Qitopia Massage Studio

My friend recommended me this place! And i dont regret going there! I loved my experience here! I went here because my neck was hurting and after i left i was feeling much better! All the employees were really nice and kind. I dont usually write review but i only have good words for this place! I will be back.

Upon my arrival Saturday afternoon, one of the massage therapists working in the chair massage area told me it would be about a thirty-​minute wait and to come back. I arrived back to the round circle area thirty minutes later. More time passed and it was apparent to me that they were extremely busy and quite possibly understaffed for a Saturday afternoon. Both of the massage therapists that were working in the chair massage area at this point had returned back inside the spa and I was now waiting over an hour.
I walked into the actual spa, were I was greeted by a female receptionist. I explained to her how I had been waiting over an hour for a chair massage, a therapist had told it would only be a thirty-​minute wait, and now there is no one located in the chair massage location at all. The receptionist seemed not to care much at all about the situation and just offered to give me a call when someone was available. When I replied that I did not want to be called and I was frustrated with the wait time at this point, she made an extremely ignorant comment that the staff (who are mostly of Asian decent) did not understand the concept of time and there was nothing she could do for me at this point. I walked away and just told her never mind, as I was now extremely aggravated.
Another woman I had been waiting with asked me if the receptionist was rude to me… I replied, «Well kind of, why?»…The woman replied, «Well, she gave you the finger as you walked away.»
Now, extremely upset, I walked back into the spa and asked the receptionist her name, in which she replied «Talia» (not sure if this was true or not). I told her, that I would be calling her manager on Monday about her behavior. In a mocking motion, as she giggled waving her head back and forth, she continuously flipped her middle finger at me, one at a time, from left hand to right hand multiple times.
Monday afternoon, I called the spa. I am almost certain it was this same receptionist who answered, however she refused to give her name. When I asked if a manager was available, she explained to me that the manager was in a meeting. I asked if she could tell me what time they would be done with their meeting and ironically she had no idea. She asked to take my information, however I said I would call back. Later that afternoon, I truly believe it was the same woman (Talia) who answered the phone, however she assured me it was the manager Annie. I told «Annie» the situation and «Annie» responded with an apology and that she would «take care of the problem», however did not want any of my information and was annoyed when I tried to give it to her. «Annie» became even more irritated when I asked if she had the main offices number. She said to me that she did not know it and it could not be found online. I found it very strange that a manager does not know the number to the main headquarters of their company or have it available somewhere in their store. The last thing I said was that I had noticed all over the store that they advertise to rate the spa on Unilocal. I asked her how she would feel if I gave them a poor review, «Annie’s» response was, «Well, if you feel a certain way about our spa, you should write your opinion»…I am still uncertain how many people I know who hold managerial positions would have responded that way.
I decided to call the Willow Brook Mall location, where I was given the number I was looking for within seconds. I dialed the main line, where a woman named Jennifer answered my call. Jennifer was understanding of the situation and assured me it would be rectified. Within that conversation she told me that Annie has a thick accent, so I would have known if it was her that I spoke to earlier that afternoon. Oddly, «Annie» had no accent at all when I spoke to her a couple hours prior.
Today, Jennifer from the main headquarters returned my call. She explained to me that «Talia» was spoken to about her behavior and she again apologizes. When I asked if they had planned to keep an employee who exhibits such behavior as Talia on their staff, her response was yes. Jennifer never offered me any sort of gratis for the frustration and disrespect I had gone through.
So here I am writing this review (as I was directed to do by «Annie»), because I am absolutely appalled at the unprofessionalism I have experienced in dealing with this company. Never in a million years would I expect to go to any business, store, company, etc. and be spoken to the way that I was spoken to by an employee when I had a simple question as to how much longer my wait time would be. To later find out Qitopia plans to keep an employee such as Talia on their staff is disappointing, as she represents someone who clearly has absolutely no costumer service skills, let alone manners, and is clearly quite dishonest and deceitful. The way this situation was handled was extremely bad business; there is just no other way to put it

I got a gift certificate for this place so I decided to use it for a hot stone massage. I have had many massages in the past, but nothing like this one. To start, the pressure was too intense. I like some pressure, but this was ridiculous. I tried to explain I needed less pressure but the woman did not seem to understand. She said «one minute, you relax». I am so sore today and I have pain the back of my neck because of the amount of pressure used. I also felt she did not follow any rules and was bordering on inappropriate. A certain level of decency should be expected. I’ll leave it at that. I’ll be asking for gifts certificates to the Fountain Spa only, as I’ve never had a bad experience there and the prices are comparable to this place.

I recommend this place, quiet and clean. U can relax completely. My neck and shoulder felt very good. And their employee very nice too, I must come again.

I’m still left a little speechless about my hot stone massage. Many of the rules I learned in massage therapy school were not used here. If you are into deep pressure, then this is the place for you. Their starting pressure is deep. I’m not sure if I will be returning for any table massages but I will stick to getting chair massages.

I decided to try this place after receiving a Groupon e-​gift certificate. Location was convenient (right next to Macy’s at Paramus a Park Mall). I was quite impressed. I had an appointment and was taken as soon as I arrived. Very nice place… clean and quiet. The massage was great… very relaxing. I would definitely go back.

Wow. What a disappointment. I just drove to Paramus Park specifically for the chair massage. I asked one of the attendants how long, she replied about 8 minutes, so I waited. When she finished, she went into the spa and didn’t return? So, I asked the receptionist if she was returning. I advised her that I had been waiting. She told me the individual had an appointment inside. I decided to leave and walked around the mall for a while. When I returned there were two additional attendants there and were busy. If the brilliant receptionist had stopped texting long enough to let me know this, I would have waited. Definitely NOT going back.

I was treated to a massage since my neck and shoulders were tense from stress. I thought that this would be a spa type of experience. However, it is a far cry from a spa experience. First they should have separate rest rooms for employees and customers. I went to use the facility and had to wait almost 10 min. for one of their employees to come out — rest assured spray should have been used. Then the toilet would not flush correctly. When I went into the room for a massage you could hear the mall music and shoppers, so it was not a quiet, stress free environment. Most spas use candles or aromatherapy, this did not, so you had the smell of a place that was just built or painted. Again, not very pleasant. I asked the girl not to go to hard, but she seemed to not understand. I have issue with people who provide a service and they don’t seem to understand English. I ended up with black and blues on my thighs the next day. If you really want a good massage and the relaxing spa experience I would recommend the real deal such as The Fountain Spa. Their prices are comparable and it’s relaxing. Never again will I go to this place. Waste of money and I’m still sore.

Had a surprisingly bad experience trying to by a gift certificate. The spa came highly recommended by a co-​worker. A friend is turning 40 so a few of us decided to go in on a gift certificate for her. When we went there to purchase, we were asked for what amount. I said $ 100 and was told that it was either 30, 60 or 90. I thought that was VERY odd until I realized that they were talking about minutes!
There is no way to buy an open-​ended gift certificate for a certain amount of money. You have to purchase the specific service. We just wanted a monetary value for her to use on the service of her choice. Needless to say, we left and bought at Massage Envy instead.
As a result, they lost potential future customers and money in their pocket. Hopefully they will change this practice and offer more traditional gift certificates.

This «oriental» style mall massage place is the fanciest, cleanest and most private I’ve yet to come across. And the La-​Z boy chairs in the foot massage room are so comfortable.

I was weary when I got a gift card for this place, but I have to say I was extremely pleased! The staff were lovely and the massage was really great. I will definitely be going back!

I get that a lot of people may feel uncomfortable going to the mall for a «spa experience» but I have nothing but good things to say. I have been struggling for the last 3 days with a kink in my neck — unable to turn my head to the right. I decided to dash over to the mall on my lunch break for a 30 minute massage. They took me in right away — it was serene, tranquil, private and very very nice. My therapist managed to give me such an incredible upper body massage in those 30 minutes that I literally thought she blew through the 30 minutes and kept going. She worked out some serious knots and I left feeling so much better.
This is a little lunch esape I may have to do much more often!