Macy’s Furniture Gallery

Our sales rep was helpful although we had the wrong rug shipped to us — we believe it was a warehouse issue rather than the order itself. We attempted to return the rug we purchased that was sent to us mistakenly to another furniture gallery and were told we were unable to return it to that location (told otherwise by Macy’s customer service line). We eventually brought it back to the same store we purchased it from and by that point we had found the rug on another site which was listed for cheaper and Macy’s price matched it. Overall not the most convenient experience. Not to mention, we ordered an espresso machine on black Friday that had not arrived– apparently it was never shipped out of their warehouse. We had no notice of this and the tracking info they sent to us via email was not working correctly. Macy’s may want to take a look at their warehouse and how things are in fact processed. I would hesitate to order anything online again. I’d rather go in person if at all.

I visited this store few months back and was disappointed with the sales people on the floor. They are greedy as hell and pressurizing you constantly, no breathing room at all. I worked with Debra Pursely and she is the biggest drama queen. She would not let me or my husband step aside for a second or let us talk on phone. While putting our order in she was constantly pressurizing and rushing us which obviously resulted in extra charges on our invoice. She was pressuring us that I am hungry and have low sugar and need to go dinner with my girlfriend and hanging in there because of us. As soon our order was done and after that we were strolling in store to checkout few more stuff guess what she was still hanging out in the store (drama…). We did not receive the swatch material for the fabric we picked for more than a month which is supposed to be received in two weeks. Horrible service guys never ever go here and deal with the staff here. From manager to associate extremely rude and ppl who don’t respect their jobs. I am not sure why are they still there or hired if they don’t like there jobs.

Ivana has changedd my wholeee experience! I had to go back here to change out my sectional and Ivana has helped us tremendously. She is so sweet doesn’t pressure you lets you know the good and the bad helps you get your thoughts together. most importantly lets your breathe! Honestly amazing! If I can give her 100 stars I would. Thanks Ivana you are amazing!

Do not… repeat NOT use this Macys furniture– and if you know whats good for you dont use Macys at all.
I bought $ 2500 worth of merchandise, on 22^nd July and was told in store delivery would be in 10 days. Had my delivery date pushed on the entire order, multiple times and 7 weeks down the line have only had half of it delivered. Now that my final item is finally in stock (7 weeks late) there is a 2 week wait for a delivery time. During that period I had multiple conversations with both the store– who perenially put me in touch with the general customer service line to get anything done, because they do not know how their own systems work.
In an effort to cut down that 2 week delivery wait I called the customer service line one final time, only to wait on hold for 50 minutes (on a wednesday afternoon– not exactly peak times) only to be told that despite the series of major screw ups there is nothing that can be done.
Its also worth noting that when Macys emails to tell you about delays, they dont tell you what from your order is being delayed, its just one big guessing game. Pay more, pay less whatever, just pay elsewhere!

Macy’s knows what it’s doing to pull the wool over the customers eyes! Furniture looks great in the store — as soon as it’s delivered the quality is AWFUL! Invested good money on a Nicolo sectional — what a nightmare!!! Started off with a Sharpie Mark on one of the sectionals, another piece was uneven to the other pieces, plugs for recliners were European not U.S., replaced Sharpie piece was replaced with a defective recliner that collapsed on its first use, delivery men ruined and damaged my brand new 2 week old floors (Nano thasos) with 1 deep scratches and more damage done under collapsed piece. Trying to solve this problem with them has been a NIGHTMARE! They only care about the sale I called my sales lady to tell her about the problems I was having and she referred me to Customer Service — well low and behold when she heard I was returning the furniture — she called me to see what was wrong — now that it was affecting her green (commission) she now cared about me again! Well too little too late! Customer service people you hope you don’t get on the phone is Jeremiah, Alex, Lee, Mia, BJ and their trustworthy (ha!) Tristate who they use in regards to damages! Go anywhere else for furniture stay away from Macy’s!!!

Should’ve looked at reviews before I went in here. High pressure sales environment has produced crazy aggressive associates who will do anything to close a deal — including canceling an order you already made with another associate and reordering it in their name with no material change. I’ll shop online, visit the furniture in store and then place my order. Never stepping foot in here again.

My boyfriend and I ordered a mattress a month before we moved into our new place. We booked it for a day that we were off for it to be delivered which happened to be the second day in our new place. It never came and when we called they said the delivery date was never put in but they charged our credit card for the mattress. Like okay. Worst service ever we just canceled the order and took ourselves elsewhere.

Worst customer service. Mike the manager is so rude and inconsiderate. Recommend no one to shop here. Don’t ever believe in helping the customer.

We bought a ton of stuff from here when we moved. I think a lot of the experience depends on the salesperson you work with. Some seem more knowledgeable and friendlier than others.
The selection is awesome but do yourself a favor and wait for a big sale — 4^th of July is one of the bigger ones, I think. And even if you are not going to buy then and there, write down the price and when you come back later when the sale is not as good, they will likely honor it.
I was a bit annoyed that they couldn’t give us a bigger discount when we were spending so much money — they said that if they give an additional discount, the sale gets flagged for the Macy Buyers and the Buyers might cancel the order. Not sure how true but heads up that this store doesn’t negotiate much on price.
Also, every furniture store we went to (and we went to a lot) did a hard sell on the protection plan (including Macy’s). We declined because we heard they are not that great when it comes time to needing them — salespersons probably do the hard sell because I bet they make a big commission on it…

My husband and I purchased a sectional couch and a chaise lounger 2 years ago
We also purchased the protection plan with it. We just called the protection plan company and they said we are out of warranty. What? Its a seven year plan! The cushions faded and are not all the same color and there are several stains I cannot get out. Now what??? The chaise lounger has a tear in it and they said it had to have happened 2 weeks ago??? I don’t know when it happened but I just noticed it 2 weeks ago!!! Don’t buy this plan big wast of money. The delivery was an absolute nightmare also… we lived in a high rise on the beach and they could not ft the such in the elevator and told us we are charged extra for walking it up the stairs? We gave them the measurements of the elevator when we purchased it and they said there was no problem. Nightmare and and extra 145.00

Deborah Bascom is terrific and really knows her stuff about rugs. I had a crazy experience with a rug delivery last year but she had the patience of a saint and got me though the ordeal. The only reason I’m considering coming back to Macy’s is because of her… the product was beautiful and priced well — but without Deb I would have lost interest and moved on…

We stopped by today in search of some living room gear. I have to say, I was quite impressed by the service and selection.
This place is unlike most Macy’s you may have been to. First, the staff (surprisingly) greets you in the lobby like some sort of concierge, and then they offer you personal assistance throughout the time you’re shopping. As for the furniture, there was heaps of it, and everything was competitively priced. They even have a bunch of modern designs, something I find is lacking in most mainstream furniture stores.
So, stop by if you’re in the market for some furniture! And, even if it doesn’t work out with these guys, you’re still in Paramus, which has heaps of furniture stores to suit any taste

Bought my mattress here from Tricia Jolly. She’s fantastic and really goes out of her way to help her customers. If I was ever in need of another mattress, I’d go straight to her. She knows her stuff and can determine the right mattress for you.