Sunrise Lodge, a Hilton Grand Vacations Club

This is a beautiful, updated resort. But I was most impressed with the customer service. There were a few issues with my third-​party reservation and Jordan was very helpful and proactive in getting everything resolved. He certainly provided five-​star service!

The hotel is lovely. Lobby and rooms are cozy, clean and comfortable. You can warm up after skiing by an open fireplace in the lobby and make your own coffee/​tea/​hot chocolate all day and night.
There are public women, men and family bathrooms and showers to tidy up after you’ve checked out but chose to continue to ski– your luggage is meanwhile supervised and locked in safe storage so you can hit the slopes without worry!
ONLY reason why I’m taking off a star is due to the checkout regulation which is at 10am. My flight got cancelled due to the Jonas storm and I was waiting to deal with Delta Airlines, frustrated and worried; I called the front desk as mine for an extended check-​out which I was promised the night before just in case of this situation. The girl said no and although I pleaded for even 30 min extension, she was quick to dismiss and be cold about my situation and end the conversation. Snippy and rude end.

This place is gorgeous! We stayed at a one bedroom two story suite and it was just perfect! The kitchen was fully stocked with all the cooking tools you would need. A fireplace in the living was perfect for a chilly night. If one they’d have a restaurant at the premises, that would give them 5 stars. Def coming back!

Great staff, great location! We stayed here is early ski season with our four children and were extremely comfortable in a two-​bedroom. The staff were very helpful and went out of their way to make sure our trip was smooth. We were here before Canyon opened and skied Park City. It would be ever more fabulous to utilize the ski-​in and ski-​out amenities. Next time…
Shuttle was an excellent bonus!
I recommend the Sunrise Lodge!

We came to Park City for fall colors for one night. This place was a very descent hotel, offers a good service and clean room. A short blond petite lady at concierge was super friendly and nice.
It’s considered to be a off season now so it was quite empty and quiet but my only complain was that our room was at 1^st floor facing a big parking lot and it was loud in the morning.
I don’t ski so I don’t think I’ll come visit here again anytime soon but I do recommend this hotel.

Staff was awesome and this is a great location for The Canyons. Stayed during the offseason. Only complaint is how thin the walls are. You can hear the neighbors TV bass and volume… So disappointing for a resort like this to have taken short cuts. In all honesty I wouldn’t stay here again for the noise factor alone.

What a wonderful hotel — very comfortable and extremely clean. It is in a quiet/​secluded area but still easily accessible to restaurants and shops. Very much enjoyed my stay for a great price — honestly, I was expecting much less for what I paid. Will definitely plan another stay here if i’m in the area again.

I am a longtime Embassy Suites customer which I have been extremely satisfied with: unfortunately, as a result I was scammed into making reservations for a «great opportunity» while making my reservation for a stay in San Diego with Embassy Suites. I would have never thought Embassy Suites (Hilton) would have ever put their customers in a Ponzi, sleazy, timeshare scheme. Once I figured out what I got myself into I tried to cancel my reservation but I would have been charged double of what I paid if I didn’t show up. I ended up paying 445.00 for a 3 day stay at a sub par glorified hotel room and I had to sit through a 2 hour timeshare presentation. I was promised a 1 bedroom with kitchen. when I arrived I was placed in a studio (no kitchen) handicap bathroom, king bed, with paper thin walls, noisy refrigerator, and poorly ventilated room. I would give it a value of 75.00 per night. what a joke! If Hilton continues down this path they will continue to loose customers. I have never written a bad review but this was ridiculous. Make sure you do your research before staying at this location. I certainly wish I did.

I’ll make this simple. Promised a king bed with kitchen. Given a handicap room 5 hours later with a microwave and a mini fridge that hummed and ticked all night. And we were lucky to get that. Walls are super thin. Good luck catching the shuttle to Main Street or Park City if you don’t get a «Ticket» an hour before. And if they fill up you’re screwed. We got suckered in to a «time share» scheme and when we realized it we were told we could not back out without incurring full costs. Not worth the stay. Not staying there again. I’m sure the manager will write a nice little note down below this stating how sorry he was and that I can contact him via email. Where the hell were you when I was there? Oh, I remember … Yelling at an «owner» of a time share because he wanted to come by and get coffee a few times a week. What a joke. It’s a freaking cup of coffee. You made yourself and this company look like assholes.

Good resort.

Ski valet is a very nice touch it was very useful. Front desk staff and concierge were very helpful in ensuring that our plans needs were met. Great location to canyons resort. Downside is only restaurants within walking distance or resort type restaurants with overpriced food that isn’t that great. With that being said there are plenty of shops and restaurants nearby.

REGARDING THE ‘TIMESHARE’ SALES
I’m not sure if this is a regular hotel or just timeshares but I need to relay a super devious story. My wife was planning our family trip to San Francisco where everyone stayed at a Hilton (which was great as usual) and while booking it, the person on the phone from Hilton asked if we were interested in coming out to Sunrise for $ 229 for two nights to ‘enjoy winter anytime this season’. The catch was that we had to buy it then and that we had to listen to a sales pitch about the timeshares. Okay, fine… there’s a 0−1% chance I’d consider actually buying something but we figured that this place runs about $ 350 a night during the week so that’s not bad… and if we want a weekend, there would be a higher rate (I think $ 100 more total). No problem, understandable. We were CRYSTAL CLEAR in saying that, «We have kids… what should we do with them during the presentation?» Cheerfully, the guys was like; «Ah, bring them along… totally fine, they’ll have a great time.» Alright, cool. Everything was all chummy on the phone, sounded good (even though he was obviously reading from the script) but it’s Hilton — we trust (ed) the name.
So… we paid the money. Then, this week we ‘tried’ booking the trip. Um, blacked out until April… what?! What «season» are they talking about then? Snowboard/​ski season is December until late March. Then, fine, we’ll do April… oh, «sold out.» — can do May. MAY?! Out of curiosity, I checked if it was sold-​out via various booking sites… nah, not sold out. However, they said we could pay more and have it in March. Wtf? Oh, also — NO KIDS but we could pay more if we wanted to bring them. No kids?! We couldn’t have been more clear, we had a whole conversation about it on the phone. So, fee for something ‘in season’ and another fee for kids. Then we’re back up to full price basically and we STILL have to listen to a sales pitch? No effing way.
The issue was that it was «non-​refundable» and they didn’t want to refund it… even though we bought it based on false information. We had to get the credit card company involved in a three way conversation and the person on the Hilton side was nice enough but didn’t want to give the money back… but eventually did after my wife leveraged them. They never apologized but still refunded it when my wife said, «I know you record these conversations, please play it back and you’ll hear exactly what we were told before we purchased it.»
The bottom line is this… if you’re trying to sell someone on a timeshare, already people’s guards are up… the LAST thing you want to do is justify those instincts. If they are trying to cheat us on a simple two night stay, then what else would they be up to, ya know? Here we are, two people with a family and a good amount of income, avid snowboarders; their PRIME demographic, and they’re trying to sell, sell, sell before we even get there? Trying to add all of these extra fees? In the whole scheme of things… it’s a TWO NIGHT stay to give us a sales pitch, and they’re trying to cheap out on that? If they can’t get that right, to me, that’s just the tip of the iceberg of what I’d be buying into. We were willing to invest our time and money on flights, car rentals, take time off of work to come out and get the sales pitch… and they blew it.
I trusted the Hilton name and it’s a shame because this property actually looks really nice but if it’s managed like that, then I can’t trust them and I’ll just book elsewhere in Park City.
What a shame.

The hotel is relatively nice, we had a king studio and it is definitely way too small, a king bed too most of the space in that room like 80%. But the bathroom is nice, has a shower and a tub.
But the biggest turn off is that the day after I checked out I found out that my CC was charged $ 30 out of nowhere. So I called the hotel immediately. Their customer service sucks, with no personalizing I feel like I was talking to a machine, and the representative transferred me to their account manager when the call got transferred no one talks and after 30 secs awkward silence she finally said «hello?» And it turned out that I was charged twice on parking ($ 15). Definitely a mistake shouldn’t be made.

We have been multiple Hilton owners for 15 years and have stayed at all the other HGVC resorts. We have also visited many RCI timeshare resorts over the years.
The accommodations, facilities and layout are the very worst for the studio units here in Park City than anywhere else.
The studios are pathetically inadequate here. They have some with king beds and views but no washer dryer and no cooking facility. The studios with cooking have only queen size beds, no W. D, and views of a wall. All the studio rooms are so cramped there’s no counter space. If you choose a room with a cook top, there are no pots and pans and no utensils. When you finally get them to deliver the utensils, there’s no room to store them, and no dishwasher in any of these units.
These units are not properly sound proofed. This is a property that was only 25% full. During ski season the noise will be unbearable.
Hilton picked this property up on a condominium foreclosure three years ago. This place was not designed as a luxury timeshare. There’s only one entrance and there are no adjacent parking lots. All parking has to be valet at $ 15 a day. The system is set up to call the front desk to request your car. On 2 occasions we called the front desk and gave them the ticket number of the car. When we arrived to pick up our car, the valet desk had not gotten the word from the front desk. Going forward into ski season with this system, there will be chaos at the valet with the amount of vehicles entering and exiting in very limited space.
They have a very small pool and fitness center. The treadmill is broken, the incline setting doesn’t work. The pool is outdoors and small. The fitness center is located in the lobby building which means that guests staying in other buildings will need to go outside in subzero temps after working out to return to their room. This is poorly designed and not practical.
Our particular room had several issues needing to be addressed. The carpet was worn and dingy. The commode seat was loose, we tried to tighten it. The bathroom door hinges are rusted and need oiling so they do not squeak so loudly. There was a very slippery tub and no tub mat. That has to be a safety violation.
The internet was inadequate with only two bars of signal strength. There’s no streaming video, so our devices were rendered inoperable. There is no excuse for this in an HGVC property! The TV listings in the channel guide were totally inaccurate and useless. The coffee pot was tiny and the smallest we’ve seen in any timeshare.
Our HGVC confirmation gave us a «studio premier» but we did not receive a studio premier. When I contacted the GM, Rafe Sykes, he wanted to argue with me. I stopped by the previous day and was promised a King room with a «Studio Premier» view. When we checked in Eric gave us a horrible interior room without mentioning that it was a pit. They are obnoxious to HGVC owners and they were only 25% occupied.
They charge a premium for their rooms but they have no restaurant on property, and there are few and far between places to eat nearby.
We departed this disaster area a day early.

Great location, rooms are nice, staff is friendly. I love how it is walking distance to really everything in the canyons area. The Sunrise trail is an easy hike near the hotel and the zip lining here is breathtaking. Be careful with the concierge, she may try to sell you on a timeshare. The rooms are really everything expected but nice and clean. We stayed on the 4^th floor with an amazing view of the canyon.
My only complaint which is fairly major is the internet. It is absolutely horrible! If you can go without a connection for a bit then this place shouldn’t be a problem.

The story behind this property circles around an investor that built what would have been a stupendous condo project… but it was abandoned in the financial crash of ’08, and eventually picked up by a Hilton franchisee. With extreme upgrades, it is, in my opinion, a 1^st Class accommodation for those wanting a «condo-​home» away from home. I’ve been a Hilton Diamond member for years, and in my opinion, this is as nice, if not nicer, than most of the Grand Vacation Resort properties at which we’ve stayed.
My recommendation for Park City? Don’t be fooled by hotel photos taken and published by the hotel. You really need to read the reviews. While I thought Marriott was «top of the line»… I see more issues in the two Marriott properties’ reviews here on Unilocal than for Sunrise. Again, and ultimately, it’s your choice. While I doubt any Park City property is «bad»… and based on my travel history, I would return to Sunrise before «testing» any other hotel name in Park City.

Beautiful hotel, perfect location, right on the slopes and very luxurious. Perfect place for a quick getaway with family or just a significant other. I stayed for business, but would love to come back for a personal stay.
Clean, friendly, kind of pricey, so bring your credit card! Well worth it! And the shuttle to downtown is free. Dong forget your bikini!

My wife and I stayed here, along with another couple, for four nights. Each couple had a 1-​bedroom condo with full kitchen, 2 bathrooms, and a gas fireplace. We all loved the facility and the staff. The valet parking staff, in particular, was fantastic. The rooms are huge and well-​appointed. The beds are super-​comfortable and the linens are high quality. It’s great having two full bathrooms. The huge windows looking out on the slopes are awesome. There are two nice big hot tubs and a heated pool, along with a workout room.
Just a few minor issues: The noise level is very high. Our room, 120A, was right next to the ski valet. The banging and loud conversations start around 7:30am and don’t stop until around 9:00. My wife doesn’t ski, and was hanging around the condo all day. She reported the stomping, banging, and loud conversations continue most of the day. Next time we’ll definitely request a room in another wing of the facility.
There’s also no food available in the hotel, so we had to go to the Hyatt next door for breakfast. As a side note, the Hyatt breakfast buffet is expensive, but really good. All of the Canyons-​owned foodservice facilities (Drafts, Murdocks) are pretty awful so this is a much better choice!
We will definitely stay here again, and we recommend it.

Great place to stay at the foot of the Canyons Village — We’ve stayed during both Ski and Summer seasons and enjoyed the both equally.
The entire crew at the hotel are very nice and accommodating — Each day we either parked the car or skied up to the hotel we were greeted with «how can we help you? «
The ski valet was awesome ! Drop skis right at the door and the next day they’re waiting for you downstairs.
Very clean and new hotel A++ Our room was a 3 Bedrrom suite with a large den with fireplace and kitchen.
Very nice pool with two outdoor hot tubs also.
It’s an easy walk to the Canyons village for dinner and drinks. I’d stay here over Westgate resort of Hyatt.

Beautiful hotel, scenic setting, and lovely rooms. Perks include in-​room microwave and fridge, jacuzzis, and free keurig in the lobby. Loved my stay here during Sundance and surely will be back.