Midas

Went to this Midas location today to have the brake system flushed and filled, and to replace the serpentine belt. They overpriced the belt at $ 125 for an aftermarket belt, when the OEM Honda belt only costs $ 44, retail. They wanted to charge three times what the Honda belt costs! This did not include the labor, which was $ 109. They charged a full hour of labor to swap one belt, which is no more than a 15 minute job.
I questioned the counter rep about the high priced belt, so another worker came over and took $ 40 off the bill. So that brought the cost of the belt down to TWICE the original Honda belt. Keep in mind they used an aftermarket belt, and probably the cheapest one they could find. I understand that they need to make a profit, but not over 100%.
My bill also included a «Shop Supplies» charge of $ 18. I called Midas customer service after the fact to get an explanation of this charge and was told that it’s an automatic charge, based on a percentage of the bill. I asked what supplies might have been used, since this was a simple job of a brake fluid flush and belt change. Besides a rag or two, there should not be any shop supplies used. It’s just another way to pad the bill.
Customer service was not helpful at all, either on the overpriced belt or the bogus shop supplies charge. Just some lip service.
This Midas has changed hands a few years ago, and the new ownership and management are terrible. What a shame, because I really liked this place before the changeover. This place is all about padding the bill and overcharging customers. Total highway robbery!!!
Beware! Avoid this place and look elsewhere. They are dishonest, and could care less about customer satisfaction.

Took my car in because it was the engine wouldn’t turn over. I figured it was probably the battery. They offered to do a free diagnostic on the battery and check to make sure that was the only thing that was causing problems. They switched the battery out and changed the oil for a reasonable price and in about an hour total. They were very knowledgeable and didn’t do any work until they notified me and gave me a quote. It was a pretty simple fix, but I was satisfied. I will go back.

Took my husbands car this past weekend. We arrived at 11 and told them we made an appointment for 2:30, they couldn’t find the appointment. Fine they weren’t that busy so we told them we would pick up before closing. We got there at 4:45 and his car was in the same spot it was that morning. What is the point of making an appointment if you aren’t going to stick to it. All the manager could do was apologize and that they would take it in now and be done in 15 minutes. Never going to this place again

The problem Midas couldn’t fix has come back so I have to retract some of my formerly negative review. There’s an intermittent problem that the check engine code can’t/won’t catch so it’s an elusive problem that any mechanic might have trouble with. But still the work Midas did on my clutch wasn’t too good. It was an expensive job and ultimately I couldn’t shift gears at all (on the highway at one point which was dangerous) and even had to take a personal day when the non shifting first popped up. i had to bring it back twice (lost a day of work, though they got me a rental for the second time) to get it right.