Albar Products, Inc.

I have worked with many home improvement companies over the last six years. My neighbor recommended me to go with Albar products. To this day, Albar products is the best company I worked with. Albar products had the best customer service when I called about the products and services. The customer representative listened to my concerns and issues about my house and gave me very thoughtful advice. Before working with Albar, I found that many representatives from other companies listen, but rarely take the homeowner’s concerns seriously. I always ended up feeling neglected with estimates that were over charged. I felt that I was just another job.
When the Albar sales representative arrived at my home for a consultation, he was different from the others. He took notes and gave me very considerate advice and worked with my concerns. He was friendly, personable and professional. The crew members were friendly, respectful and professional. The work was excellent from beginning to end. My project involved replacing all the windows in my house and it took place on two very hot, humid days; however, the crews’ work was professional and consistent. The work was done on time as they promised. My house looks like a new house and I am getting compliments from my neighbors. I am very pleased with the excellent work. I highly recommend this company to anybody who is looking for quality work and great customer satisfaction.

don’t let the past reviews fool you. i would give albar products zero stars if it would let me. this company is unethical and deceptive. they have no business ethics. they will not uphold their end of the contract when an issue arises.
we had an unauthorized material change which was not done on in an acceptable form of communication per contract. this unapproved changed cost the association nearly $ 13,000.00. when our new board of directors requested more information, albar was very uncooperative and could not provide an acceptable form of documentation. not only were they unwilling to address the concerns that were brought to their attention, they unjustly placed a lien on all of the units in our association. an upstanding, ethical company would work within a reasonable extent to resolve our issues. to place a lien on our homes as the only response to reported issues is dishonest and unethical.
run away from albar products in niles. if you find yourself stuck with a contract from albar products in niles .read the contract over and over and have someone constantly overseeing their work to make sure you are getting what you paid for from albar products.
shameful company to say the least!

I can not say enough good things about Mike, Bill, and Moe. We’ve now replaced every window and sliding door in our house. The experience has been absolutely wonderful. If we ever buy a new house this is the only window/​door company I would use. Thank you for making things so easy and affordable.

This company has the worst customer service. This is the second negative experience that I have had with them. The first time I was replacing two kitchen windows as part of my complete kitchen remodel. I ordered the windows way ahead to make sure they would be in (was told it would be about 6 weeks). I then designed my kitchen and ordered my cabinets (which took 9 weeks) and they started my kitchen demolition — and ended up waiting on the kitchen windows because they still weren’t in (took 12 weeks on the kitchen windows). I think they forgot to place the order. This second time I ordered 9 windows and 3 skylights in July — again told it would take 6 weeks. They came back many weeks after I placed my order and said they measured wrong — but that my order was still in process. Finally after 12 weeks my windows arrived. But no one ever calls you to tell you — you have to bug them. Bill never seems to have any problem getting my emails when I send the executed contract; however, when you send an email asking on the status of your order you will never, ever get a reply. You have to call and bug people at the office. They scheduled the install but unfortunately the installer broke his foot and they had to cancel. It appears that they only have one person that can install windows. They are here today and I was told by the scheduler they would start with the skylights as long as the weather was good. When the installer showed up he said he wouldn’t be doing them today because he broke his foot. No one at the company seems to care that they measured wrong, drastically delayed my project, tell me different stories about what will be installed or if they ever get installed. No one has given me any indication at all when they will actually be able to install the skylights. Given that they one person they have broke his foot it is not likely to be this winter — and they were the whole reason I was replacing my windows as they are very drafty and they are in my master bedroom. Worst customer service and will not be using them when I replace the rest of my windows.

This company goes above and beyond. Everyone I worked with was wonderful. My windows were installed today and I love them. Thank you Cheryl, Bill, and The rest of the Albar team! I couldn’t be happier!

Hire this company if you need doors or windows. I needed 4 windows and 2 sets of sliding glass doors for my condo. Got estimates from 3 different companies. Albar was the most reasonable. They were efficient, cleaned up after themselves perfectly, and most importantly installed beautiful products. I love my new windows and doors and I would absolutely hire Albar again in the future.

I could not have had a better experience in my door purchase/​installation process. The salesman (Mike Patti) was extremely helpful and made choosing what type of door painless. The installation folks (Steve) were fantastic, did great work and were very friendly. The service was great for all parts of the transaction. The price was great as well!
I highly recommend going through this company if you need any kind of door.