The Diamond Exchange

Avoid this place! We had a very similar experience to other customers that have reviewed; bad service, cracked diamonds, loose diamonds, scratched gold… we have had to go back 3 times now in a year for the same ring and at this point I don’t even believe that the diamonds are actually really what we paid for! This place is a scam.
They also appraised my family ring for us at half of the price an accredited gem appraiser advised. Neither had any incentive, the Diamond Exchange just has no idea what they are doing.
Do not buy from here.

If you are looking for quality merchandise & a pleasant experience — STAY AWAY FROM THE DIAMOND EXCHANGE ON ROUTE 17 IN PARAMUS, NJ. I first came to the Diamond Exchange to look at engagement rings with my now husband. I am thankful I was able to get a lesson in diamonds from another jeweler, because the diamond Kiki showed us had a large, VISIBLE imperfection dead center. She was telling us the quality was amazing, and charging more than other places for the same cut and size. While we did not buy the engagement ring from here, we did go back for my wedding band due to their «highly recommended» custom orders. Our wedding was February 22^nd, 2014. My ring was scheduled to be completed at the end of December. December came and went without a phone call. I reached out to this company a total of 8 times between January 2^nd and February 21^st only to be met with giggles and excuses as to why the ring was not completed. FEBRUARY 21^st, at 4:30PM (The evening BEFORE my wedding day) the ring was finally «ready». Upon pickup, I requested to speak with Tony, the owner. Tony refused to come out from behind his mirrored back room. As much as I requested to speak with him, the employees said there was nothing they could do. In pity, they offered me a $ 100 gift card that (for over an hour) they refused to apply to my balance owed.
I was late to my own wedding rehearsal at the church and a I was a complete stressed out mess. All the employees of The Diamond Exchange (Including Kiki) did was laugh, and say «I have no authority».
You can guarantee I, as well as my family and friends, will never go back to this company again for any kind of jewelry. I should have known since day one that they do not know how to run a trustworthy business. I have sure learned my lesson now.
Just as a side note to The Diamond Exchange on Rt. 17 in Paramus, NJ: Customer service goes a long way. If I was contacted in a timely manner and properly explained the situation as to the delay of my wedding band, I would not be as ashamed of your company as I am right now. Being met with giggles when trying to solve a problem is the last thing that any customer wants to encounter. Also, Tony should have the common decency to come out and speak directly to his customers if requested, especially if there is a problem.
Customer service is a learned trait. There are many classes to train both yourself as an Owner/​Manager, as well as your employees. This is absolutely something I would recommend to your company.
I have already informed everyone close to me of my experience.

AVOID! SCAMMERS! Took advantage of elderly couple.
My 85 year old grandparents went here to have a ring repaired. They charged them $ 800 for a simple fix that should have cost NO MORE than $ 90. It was a prong repair and a very small side diamond that was replaced.
We know $ 90 was an accurate price, because it’s the cost of having it repaired a second time (by another jeweler) when their fix didn’t hold and the diamond was lost again.
We feel very cheated. I would NEVER shop here again.
Avoid.

Such a wonderful experience. I never felt rushed or pressured to buy anything. Kiki who helped me through the process was amazing. She is down to earth, friendly, and funny. She really took the time to make me feel comfortable, and the final product was AMAZING! Thank you so much!

Stay away. First off this is the first negative review I have written in my life, but the service was so bad that I can not let this one go.
We purchased our wedding bands from diamond exchange and also had my fiances engagement ring repaired, there was a small cracked diamond in the setting.
First off the repair; we had left the engagement ring there for a week to be repaired, they called us to come pick it up because it was ready… We come in and pay for the repair and inspect the ring. The diamond was still cracked.
We show the lady, she tells us, oh there was 2 cracked and you only paid for one. There was without a doubt only one cracked. After much arguing they admitted that they messed up fixed it. Just terrible.
Now the band’s. My fiancé got a diamond band to match her ring and I got a plain white gold band. We pay for them and put them in the safe til the wedding. Few weeks before I take mine out to try it on, it’s a tad too big, we bring it in to get resized. Hold on to your seat.
They tell us, we can not resize it because it’s not gold. They tell us we didn’t pay for gold. We 100% did. They pull out the receipt, it says clear as day white gold. So they go back and forth with the owner in the back arguing with him not offering us a solution. We wait and wait at the counter, no one tells us anything.
So more customers come in and they go to help them. Leaving us at the counter. I just lost it, started screaming are you serious? Can someone just tell me you will make a new ring and I will leave. They looked puzzled and finally told me to come back for a new ring.
The whole time both ladies were extremely rude. With the cracked diamond and the fake gold ring. I would not step foot in this business again to save my life. Do yourself a favor and do business elsewhere.

We had a wonderful experience buying my custom engagement ring at The Diamond Exchange! They could not have been more helpful. I worked with Kiki & Gabrielle to design my ring. It turned out EXACTLY as I had envisioned.
I would recommend them to anyone looking for nice quality & good prices.