Paramus Chevrolet

On February 2^nd I went to Paramus Chevy and decided to lease a vehicle I was told the car would not be available till February 4^th as the salesman would be off, after my daughter gave a deposit we went home discussed the deal and decided against the lease. We called to cancel the deal on February 4^th the salesman the deposit had already gone through. Now we are in disputes with the credit card company for over $ 800. This deal was processed from 2:30 pm on the 2^nd of February and cancelled on February 4^th at 9:00 am. I feel the money should be refunded for buyers remorse. Nothing else other than a credit check was done. Money should be refunded in good faith. This deposit was done on my daughter and Son in Law Scott n Allison Schlett credit card.

Michael in the service department was fantastic. I appreciated his sense of humor given I was a bit anxious and frightened over not knowing what was wrong with my vehicle.

I was looking for a good deal and I had a trade in. My salesman Moe was just phenomenal. He knew exactly what I needed. He had me fill out all the information online. Within a couple of hours the car was in my hand. The whole process was seamless. On a level of 1 to 10 I reserved a 15. Just awesome!!!
I’m going back in 4 years to buy my son the Camaro he had been dreaming of and I have no doubt they will have a great deal for me.

Joe Lubnewski was my sales advisor, and he was always there to answer any questions during the sales process. He was informative and a pleasure to deal with. Love my Corvette!

All service workers were very friendly. Was able to sit in new models to consider for the future. Delicious coffee drink machine. Clean showroom and waiting area.

In our first visit after the intro, Cruze test drive and about an hour salesman Bill says to us well do you want it; yes or no; make decision; it’s busy and I need to get out on the floor; it’s the end of the month. He then said we had to make a decision today (Saturday). Which wasn’t true; Monday June 1^st. I never had a sales person treat us in this fashion.
We were not accurately informed about how a NY customer buys in NJ and we were not told we have to pay for and have the car inspected in NY and the deal with plates being mailed by Paramus Chevy. A bit of a hassle.
We made a 7:30 delivery appointment and when I confirmed with Bill I said I could get there earlier and he said that would be great so we arrived about 7:15 and proceeded to wait about 45 minutes before being taken care of.
Inspecting the new car in the dark in the parking lot in the rain was not good.

Worst dealership ever. I have bought countless cars over the years and I was referred to go here, Which may have been worst decision of my life. My wife and I bought two pre owned vehicles. The jeep I bought had standing water in it when I went to pick it up. They were supposed to loom it over but they failed to lift the all
Weather mats and see that about 2″ of water was sitting on the passenger side floor. They promised to take care of it. The jeep sat in service and they told me it was taken care of. Next rain and the jeep was submerged in more water than before. I had it in and out of there 3 times In the first month. They just could not get it right. Finally they brought it to specialist and the water was taken care of. I paid big money for the truck and with it came a soft top as well as a hard top. When the weather finally got nice we tried putting the soft top on and learned it was missing more than half of the components. When I spoke with the salesman Joe he gave me some attitude about the windows all of which were missing.

Brought my Cruze in for service and left with a new Equinox. This is my fourth vehicle from Paramus Chevrolet. Sales and service are both great.

The dealership is like any other, full of salesman willing to «help» but none that actually add value. I went in to the dealer at the end of December and was greeted by a sales guy, who for all intents and purposes was sufficient. He knew enough about the car and it’s features, but he knew very little more than I could easily find on the net with one Google search. I had gone to the dealership through Costco and got pretty good pricing as a result. I am happy with what I am paying, and although some of the features are disappointing, the car is great (Traverse 2LT). The dealership was to make the last 3 payments of my current lease. The sales person told me a check would be cut and I could pick it up soon. when I arrived, weeks later to collect the check, I was informed that the dealership had instead sent the check to the Leaser, and now I had also made my monthly payment. The salesperson played dumb, like he had no idea. After 10 minutes of useless back and forth, I screamed like a maniac (mostly for effect) and they cut me a check for the payment I had made. When I bring the previous car in at the end of the lease I will get a refund for the overpayment and will give the dealer back the money. So in the end, the dealership is ok. Not great. Not fantastic. But then again, what dealership is?

I’m from NYC and was driving to NJ when my dash board lit up like a Christmas tree. I found my way Buick Engelwood and was told upon arrival by both Lenny and John the manager that they were too busy to look at the car. I pleaded with them stating that I’m not from New Jersey, it’s raining cats and dogs, and I’m worried that I won’t be able to make it back home to NYC. John repeated that they were too busy and to try to drive it to my «home» dealer which is in White Plains New York. Neither one of them offered any suggestions to remedy the problem, nor were they even willing to look at the vehicle. Instead I prayed and made my way to Paramus Chevrolet where Ann gave the best Customer Service ever! Although they were just as busy today, Ann was able to assess the problem, and provided me a rental so that I could make it home in time to pick up both of my children. Thank you Paramus Chevrolet!

I highly recommend this dealership. I would specifically recommend Andy S. What an excellent salesman. He was well informed, professional, and didn’t waste my time. He was effective and efficient and I was able to get a great deal. I left the dealership with the vehicle I wanted for The price I wanted. I’d like to thank Andy and the team at Paramus Chevrolet.

If all you are doing is oil change, it’s fine… not timely or efficient by any means unless you are there first thing in the morning. If you need your car fixed then they won’t do most anything unless you leave your car for a day or two or three. Their service hours are horrible for working people… they leave at 4 pm. I can’t book an appt until a month from now. Just absolutely poor business management.

Love the service here. I have to mention Bob in service. Prompt, knowledgeable and honest service advisor. they all are great! I am moving out of state, and he took the time to give me my car service history so that I won’t get hustled for work already done on my Tahoe. Coffee and tea with TV tuned to my fave network. makes the wait bearable. I will miss your excellent service. Go here. you won’t be disappointed. Make an appointment to ensure that you get in and out:)))

Very happy with Joe L. in Sales who had facilitated my first Corvette purchase almost 10 years ago. Joe is one of the few Car Salesman who knows cars, can tell you gearing ratio’s on a Vette without having to consult a manual, etc… Joe has also facilitated new car purchases for friends of mine whom I referred and they to have been very happy with his service. The only negative area are in the Service Dept., where when in for recent service, they overbooked the day and lost our appointment. We had to find the woman’s confirmation v/​m in order to prove to Mike (Service Advisor) we had the appt. He related a four hour wait even after we confirmed the appt. We escalated to a Manager so we could have prompt service and not wait four hours for an oil change and he agreed.

Absolutely horrible experience. Bought New car battery end of January 2014, which did not start on multiple occasions. When brought back to dealer, they insisted that it was because a GPS which was OFF, was plugged into the AC adapter and drained the battery. Did not make sense because that GPS is kept in the AC for 3 + years! They kept car 2 days to arrive at this conclusion. I had battery and alternator tested at an independent, expert garage; and the alternator was fine, but the battery would not hold a high enough charge– defective. I issued a charge back to American Express for the $ 200 + I was charged for them to keep the car for two days.
I will now send a letter/​fax to dealer demanding a new battery, and reversal of the above charge. The independent only inspected the car on Feb. 28, 2014, so we will see how Paramus Chevrolet responds when they get the letter next week.
BTW, I «chatted» with Chevrolet online, and they were of no help– they only called the dealer and then told me dealer said it was a new battery, nothing else they could do. Chevrolet refused to provide me contact info for the zone manager.
I will never again go to Paramus Chevrolet. Too bad for them, as we paid them many hundreds of dollars over the years, simply for the convenience of getting (IMHO, overpriced) service and repairs nearby.

Have bought many new cars and this time I bought 2 together and traded in one
Noof the normal hassle They negotiated quickly and fairly and made that normally painfull experience pain free

I brought in my Camaro for factory scheduled service and just like my purchase experience, the service department is competent and professional.
I made an appointment a few days ago and when I arrived, there was no waiting. They took my car right away.
I love everything about this dealership.

This is the perfect dealership. Attentive caring salespeople who really want to help.

I was lucky enough to be assisted by Dean Codiroli when I got to the showroom a few weeks ago and he was absolutely fantastic — in every facet of the process. I would highly recommend Dean to any friend/​family member that is in the market for a vehicle (and not just a Chevy). He was courteous, knowledgeable, friendly, and — above all — honest. It was as good a car-​buying/​leasing experience as one could hope to have. Thanks.
–Brian

I put a deposit on this car and then found it failed the Carfax. The dealer claimed it wa a mistake and «fixed» it. They would not refund my deposit even though I was uncomfortable with the correction on the Carfax. I have had nothing but trouble with this car and although for the first year they did the repairs under warranty, they are now charging me. It is impossible to get a loaner car. Too many things are going wrong with the car in less than a year.
The customer service is not helpful in that I am still unhappy.