Online ordering is very convenient and easy.
I love Lou Malnati’s pizza, especially «The Lou», which I ordered last week. While the pizza was everything I had salivated for, it was a bit watery, thus my ⁴⁄₅ review. I’m sure this was because of the spinach. Spinach really has a tendency to water things down (especially if the spinach was from frozen). Taste wasn’t altered, but maneuvering the pie took a little extra care. Pizza was LOADED with toppings. They don’t skimp here. I love the cheese blend and the butter crust (my arteries don’t). The pizzas taste just as great here as they do at the restaurants.
Location appeared to be very well-​staffed and all of the customers seemed to be taken care of in an efficient and quick manner. Staff was very friendly, so that’s a bonus!
Will definitely be back.
Where do I find coupons?

After my last review I received a call from the District Manager and he was very understanding and apologetic so I am changing my review because it means a lot to customers who spend there hard earned money to have the company respond in a timely manner.

Pizza pretty good for a deep dish. We got the classic Lou Malnati pizza. It was very good and what I expected a deep dish to taste like. I’m a New Yorker so going to Chicago and having deep dish was a dream of mine. They did my dream justice. It was a little messy and weird (having to eat it with a fork and knife) but delicious. We also got a Lou Malnati salad with the house sweet balsamic dressing and I was blown away by how good that dressing was. I want that damn recipe!!! I must have more of that dressing in my life. I would definitely love to have their pizza again and compare to the other spot everyone was always talking about.

I absolutely love this place.
Only bad thing is carry out only.
Great Pizza and the Bruchetta is the Best !!!
The Salads are really good.
They have slices of Eli’s cheesecake and Italian ice.
They also have fresh frozen pizza ready to go.

Prompt service and friendly staff. Always love a piece of Lou malnati’s pizza. This location is a take out only but planning to expand with full restaurant service next door. I will definitely be back for more!

Lou Malnatis Pizza is amazing. My family and I have lived in Chicago for more than 20 years and never had deep dish until we settled for Lou Malnatis. Everyone we know said its the best and they were right! Just perfect. We tried their thin crust pizza too and it was just as great.
Location wise: Park Ridge isnt too far from the Lou M’s dead zone that I live in. The kids that work here arent too nice. They didnt mess up my order just my name. The kid also gave me an annoyed look when i corrected him. Sorry, Anna isnt Anelle.
Will I order Lou M’s again? YES. I’ll try dine in too. However, a smile can go a long way.

It was great, but it didn’t wow me that much surprisingly.
The cheese was thick, the crust is super thick, you get full just by eating one slice of it. The pepperoni is pretty good.
If you like thick taste of pizza, I assume you’d like this, but I like it thinner and simple.
I don’t think I wanna go for this pizza when I am back in Chicago, I was not too impressed of the whole taste.

As much as I love a good pizza, I find that maybe I’m too unfamiliar to fully appreciate a true Chicago deep dish. Not to say that the pizza was bad, I just felt that nothing really stood out enough to praise. The butter-​crust was baked well both on the outside and underneath, but the taste was just not cutting it for me; it honestly tasted like a crispier version of Pizza Hut’s crust. We had ordered «The Malnati Classic» so our pizza came with a lean sausage and extra cheese; the sausage definitely being the highlight of it all. The top layer of diced tomatoes is simplicity at its finest.
The Malnati salad was definitely the best thing we ordered that night. Not too heavily dressed with their amazing vinaigrette and the salami bits in there just complimented everything so nicely. A stuffed spinach bread was also ordered, but that can be skipped if you’re ordering a pizza.
Pricing is definitely reasonable. 2 slices per person among our group of 4 and everyone was stuffed. Came up to be like $ 10~ split evenly. Definitely good, not great.